What i've learned today...
08-18-2009, 04:37 PM
#1
Senior Members
Thread Starter
Join Date: Jul 2009
Location: Clearwater, Fl
Posts: 468
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 BMW 530i
So I decided to see if any of my phone functions worked today. I flipped down the SOS flap and held SOS placing an emergency call. The operator answered, asked how my day was going and asked if I needed any assistance.(IN THAT ORDER) I told him I was testing my system out and he told me that he couldn't locate me via his system. I called back bla bla bla passed me over to BMWNA. Some young lady answered the phone and said "You're calling in reference to a 2004 530i correct?" So I said yeah, she asked my personal info and then asked me if my 530i was a coupe sedan or convertible... 
The people at bmwna need the help section on bmwusa.com to comprehend the most obvious information. Maybe this is why we pay $200/hr for labor. Oh wait the service people have the automotive iq of a 5 year old girl. (most of them at least)
So this is the moral of my story:
Never call BMWNA of support unless you want to know how to turn your key, (push your button LCI people), roll down your windows, and find the setting menu of idrive. They are useless for everything else.
The people at bmwna need the help section on bmwusa.com to comprehend the most obvious information. Maybe this is why we pay $200/hr for labor. Oh wait the service people have the automotive iq of a 5 year old girl. (most of them at least)So this is the moral of my story:
Never call BMWNA of support unless you want to know how to turn your key, (push your button LCI people), roll down your windows, and find the setting menu of idrive. They are useless for everything else.
08-18-2009, 04:41 PM
#2
Contributors
Join Date: Mar 2009
Location: South. Deeep South.
Posts: 606
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 535i Monaco blue/cream beige, light poplar trim, sport, nav, premium, Logic 7, 6 speed manual
My other rides:
Departed: 2006 530xi Silver gray/black, anthracite maple trim, cold, sport, nav, premium, Logic 7, 6 speed steptronic, bluetooth, adaptive xenons
Departed...2002 525i White/beige, 5 sp manual
Maybe you should have offered a personal tutorial. Her being young and all... 
08-18-2009, 05:27 PM
#3
Senior Members
Join Date: Sep 2008
Location: Earth ??
Posts: 289
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mbp727' post='981355' date='Aug 18 2009, 08:37 PM
asked me if my 530i was a coupe sedan or convertible...
why dont you teach her abit about our cars
08-18-2009, 05:48 PM
#5
Senior Members
Thread Starter
Join Date: Jul 2009
Location: Clearwater, Fl
Posts: 468
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 BMW 530i
DAMN I forgot. I'll just call BMWNA and ask the customer support person to yell "WHO HERE THINKS THE E60 COME IN SEDAN COUPE AND CONVERTIBLE" and ask she who answers for her number. I have a feeling I'll get plenty of numbers....
08-18-2009, 06:53 PM
#6
Contributors
Join Date: Oct 2007
Location: Thousand Oaks, California
Posts: 11,084
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
So who here has NOT known things about their cars that their SA had NO CLUE about??? 
I find quite regularly that I know MANY things that the mechanics, SA's, salesmen etc at BMW know NOTHING about, and on THEIR own cars!
I find quite regularly that I know MANY things that the mechanics, SA's, salesmen etc at BMW know NOTHING about, and on THEIR own cars!
08-18-2009, 06:59 PM
#7
Senior Members
Thread Starter
Join Date: Jul 2009
Location: Clearwater, Fl
Posts: 468
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 BMW 530i
Originally Posted by flyingpuck' post='981507' date='Aug 18 2009, 10:53 PM
So who here has NOT known things about their cars that their SA had NO CLUE about??? I find quite regularly that I know MANY things that the mechanics, SA's, salesmen etc at BMW know NOTHING about, and on THEIR own cars!
I find quite regularly that I know MANY things that the mechanics, SA's, salesmen etc at BMW know NOTHING about, and on THEIR own cars! 
08-18-2009, 07:14 PM
#8
Contributors
Join Date: Oct 2007
Location: Thousand Oaks, California
Posts: 11,084
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
Just this weekend I was helping my Mother-in-Law with her new F01 7 series....the dealer told her they had NO IDEA how to burn CD's to the hard drive in the car and she would have to make an appointment to bring the car in so the mechanics could figure it out! Now for the funny part, the F01 has the manual (in it's entirety) in the IDrive menu, and I just read for no more than 30 seconds and then started burning her CD's to the hard drive!! 
Now for the funny part, the F01 has the manual (in it's entirety) in the IDrive menu, and I just read for no more than 30 seconds and then started burning her CD's to the hard drive!!
08-18-2009, 07:21 PM
#9
Senior Members
Thread Starter
Join Date: Jul 2009
Location: Clearwater, Fl
Posts: 468
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 BMW 530i
Wait. Your mother in law drives an f01? If you are roughly 45ish that makes her 65ish. She may be the only 65 year old woman I have ever seen or heard of ever driving a 7 series.
08-18-2009, 07:56 PM
#10
Contributors
Join Date: Oct 2007
Location: Thousand Oaks, California
Posts: 11,084
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
Originally Posted by mbp727' post='981550' date='Aug 18 2009, 08:21 PM
Wait. Your mother in law drives an f01? If you are roughly 45ish that makes her 65ish. She may be the only 65 year old woman I have ever seen or heard of ever driving a 7 series.