Puma Case
04-27-2011, 05:02 PM
#3
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Join Date: Apr 2011
Location: Ye Olde England
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My Ride: E60 530d MSport Auto, 19" 172 Spiders on ContiSports 2's, Pro Nav, Adaptive Xenons, Bruce M's V6 Rear LCI Cables/Lights, Number plate LED
A level-0 summary from another source:
"PUMA is a classification that a dealer or BMW can assign to a case to denote priority/urgency/importance - as in to escalate a case to PUMA status."
"PUMA is a classification that a dealer or BMW can assign to a case to denote priority/urgency/importance - as in to escalate a case to PUMA status."
04-27-2011, 06:47 PM
#4
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Join Date: Aug 2010
Location: Ct
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My Ride: 04' 545i, Sport Package, Black, Active Xenon, ARS, Aux Input
'10 Tahoe, Black on Black, leather, Nav/XM, 20" tires, full body kit, power 2nd row, loaded
'93 Jeep Wrangler, lifted 4.5", 33" meats, Rampage Recovery Bumper w/Tire Swing, etc
25' Aquasport Osprey, Center Console,2012 200 HO Etec
BMW issued a PUMA when installing my aux input... the rain sensor evidently was not functioning properly and was somehow preventing the programming of the aux input from saving correctly. They deemed it necessary to replace the rain sensor in order for the programming to take, and did it at their cost not mine stating it was necessary. The car was not under any type of warranty either 
They told me the PUMA actually goes to Germany via phone or computer for advice on what to do...
They told me the PUMA actually goes to Germany via phone or computer for advice on what to do...
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