Can't start my car
#11
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Originally Posted by Bdaddylo' post='957298' date='Jul 28 2009, 06:27 PM
I pleaded my case with the SM and he sided with me, so he went and spoke to the claim rep. The rep pointed out that over the last 4 months I averaged less than 490 miles a month and this is why BMW would not cover my battery even though as a whole I averaged more than 7,500/year. The diagnostic report had the total number of trips I made over the past 4 months and then had a break down of the trips by various distances traveled such as less than 2 miles, 2 - 5 miles, etc. I was quite astonished at the amount of information our Bimmers are collecting. I wonder if it's tracking the top speed as well.
My power steering issue was related to the bad battery. Go figure. LoL!!!
My power steering issue was related to the bad battery. Go figure. LoL!!!
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#12
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Originally Posted by Bdaddylo' post='957298' date='Jul 28 2009, 07:27 PM
I pleaded my case with the SM and he sided with me, so he went and spoke to the claim rep. The rep pointed out that over the last 4 months I averaged less than 490 miles a month and this is why BMW would not cover my battery even though as a whole I averaged more than 7,500/year. The diagnostic report had the total number of trips I made over the past 4 months and then had a break down of the trips by various distances traveled such as less than 2 miles, 2 - 5 miles, etc. I was quite astonished at the amount of information our Bimmers are collecting. I wonder if it's tracking the top speed as well.
My power steering issue was related to the bad battery. Go figure. LoL!!!
My power steering issue was related to the bad battery. Go figure. LoL!!!
#13
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Originally Posted by Bdaddylo' post='957298' date='Jul 28 2009, 07:27 PM
I pleaded my case with the SM and he sided with me, so he went and spoke to the claim rep. The rep pointed out that over the last 4 months I averaged less than 490 miles a month and this is why BMW would not cover my battery even though as a whole I averaged more than 7,500/year. The diagnostic report had the total number of trips I made over the past 4 months and then had a break down of the trips by various distances traveled such as less than 2 miles, 2 - 5 miles, etc. I was quite astonished at the amount of information our Bimmers are collecting. I wonder if it's tracking the top speed as well.
My power steering issue was related to the bad battery. Go figure. LoL!!!
My power steering issue was related to the bad battery. Go figure. LoL!!!
#14
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BMW should replace the battery as a courtesy. I have had mine done this way after4+ years of battery service. It's up to your SA and SM - if they give you attitude, take it up with BMW NA. That always works and you are on the right on this....
BTW--the car stores A HELLUVA LOT of info...incl top speed!
BTW--the car stores A HELLUVA LOT of info...incl top speed!
#15
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Originally Posted by subarashi' post='957349' date='Jul 28 2009, 07:44 PM
BMW should replace the battery as a courtesy. I have had mine done this way after4+ years of battery service. It's up to your SA and SM - if they give you attitude, take it up with BMW NA. That always works and you are on the right on this....
BTW--the car stores A HELLUVA LOT of info...incl top speed!
BTW--the car stores A HELLUVA LOT of info...incl top speed!
#16
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lmfao... thats nuts... cause you drive less... shi% i couldnt stop driving my car, they should pay you for not driving it... lol... this is crazy... hope it turns out for the better..
#17
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Wow, this issue and BMW's stance, amazes and concerns me. I have a 2008 car which will be 2 years old in October 2009. I have just hit 15k miles so maybe I'll hit 16k and change at 2 years or 8k per year. I have had the battery drain warning on a couple of occasions but I am waiting for my first failure along these lines. My commute is short as well but I do take her out for longer drives on the weekends. Guess that has been enough to keep the battery charged.
#18
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Originally Posted by GregBrand' post='957132' date='Jul 28 2009, 03:41 PM
It is a design defect. The car's electrical system takes more juice from the battery than the car's charging system restores. This would be acceptable so long as BMW placed a Yellow Warning on the Visor: WARNING: CAR MAY NOT START IF DRIVEN LESS THAN ONE HOUR PER DAY!!!
See this applicable thread: https://5series.net/forums/index.php?showto...mp;#entry950975
See this applicable thread: https://5series.net/forums/index.php?showto...mp;#entry950975
For months I drive my car from my house to the train station which is under 1 mile away.
I then drive it from the station to my house in the evening.
Total driving - 1.5 miles a day and 4 starts.
It's never missed a beat and my golf club is only 500 yards away but I still drive.
The car does very little mileage from week to week and still starts first time every time.
Thats my experience with it anyway.
#19
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I was lucky enough to get my SM to approve a new battery after bringing it in 3 times!! They tried charging it 2 times before they gave me a new one. As an aside, my original sa was fired after he got me the battery and peeling trim..I'm sure it was a coincidence. Anyways, like others have said, it is ridiculous how BMW is handling this. We should have a 24v system at the very least. We shouldn't have to drive a min distance and definitely not have to buy a damn trickle charger for a 70k car!!!
Will
Will
#20
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I was finally contacted by BMWNA. Before this, I threw together a spreadsheet showing why my 4 month driving profile was skewed due to a vacation and several weekend trips utilizing my wife's SUV. When I excluded these 4-5 anamolies, my driving profile was close to a 10k miles/year average. I tried to contact my SM to see if he would change his position on the warranty coverage. After several voicemails and emails with my analysis, I received no response. I proceeded to contact BMWNA and they said warranty discretion is left with the SMs as they are the ones in direct contact with the vehicles. The SMs have the authority to cover anything under "Good Will" and BMW reimburses them. BMWNA said they would document my complaint and contact the dealership. I'll let everyone know if BMWNA has any influence on the matter. Needless to say, if Momentum BMW of Southwest Houston does not change their position, I will no longer send them my business.
The lesson learned here is if you have a warranty issue, you're at the will of your SM. More than likely, they are more favorable to those who have purchased their cars from them.
The lesson learned here is if you have a warranty issue, you're at the will of your SM. More than likely, they are more favorable to those who have purchased their cars from them.
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