w5lx

Just released.........note the difference between Manufacturing Defects and Design Defects:


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June 8, 2006

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? J.D. POWER SURVEY: Hyundai leapfrogs Toyota in quality
Overall quality
The number of quality problems reported by buyers of new cars and trucks continues to fall. PP100 % change
1998 176
1999 167 9.00 5.11%
2000 154 13.00 7.78%
2001 147 7.00 4.55%
2002 133 14.00 9.52%
2003 133 0.00 0.00%
2004 119 14.00 10.53%
2005 118 1.00 0.84%
2006 109 9.44 8.00%


Pickup quality
Pickups remain one of the last strongholds for Detroit automakers. General Motors Corp. trucks ruled the roost on quality, followed closely by Toyota.


Pickup truck PP100
Chevrolet Silverado LD 98
Chevrolet Silverado HD/GMC Sierra HD (tie) 101
Toyota Tundra 103
GMC Sierra LD 104
Ford F-150 107
Dodge Ram LD 117
Pickup average 118
Ford F250/350 127
Chevrolet Avalanche 132
Nissan Titan 145
Dodge Ram HD 147

Design defects
The annual report by J.D. Power and Associates separated manufacturing and quality defects for the first time. This is how many design defects, such as difficult-to-use navigation systems or door locks, were reported per 100 vehicles. DESIGN SORT Design PP100
1 Porsche 35
2 Hyundai 41
3 GMC 43
4 Jaguar 44
5 Lexus 45
6 Nissan 45
7 Honda 46
8 Toyota 47
9 Chevrolet 49
10 Lincoln 50
11 Ford 50
12 Acura 51
13 Dodge 51
14 Mitsubishi 51
15 Infiniti 52
16 Industry Average 52
17 Saturn 54
18 Pontiac 55
19 Mercury 56
20 Jeep 56
21 Cadillac 57
22 Kia 58
23 Chrysler 59
24 Volvo 61
25 Audi 62
26 Scion 62
27 Saab 63
28 Mazda 64
29 Suzuki 66
30 Buick 68
31 Mercedes 68
32 Subaru 69
33 Isuzu 70
34 VW 73
35 Mini 77
36 Hummer 80
37 BMW 82
38 Land Rover 89


Manufacturing defects
The annual report by J.D. Power and Associates separated manufacturing and quality defects for the first time. This is how many manufacturing defects, such as engine or paint problems, were reported per 100 vehicles. Brands Defects PP100
1 Lexus 42
2 Porsche 49
3 Toyota 52
4 BMW 52
5 Hyundai 53
6 Chrysler 53
7 Cadillac 54
8 Buick 55
9 Honda 57
10 Infiniti 57
11 Jaguar 59
12 Audi 60
13 Acura 63
14 Lincoln 63
15 Industry Average 64
16 Volvo 64
17 Mercury 65
18 Mercedes 65
19 Mini 65
20 Subaru 67
21 Chevrolet 69
22 Ford 69
23 GMC 70
24 Nissan 70
25 Saturn 70
26 Pontiac 70
27 Scion 71
28 Dodge 72
29 Kia 72
30 Mitsubishi 78
31 Mazda 79
32 Hummer 79
33 Jeep 87
34 VW 87
35 Saab 91
36 Suzuki 93
37 Land Rover 106
38 Isuzu 110


2006 Nameplate rankings
Consumers reported the following number of quality problems -- including manufacturing defects and design flaws -- per 100 vehicles in J.D. Power and Associates' annual quality survey: Brands PP100
1 Porsche 91
2 Lexus 93
3 Hyundai 102
4 Toyota 106
5 Jaguar 109
6 Honda 110
7 Cadillac 117
8 Infiniti 117
9 GMC 119
10 Acura 120
11 Chrysler 120
12 Lincoln 121
13 Nissan 121
14 Chevrolet 124
15 Industry Average 124
16 Ford 127
17 Mercury 129
18 Saturn 129
19 Audi 130
20 Dodge 132
21 Pontiac 133
22 Volvo 133
23 Buick 134
24 Mitsubishi 135
25 Kia 136
26 Mercedes 139
27 Scion 140
28 BMW 142
29 Subaru 146
30 Mazda 150
31 Mini 150
32 Jeep 153
33 Saab 163
34 Suzuki 169
35 Hummer 171
36 VW 171
37 Isuzu 191
38 Land Rover 204

znod

It's good to know that design defects are our major problem. We keep telling them about them--to some extent.

EBMCS03

Hummm how come i didnt see the defects part of the report on JD powers site? Let me go cehck again...

Whered you get the breakdown list?
THis was all I can find...

http://www.jdpower.com/corporate/news/rele....asp?ID=2006082

w5lx

"Whered you get the breakdown list?"


Article in the Detroit Free Press. I don't think the link works anymore.

tachyon

There are over 200 problems that can be identified in the survey. In about 55 of these problems the E60 sedan significantly outperforms the midsize premium car segment - ride & handling, engine, braking, seats, build quality ... you know, all the stuff that makes a great car great.

There were only 3 problem areas where the E60 was rated much worse than others in the segment. Guess which areas those were?
- HVAC controls
- Audio controls
- Turn signals
USER ERROR! USER ERROR!

These results do not surprise us at all ... we've talked openly and often about all of this - the good and the bad.

But what I find most interesting is that we see validation - from the perspective of the customer - of a corporation actually living up to its credo. BMW builds a high-quality, fun-to-drive car: the ultimate driving machine. Nothing more. Nothing less.

I find that refreshing.

Nova Invicta

Turn signals are just plain annoying sometimes in the E60
Going into the i-drive just to adjust the cold air delivery when all the other controls are on the centre dash is also stupid

Im surprised run-flats are not no1 design flaw as they seriously compromise the ride quality and on the site are the no1 complaint.

EBMCS03

Turn signal is fine on the E60 or any new BMW with soft blinkers. I really prefer them over the old triditional ones. and I really like the triple blink... actually i would like 5 blinks over 3 blinks...

going into the iDrive to adjust the cold aire delivery is a pain in the butt tho. I agree... they should have had that and the air flow direction on the dash around the temp setting like in the E90.

drjochen

The turn signals are one of the coolest part of the car. They are soooooooo easy to operate......its hard for me now to drive a car with regular turn signals.

EBMCS03

Anyone have the link to the full report? I still want to read it. Wonder why its not on the JD Powers website!