SO ANGRY
#1
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Location: Bay Area / Santa Barbara / Florida
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Rant: I brought my car in for an alignment, balance, and oil change. They give me (on the 2nd day) a nissan sentra loaner that had been smoked in because they were not finished and they wanted to give it a good "road test" (aka drive the shit outta my e60 lol, its okay, i beat up that sentra pretty good ).
I come in 3 days later (after I called my SA twice) and as I'm paying for the repairs/service, she goes... "oh yeah by the way, we damaged your rim but we fixed it." (WTF?! ) Do you really tell someone that AS you're paying?
So, I hold it in and hope that they actually fixed it and she was just making sure I knew...
I walk out and my brand new driver rear rim has 2 inch marks around the entire wheel (looked like from the machine they use to pull the wheel off). Some of the other rims had a few marks but it's not too bad...
One part of me wants to call up the manager and let him have it, and the other says well they will eventually get dinged and scratched up a little not worth the fight or... I could powder coat black.
Lesson: Don't go to Sonnen BMW in the Bay Area lol
Some people have suggested to ask for a discount on a future service but I don't even want to take it back there.
What do you guys think?
I come in 3 days later (after I called my SA twice) and as I'm paying for the repairs/service, she goes... "oh yeah by the way, we damaged your rim but we fixed it." (WTF?! ) Do you really tell someone that AS you're paying?
So, I hold it in and hope that they actually fixed it and she was just making sure I knew...
I walk out and my brand new driver rear rim has 2 inch marks around the entire wheel (looked like from the machine they use to pull the wheel off). Some of the other rims had a few marks but it's not too bad...
One part of me wants to call up the manager and let him have it, and the other says well they will eventually get dinged and scratched up a little not worth the fight or... I could powder coat black.
Lesson: Don't go to Sonnen BMW in the Bay Area lol
Some people have suggested to ask for a discount on a future service but I don't even want to take it back there.
What do you guys think?
#2
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My Ride: 07 525i mystic blue / black
concept one staggered wheels
19x8.5
19x10.5
if i were you i would lose my mind and go crazy right there and not leave untill they fix or repace the rim
bad enough they gave you the junk loaner they damage your car
bad enough they gave you the junk loaner they damage your car
#3
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My Ride: 2007 550i Jet Black|Black
Options: Sport|Premium|Cold Weather|PDC|Nav|Satellite Radio|Active Steering|Convenience Entry
Mods: Trinity Side Skirts|Trinity Black Grilles|LCI Tail Lights with Bruce V6|Fog Light Bezel Rings|MTEC V2 Angel Eyes|LED License Plate Lights
I would be equally pissed, but you will likely end up scratching them over time anyway.... It's always the first scratch that hurts the most!
#4
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#5
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My Ride: 2006 BMW 550i
i'm guessing the mechanic layed the wheels face down on the floor when he took them off. i'd say something, cause you should not get that kind of treatment at a dealer of all places.
#6
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My Ride: Black 2006 BMW 530i with sport and prem package, staggered 124 wheels, 50% tint, AC Schnitzer aluminum pedals, black interior w/ alum trim set, M style body kit and sound upgrade: Alpine PDX-5, PXE-H660, sub, MBQuart speakers.
If I were you I would complain with BMW of North America, and make sure the Service Manager at the dealer is aware of it, AND demand the wheels are in the exact same condition they were when you dropped off the car, otherwise they should replace them.
If BMW of NA gets enough complaints about a specific dealership, they might eventually reassign the dealer rights to another owner.
If BMW of NA gets enough complaints about a specific dealership, they might eventually reassign the dealer rights to another owner.
#7
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My Ride: F10 535i: Jet Black, Black Dakota leather, Sport Auto, Cold Weather, Driver Assistance, Driver Assistance Plus, Dynamic Handling, Luxury Seating, M Sport, Premium, Technology, Rear Sunshades, Auto High Beams, BMW Assist w/enhanced BT and USB.
I would be livid, and the first call I'd make would be to BMW NA. Sure hope you get some satisfaction.
#8
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I just emailed BMW NA, I'll probably call tomorrow.
Also I think I forgot to mention, I got them on the Dec. 23. That's what? 7 days? lol
Also I think I forgot to mention, I got them on the Dec. 23. That's what? 7 days? lol