service request failure
08-30-2007, 12:01 AM
#1
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My Ride: 2006 525i with sports package
Has anyone else had this issue potentially with the new software? I remember i received a call before for service when i needed an oil change. I also saw that my car had sent the request. However, everyday so far (since the upgraded software in July) it has failed to transmit, even in places where i get good cell phone service. I called BMW assist from my car and that seemed to work, although the operator did have to re-request my position in order to know where I was. She told me it failed to send the information when I called here. Perhaps there is something wrong with the positional transmission part...apologies if this has been posted before i searched and didn't find it. 
08-30-2007, 05:04 AM
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My Ride: (USA) 645Ci, Silver Gray, Chateau, Cold Weather PKG, Premium Sound PKG, Sport PKG, Step, NAV [Std Equip in 645], HUD, Satellite (SIRIUS) Radio, Aux Input, Bluetooth enabled using iPhone 3GS w/ adapter cradle - Build date - 01/05, Baby delivered 2/24/05
Originally Posted by calbmw06' post='464113' date='Aug 30 2007, 04:01 AM
Has anyone else had this issue potentially with the new software? I remember i received a call before for service when i needed an oil change. I also saw that my car had sent the request. However, everyday so far (since the upgraded software in July) it has failed to transmit, even in places where i get good cell phone service. I called BMW assist from my car and that seemed to work, although the operator did have to re-request my position in order to know where I was. She told me it failed to send the information when I called here. Perhaps there is something wrong with the positional transmission part...apologies if this has been posted before i searched and didn't find it.
It's too long with pictures to post full text so I'll post enough for search engine and attach the full SIB in Adobe.
SI B 84 12 07
Communication Systems July 2007
Technical Service
SUBJECT
Voice Only Call, No Data Transmitted When Placing a BMW Assist Call
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
SITUATION
When making a BMW Assist? call the BMW Assist Call Center does NOT have any vehicle information.
CAUSE
BMW Assist services are NOT initialized.
The vehicle is in Wireless network which does not support data.
The BMW Assist account is inactive.
SIB_841207.pdf
08-30-2007, 03:01 PM
#3
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Originally Posted by cobradav' post='464177' date='Aug 30 2007, 09:04 AM
Recent Service Bulletin is out on this issue:
It's too long with pictures to post full text so I'll post enough for search engine and attach the full SIB in Adobe.
SI B 84 12 07
Communication Systems July 2007
Technical Service
SUBJECT
Voice Only Call, No Data Transmitted When Placing a BMW Assist Call
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
SITUATION
When making a BMW Assist? call the BMW Assist Call Center does NOT have any vehicle information.
CAUSE
BMW Assist services are NOT initialized.
The vehicle is in Wireless network which does not support data.
The BMW Assist account is inactive.
Attachment 36957
It's too long with pictures to post full text so I'll post enough for search engine and attach the full SIB in Adobe.
SI B 84 12 07
Communication Systems July 2007
Technical Service
SUBJECT
Voice Only Call, No Data Transmitted When Placing a BMW Assist Call
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist)
SITUATION
When making a BMW Assist? call the BMW Assist Call Center does NOT have any vehicle information.
CAUSE
BMW Assist services are NOT initialized.
The vehicle is in Wireless network which does not support data.
The BMW Assist account is inactive.
Attachment 36957
08-30-2007, 03:41 PM
#4
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Model Year: 2018
Originally Posted by BigWhup' post='464342' date='Aug 30 2007, 07:01 PM
Out of curiosity, where does a person go to find the SIB and TSB publications?
08-30-2007, 09:35 PM
#5
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My Ride: 2006 525i with sports package
Hey that is great info (as usual on here!). I guess it must be no.2 because I have an account and it does say "Update services". But that is really scary if living in an area where i get good cell phone coverage my car will not be able to transmit the location if i am in an accident...hmm I will ask the dealer when i go in for my service. Thanks!
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