JD Power Sales Satisfaction Study
Members
Joined: Jul 2009
Posts: 30
Likes: 0
From: Glenside,PA
It all has to do with the supercilious,arrogant,stuck up,contemptuous, attitudes of most of the staffing at the dealerships. The service departments are the worst offenders. They think we want something for nothing,rather than what we are entitled to under warranties and service agreements.
The sales staff are usually nice because we are purchasing and they work on commission.
The sales staff are usually nice because we are purchasing and they work on commission.
Contributors
Joined: Apr 2007
Posts: 168
Likes: 0
From: Detroit, MI
Originally Posted by kgmccarthy' post='1070556' date='Dec 8 2009, 09:08 PM
I can't believe Saab even made the list. I dont think I've ever actually met anyone tha drives a Saab.
Members
Joined: Aug 2009
Posts: 187
Likes: 0
From: Atlanta
Originally Posted by aland' post='1070546' date='Dec 8 2009, 08:43 PM
It all has to do with the supercilious,arrogant,stuck up,contemptuous, attitudes of most of the staffing at the dealerships. The service departments are the worst offenders. They think we want something for nothing,rather than what we are entitled to under warranties and service agreements.
The sales staff are usually nice because we are purchasing and they work on commission.
The sales staff are usually nice because we are purchasing and they work on commission.
Contributors
Joined: Mar 2008
Posts: 1,128
Likes: 1
From: Birmingham AL
My Ride: 2010 VW Passat Wagon 2.0l Tsi
Grey/Grey Budapest 18"
Lost to HPFP issues:
08 535i sport pkg
Lost to Dreaded E61 Sun roof leaks:
07 E61 530Xi
HPFP, wastegate, turbo issues also could have some thing to do with this...
Contributors
Joined: May 2009
Posts: 10,496
Likes: 2
From: SoCal
My Ride: 2008 550I LOADED, all options except HUD and NV
I think we need to keep in mind the buyers of these brands. I figure most people stepping into a Caddy are coming from a Chevy, so yes, they will will be MUCH happier with their new Cadillac than they were with their old Chevy. BMW buyers (and I am one) are more picky about their cars and typically have much more discerning tastes than some other buyers, same for MB. Jag has made huge strides in the design of their cars, but let's face facts =- wasn't the X-type basically a restyled Mondeo? Wasn't the S-Type a restyled Taurus? Let's be real here.
Contributors
Joined: Sep 2008
Posts: 2,718
Likes: 1
From: Massachusetts, USA
My Ride: 2006 525XI, Jet black on Dakota beige. Premium and winter packages. I consider myself a purist and intend to keep my car absolutely stock and shiny.
2008 328I Convertible, Sapphire black on beige interior. Premium package, NAV, iPod adapter.
Retired: 2002 325I, Titanium silver on black leather. Premium package. Absolutely stock and proud of it.
Originally Posted by pjinca' post='1070862' date='Dec 9 2009, 11:45 AM
I think we need to keep in mind the buyers of these brands. I figure most people stepping into a Caddy are coming from a Chevy, so yes, they will will be MUCH happier with their new Cadillac than they were with their old Chevy. BMW buyers (and I am one) are more picky about their cars and typically have much more discerning tastes than some other buyers, same for MB. Jag has made huge strides in the design of their cars, but let's face facts =- wasn't the X-type basically a restyled Mondeo? Wasn't the S-Type a restyled Taurus? Let's be real here.