Ok perhaps I should have said "...in some cases".

 

+1

 

i just dropped off my car off at Sterling in Newport Beach, CA for some service and to replace all the ones that were peeling (steering wheel, climate control panel, and volume/dvd panel). Kristy (my service adviser) took care of everything for me. You guys that are in OC should talk to her, shes really nice and always takes care of me.

 

But how does she look

GL with the repairs

 

You just can't beat sterling BMW for great service. I'm going back on monday for some last little repairs before the warranty expires... I'm at 49,640 now...

 

yeah, i went to Crevier the 1st time for service and was just horrible. long line, the SA was a d*ck, no car loaner service (unless you buy from that dealership), and my car came back with a bunch of swirls after they washed it. I no longer let any of the dealers wash my car because of this.

 

i have a 2007 530i and i notice my steering wheel and volume/dvd panel are start peeling too..im going to shelly bmw next week and see if they can replace it or not..

 

I had the same problem with an Audi S4 I used to own when I lived in Singapore. After 6 months of ownership, the interior plastics started peeling. When I took the car into the dealership, the service manager told me that it was normal wear and tear, so warranty does not cover the costs! I argued with the dealer for about a week on this, then I took the issue up with the Audi Asia Pacific office. The matter then was resolved in a day. The dealer will not take care of this for you. You have to take it up with your in-country BMW affiliate. I assume you are in the U.S. which means BMWNA. Customer service will not take proper action on this matter. You'll have to take it higher up to someone who has greater stake in the customer satisfaction of their products. You have to be persistent. I know how you feel and I hope that you get this taken care of to your satisfaction. It's disturbing when manufacturers do not take responsibility of product related issues. Good luck!

 

Please call customer relations and complain.
1-800-831-1117
This is a 50,000 dollar car. We have had 3 BMWs, 8 Mazdas, 2 Nissans, 3 Fords. 1 Jeep, 1 Volkswagen, 4 GM products, 1 lexus. and 1 Mercury.
Not until this BMW have I ever experienced peeling or delaminating plastics

 

You keep repeating this like a broken record. If someone has a problem, they'll probably bring it to the workshop. If it's under warranty, it'll be replaced. If it's past warranty, yes perhaps the owner may have to escalate a bit. It's not necessary to keep repeating the same mantra over and over again, esp. since it probably doesn't impact more than a tiny percentage of people here.

Indeed, the BMW dealer fixed your car - if you are not unhappy with the repair, I don't see why this has to go any any further.