I called AIB
06-27-2006, 12:45 PM
#1
Members
Thread Starter
Join Date: May 2006
Location: LA - Arcadia
Posts: 127
Likes: 0
Received 0 Likes
on
0 Posts
I saw quite a few people here are having the AIB one side dimmer problem, so I called them regarding the exchanging.
They want us to ship the AIBs back to them first, then wait for them to ship out new ones
"we can't guarantee we'll receive the bulbs back if we send out new ones first"
that's true, yet, it's way too much hassle for us
so I told them
"we'll have to take it to the shop, pay the techs to replace them with OEM eyes , then PAY to ship the AIBs back, then WAIT for the new AIBS, then PAY the shop to replace it again"
but they just insist having us ship the stuff back first.
so here we have few problems
1. Hassle (alot of us dont want this)
2. Shipping cost ($315 for two bulbs and we need to pay to return the defective bulb?)
So what you guys think, can anyone figure out a better way to handle this?
They want us to ship the AIBs back to them first, then wait for them to ship out new ones
"we can't guarantee we'll receive the bulbs back if we send out new ones first"
that's true, yet, it's way too much hassle for us
so I told them
"we'll have to take it to the shop, pay the techs to replace them with OEM eyes , then PAY to ship the AIBs back, then WAIT for the new AIBS, then PAY the shop to replace it again"
but they just insist having us ship the stuff back first.
so here we have few problems
1. Hassle (alot of us dont want this)
2. Shipping cost ($315 for two bulbs and we need to pay to return the defective bulb?)
So what you guys think, can anyone figure out a better way to handle this?
06-27-2006, 01:01 PM
#2
Members
Join Date: Feb 2006
Posts: 198
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 06 Z4 Montego Blue, 07 530i Monaco Blue
In the future please send all customer service emails to: support@customangeleyes.com . Our Customer Service does not read the forums, so its much easier by email.
It seems like a few of the latest build(3 or 4 sets?) were not color matched properly, and as a result one is appearing dimmer than the other.
Ofcourse we would like to get this resolved as quickly as possible for those people. Our typical warranty policy, is that the customer sends us the defective part, we do some testing and than send back the fixed or new part. Ofcourse we cannot simply be sending out replacement parts, because unfortunately there are many people who either purposely or accidentally will not return the defective part to us.
As a result, we can offer you 2 options:
1)Regular warranty policy, send us defective part first, fixed part is sent out the same day.
2)We charge a hold fee($349 for the complete set, or $174.50 for 1 iBright), as soon as payment is received the new set is sent out, when we receive the defective part(s) the full credit of the hold fee is issued back.
Either way, please contact us at support@customangeleyes.com and we will take care of you!
Thanks,
CustomAngelEyes.com
It seems like a few of the latest build(3 or 4 sets?) were not color matched properly, and as a result one is appearing dimmer than the other.
Ofcourse we would like to get this resolved as quickly as possible for those people. Our typical warranty policy, is that the customer sends us the defective part, we do some testing and than send back the fixed or new part. Ofcourse we cannot simply be sending out replacement parts, because unfortunately there are many people who either purposely or accidentally will not return the defective part to us.
As a result, we can offer you 2 options:
1)Regular warranty policy, send us defective part first, fixed part is sent out the same day.
2)We charge a hold fee($349 for the complete set, or $174.50 for 1 iBright), as soon as payment is received the new set is sent out, when we receive the defective part(s) the full credit of the hold fee is issued back.
Either way, please contact us at support@customangeleyes.com and we will take care of you!
Thanks,
CustomAngelEyes.com
06-27-2006, 01:06 PM
#3
Contributors
Join Date: Apr 2005
Location: San Diego, CA
Posts: 7,363
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 E63 AMG | Obsidian Black | Schwarzes Nappa | Black BirdEye Maple | Premium II Package | Electronic Trunk Closer | Parktronic
Engine: RPi/Powerchips custom ECU tune, RPi Ram Air Kit (BMC filter, scoops), RennTech Sport exhaust, secondary cats, charcoal and resonator delete, custom AAA x-pipe
Exterior: 50% side windows / 35% rear window Formula One Pinnacle Series | Flat AMG hood emblem
Suspension: Renntech Lowering Module
Wheels/Tires: Radenergie R10, Falken FK452 245/30/20, Yokohama ADVAN Sport 285/25/20
-----------------------------------------
2005 545i Sport SMG | Ti Grau | Schwarzes Dakota | Anthracite Maple | Logic 7 | Nav
Engine: Custom AFE CAI, Superchips ECU remap, Sprint Booster, RDSport Dual Exhaust Conversion with Quad Pipes and X-pipe, 3 resonators deleted, 90mm tips!
Exterior: M-Tech Aero kit | M5 Mirrors | M5 Rear Bumper | Trunk Lid Finisher | Vorsteiner decklid spoiler | 50% Formula One Pinnacle Tint
Suspension and Brakes: Bilstein PSS9 coilovers, JBT BBK: 16" cross-drilled rotors, 8 piston and 15" cross-drilled rotors, 4 piston
Wheels: VIP Modular VR 02 20x9F, 20x10R | Toyo T1R 245/30/20F, 285/25/20R
Lights: PIAA 4150K Xtreme White Plus fog lights, AIB v3
MOST IMPORTANT: Hardwired V1; =)
ED Date: 4/7/05, Re-delivery date: 5/21/05
All I can say is that CustomAngelEyes reputation depends on their response. I'll send my set back. I'm hoping the replacement AIBs will have a fix for the FM reception as well.
EDIT: I like what I just read from the above post.
EDIT: I like what I just read from the above post.
06-27-2006, 02:44 PM
#4
Contributors
Join Date: Feb 2006
Location: So. Cal 626
Posts: 1,626
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i White/Black, SMG, Sports Pkg, Comfort Access, Nav, HUD, Satellite Radio, Anthracite Maple Trim
2006 X5 3.0, Black/Black, Sports Pkg, Premium Pkg, Xenon Adaptive Headlight, NAV, Rear Climate Pkg, Anthracite Trim
Dave,
The Hold charge way sounds fair to me But are you going to include a pre-paid postage for us to send the defective bulb back to you?
The Hold charge way sounds fair to me
But are you going to include a pre-paid postage for us to send the defective bulb back to you?
06-28-2006, 04:10 PM
#5
Contributors
Join Date: Feb 2006
Location: So. Cal 626
Posts: 1,626
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i White/Black, SMG, Sports Pkg, Comfort Access, Nav, HUD, Satellite Radio, Anthracite Maple Trim
2006 X5 3.0, Black/Black, Sports Pkg, Premium Pkg, Xenon Adaptive Headlight, NAV, Rear Climate Pkg, Anthracite Trim
So whats the deal Dave? Can you include the return postage?
06-28-2006, 10:20 PM
#6
Contributors
Join Date: Feb 2006
Location: So. Cal 626
Posts: 1,626
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i White/Black, SMG, Sports Pkg, Comfort Access, Nav, HUD, Satellite Radio, Anthracite Maple Trim
2006 X5 3.0, Black/Black, Sports Pkg, Premium Pkg, Xenon Adaptive Headlight, NAV, Rear Climate Pkg, Anthracite Trim
well continuing from the other thread.. I don't think there's a lot of problems with AIB just a few bulbs had problems.. but it looks great if the bulbs lights evenly
06-28-2006, 10:22 PM
#7
Contributors
Join Date: Apr 2005
Location: San Diego, CA
Posts: 7,363
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 E63 AMG | Obsidian Black | Schwarzes Nappa | Black BirdEye Maple | Premium II Package | Electronic Trunk Closer | Parktronic
Engine: RPi/Powerchips custom ECU tune, RPi Ram Air Kit (BMC filter, scoops), RennTech Sport exhaust, secondary cats, charcoal and resonator delete, custom AAA x-pipe
Exterior: 50% side windows / 35% rear window Formula One Pinnacle Series | Flat AMG hood emblem
Suspension: Renntech Lowering Module
Wheels/Tires: Radenergie R10, Falken FK452 245/30/20, Yokohama ADVAN Sport 285/25/20
-----------------------------------------
2005 545i Sport SMG | Ti Grau | Schwarzes Dakota | Anthracite Maple | Logic 7 | Nav
Engine: Custom AFE CAI, Superchips ECU remap, Sprint Booster, RDSport Dual Exhaust Conversion with Quad Pipes and X-pipe, 3 resonators deleted, 90mm tips!
Exterior: M-Tech Aero kit | M5 Mirrors | M5 Rear Bumper | Trunk Lid Finisher | Vorsteiner decklid spoiler | 50% Formula One Pinnacle Tint
Suspension and Brakes: Bilstein PSS9 coilovers, JBT BBK: 16" cross-drilled rotors, 8 piston and 15" cross-drilled rotors, 4 piston
Wheels: VIP Modular VR 02 20x9F, 20x10R | Toyo T1R 245/30/20F, 285/25/20R
Lights: PIAA 4150K Xtreme White Plus fog lights, AIB v3
MOST IMPORTANT: Hardwired V1; =)
ED Date: 4/7/05, Re-delivery date: 5/21/05
Yeah, and hollywood you're smart in waiting this Angel Eyes stuff out. I see you.
06-28-2006, 11:46 PM
#8
Contributors
Join Date: Feb 2006
Location: So. Cal 626
Posts: 1,626
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i White/Black, SMG, Sports Pkg, Comfort Access, Nav, HUD, Satellite Radio, Anthracite Maple Trim
2006 X5 3.0, Black/Black, Sports Pkg, Premium Pkg, Xenon Adaptive Headlight, NAV, Rear Climate Pkg, Anthracite Trim
Ok Dave from AIB emailed me back and said that they would refund our return postage through paypal. This goes for anyone that bought the AIB from this group buy.
06-28-2006, 11:50 PM
#9
Senior Members
Join Date: Apr 2006
Location: Huntington Beach, CA
Posts: 755
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i, Black Sapphire, SMG, M-Aerokit, Sports Package, Comfort Access, Logic 7,
Originally Posted by jiio' post='304932' date='Jun 28 2006, 11:22 PM
Yeah, and hollywood you're smart in waiting this Angel Eyes stuff out. I see you.
JK JOE u da man hahha
06-28-2006, 11:51 PM
#10
Contributors
Join Date: Feb 2006
Location: So. Cal 626
Posts: 1,626
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2007 550i White/Black, SMG, Sports Pkg, Comfort Access, Nav, HUD, Satellite Radio, Anthracite Maple Trim
2006 X5 3.0, Black/Black, Sports Pkg, Premium Pkg, Xenon Adaptive Headlight, NAV, Rear Climate Pkg, Anthracite Trim
Originally Posted by hollywoodtrash' post='304964' date='Jun 29 2006, 12:50 AM
LOL Jiio. See my whole plan was to let you guys be the beta testers, that way if something goes wrong, I'll know about on here!
JK JOE u da man hahha
JK JOE u da man hahha
