lospice1

This is a response from AFE....enjoy:


Let me introduce myself. I am the Director of Customer Service at aFe. My email has already been posted on this thread. Just in case it is buried in this lengthy thread, it is paulhardley@afepower.com.

We do not ?lie? about our performance data nor do we manipulate our data to achieve better sales. We are very careful to get repeatable results obtained on our in-house Mustang dyno. I'd be more than happy to explain how we test and why to those who communicate directly with me. aFe stands behind our products 100% and, except for those here, our customers have been very pleased with our products. However, we realize we cannot please everyone all the time. If a customer is not satisfied with one of our products for whatever reason, we will work with our dealers and distributors to get the customer a refund if he desires to return it.

As Director of Customer Service, I will be the person authorizing returns and any refunds. Therefore, I would like to explain our return policies. Please contact the dealer or distributor from whom you purchased the product and request a ?Return Goods Authorization (RGA)?. The dealer or distributor in turn will contact us for an RGA number. When returning the product to us, place the RGA number on the outside of the box to identify it it as a return.

Upon receipt of the product, aFe will issue a credit memo to the dealer or distributor for the price that aFe received. The dealer or distributor is then responsible for refunding the purchase price that the customer paid. This is necessary as aFe does not guarantee the mark-ups and is not responsible for refunding the ?profit? the dealer or distributor made when he sells our products. If you bought your intake system directly from us, please contact me directly to request an RGA and on receipt of the system, we will refund the full amount you paid to your credit card.

Each of you are welcome to email me your questions or comments. PM through this forum may not be the best way to communicate as I do not frequent this forum. I will respond to your comments individually. But neither I nor ?afeengineer? will be commenting any further here because, as a manufacturer, we have learned that any comments we make will be treated with skepticism and derision. I'm sure my emailed responses will find its way here regardless. I look forward to receiving your emails.

Paul Hardley

C's Bimmer

Paul is about to be inundated with emails.

melimel

pretty soon Paul will be saying... ---->

miguex

I emailed him saying forget the dyno and try to run with a stock one and another with AFE..... never never and never replied it.

Thanks for sharing this! finally he wrote this!

southgate

sigh

i'll just wait for the wise ones to see how this pans out

khooger

e-mail sent to Paul.....awaiting reply.....

miguex

Got the reply from PAUL:

Thank you for your comments. I understand what you say about the
difference in performance between hot and cold days. It may not be as
pronounced but it is also true even with totally stock intake systems,
especially in hot climates like Southern California. We shield our
filters to minimize the amount of engine heat that is ingested. On some
applications, we have fully enclosed molded housings so we understand
the impact of heat on performance. However, once the vehicle is moving
at speeds greater than 25 mph, the airflow through the engine
compartment will be great enough that the difference between the ambient
air temperature and the Intake air temperature is minimal in a "heat
shielded" intake system. In a "non-shielded" intake systems, that is
not the case which is why we shield our intake systems. Additional
insulation will improve performance. Additional directed airflow to the
intake system will improve performance.

As for commenting on forums in defense of ourselves, we understand the
role and the impact forums have. We choose not to because we prefer to
let our customer speak for us. I could have raised numerous questions
regarding many of the points the RPI raised but to what purpose. As a
manufacturer, we will be seen as promoting our product and our words
will be seen as biased. An unbiased 3rd party has far greater weight.


Paul Hardley
Director: Customer Service & OE/Export Sales

miguex

Reply #2

I would also like to address the issue of dynoing with "hood open"
verses "hood closed" as it was raised by another reader. The question
was
How does dynoing with the hood open "justify appropriate normal driving
conditions"? My response would be how does a stationary vehicle reflect
normal driving conditions? Does the Patterson 30" fan which is 1hp and
moves 12k cfm simulating 70mph winds at 8ft from the car as RPIpower
claims? Here are some calculations to consider. 12,000 CFM=area *
velocity. If we calcite surface area of a 30" to be 4.906 sq ft, the
velocity at the face of the fan is 2446 fpm. 2446 fpm can be converted
to 27.8 mph. This is at the face of the fan. How much less would it be
8 feet away and how much air is forced through the grille? Something to
think about.

Paul

providenceleaf

Does this mean we can all get our money back?!?!

Anyone from Trinity want to chime in?

John Photography

i think it's best to contact Trinity directly via PM/email.