Listen to this Runflat Nightmare..
03-01-2007, 04:22 PM
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I have not posted in quite some time but this one is a good one.
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
03-01-2007, 04:37 PM
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My Ride: 2007 530i, white/black manual, sports package, nav, PDC, etc.
What problems are you having with your runflats? I'm a new owner and, so far, my only complaint is the harsher ride. Are you tires cupping?
Originally Posted by strobeguy' post='397383' date='Mar 1 2007, 05:22 PM
I have not posted in quite some time but this one is a good one.
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
03-01-2007, 04:56 PM
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Originally Posted by strobeguy' post='397383' date='Mar 1 2007, 08:22 PM
I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
Multiply this by thousands across the country, and it doesn't surprise me that BMW might be getting short on patience. Yet, they still spec the same crap replacement! Hotel California Tires!
Cheers,
Ray
03-01-2007, 11:35 PM
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BMW UK do not even accept that there is a problem with Dunlop runflats. Neither do Dunlop. They claim to never have heard of the problem. Hows that for XXXX service. Global brand, smalltown attitude to service.
03-02-2007, 02:39 AM
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Originally Posted by enelrojo' post='397512' date='Mar 2 2007, 05:40 AM
What are the problems you are having with the tires?
03-02-2007, 02:45 AM
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There seems to be an issue with Dunlop, RFT or not. I had Dunlop fitted on a E46 once and they didn't last long, especially during the last year they started to become quite noisy. When I got my current E91 I discussed the tyre issue with my Rep and he ackowledge that there had been issues with Dunlop tyres.
03-02-2007, 03:33 AM
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Originally Posted by strobeguy' post='397383' date='Mar 1 2007, 08:22 PM
I have not posted in quite some time but this one is a good one.
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
I took my car in today for a tire issue. I had my first set of runflats replaced about a year ago. When they replaced them I did not want the runflats but was told I had no choice. I was also told that is there was any other issues they would take care of it. Well today I was called by the dealer only for him to tell me I needed new tires. I directed him to the service bulletin which outlines the replacement of the runflats. I was told that my issue was exactly as the service bulletin outlines but that they will not warranty a second set. When I asked why I was told.... get ready.. "because". Of course I asked " because why" and asked him where on the service bulletin is states this. I was basically told to pick up my car or buy new tires. When I told them I did not feel safe driving the car and wanted something in writing stating it was safe to drive they told be "no way". So I called BMW NA and spoke to some jerk named Jeremy who basically told me the same thing. Even worst he had a piss poor attitude. I finally called Dunlap and told them the issues I was having and they asked that I bring the car to the local dealer. 3 hours later I received a call letting me know they were addressing the issue and that they would be warrantying the tires.
I was actually looking at and M5 but I hate BMW Service and the BMW NA group. The last time my car was in they put 5, yes 5 computers in the car and stated they were all bad. Finally I had a friend make some calls and it turned out they were programming them wrong.
I would expect that when you spend 50000 on a car that simple service would not be an issue...
cheers
vern
03-02-2007, 04:42 AM
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Originally Posted by BMW.Aaron.TeamF1' post='397525' date='Mar 2 2007, 07:09 AM
The solution is very simple. Do not install Dunlop tires !