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MP3 reimbursement

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Old 11-22-2004, 01:37 PM
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BMW GB are not very helpful aswell. I complained about my dealer misleading me on options when i bought the car. They done nothing. They never got back to me and i left about 10 messages.
Old 11-22-2004, 02:01 PM
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All 2004+ E46s can play MP3 CDs, why not the E60s =(

http://forum.e46fanatics.com/showthread.php?t=211745

Also, there is no mention of the player being able to play MP3 CDs in my owner's manual...only stated it could play CD-R/CD-RWs. <_<
Old 11-22-2004, 02:08 PM
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Even the cheapest japs cars can play MP3's.
Old 11-22-2004, 02:22 PM
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welcome aboard, jackman !
Old 11-22-2004, 02:23 PM
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In Portugal the situation was a sales rep nightmare:

The documentation refered MP3 capability, but they knew it would not work, at least from the cars they had sold.

At the end of the day several to whom I've talked opted (correctly I think) for stating the truth upfront, something like:

"I must warning you that despite being on the brochures and documentation, MP3 will not work".

They looked really embarassed admiting this. Even I, being a BMW addict, find this corporate atitude rather suicidal, and can't understand why BMW dosn't clarify this issue openly, be it to admit failure or success.

Just my .02
Old 11-22-2004, 02:43 PM
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Any lawyers out there? I know it seems minor, but a class action lawsuit would be great. I think they need to give us all $250 - $500. It's total BS and false advertising.
Old 11-22-2004, 04:01 PM
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Let's start it. Where do we go from here?
Old 11-22-2004, 04:14 PM
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Could be worse....... "...powered by Microsoft"

Old 11-22-2004, 04:20 PM
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Originally Posted by Hobi' date='Nov 23 2004, 02:14 AM
Could be worse....... "...powered by Microsoft"


[snapback]59656[/snapback]
Ahem... it actually is...
Old 11-23-2004, 03:13 AM
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Originally Posted by my530i' date='Nov 22 2004, 07:01 PM
Let's start it. Where do we go from here?
[snapback]59654[/snapback]
I support a customer group complaint. At least I have a Swedish "legal" verdict to support this case that I can bring to the table. I think BMW need to have a massive customer push to start them to act more customer oriented and take customer requests and questions more seriously. And the only way to have them listen is $$$. If they are sued to compensate all BMW 5-owners, I would bet they put yet another SW-engineer on the case and fix the MP3 as advertised much faster. Now they seem not to bother and delay the feature up to two years focusing their resources on other, in their mind more prioritized, cases to be able to get new models out and sell more cars.

Anyone to pick this up on a more global level? How about a customer complain list on the missing MP3-feature? Then we first present it to BMW and then, if there is no reaction, to the press. I bet they would pick this up.


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