BMW Assist Billing
04-22-2005, 12:07 PM
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Two or three months ago, BMW Assist encouraged me to renew via a form letter. I replied with a "no" and commented that the benefits do not justify the cost. So you can imagine my surprise today when I opened my CC statement to find a billing of $257.40 from, that's right, none other than BMW Assist Services.
When I called and explained, the lady said that the charges had already been removed and she did not know why I had not received notification. My question was why the charges were even on the bill since the correspondence took place months ago. There was no explanation. Neither is there a credit in my on line account.
The only service I had during the first twelve months was when BMW Assist sent the police I requested to a site 200 miles away from my actual location. Thanks, but no thanks.
When I called and explained, the lady said that the charges had already been removed and she did not know why I had not received notification. My question was why the charges were even on the bill since the correspondence took place months ago. There was no explanation. Neither is there a credit in my on line account.
The only service I had during the first twelve months was when BMW Assist sent the police I requested to a site 200 miles away from my actual location. Thanks, but no thanks.
04-22-2005, 12:14 PM
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My Ride: E90 M3
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Ouch JDN! Makes me glad I didn't give them any credit card information when the first year was activated at delivery. Stay after them about that credit, I'm sure they'll drag their feet.
04-22-2005, 12:18 PM
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My Ride: G30 M550i
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I refused to give them CC info as well when they asked me a year ago as well. One less thing to worry about...
Hope you get your credit asap, JDN!
Hope you get your credit asap, JDN!
04-22-2005, 01:07 PM
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Originally Posted by Rudy' date='Apr 22 2005, 03:18 PM
I refused to give them CC info as well when they asked me a year ago as well.? One less thing to worry about...
Hope you get your credit asap, JDN!
Hope you get your credit asap, JDN!
[snapback]118821[/snapback]
04-22-2005, 01:19 PM
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My Ride: 2004 Silver Gray 545i, Sport, Navigation, Steptronic, PDC, Windowshade, Bluetooth Paired with Treo 650, Huper Optik tint, Euro reflectors, Poplar Wood Gear Shift, Poplar Wood Console Cover
The must not know what that logo on your liscense plate means 
04-22-2005, 01:34 PM
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Thanks, Fellows. I'm not city smart like some of you. Salesman told me that the CC was necessary to sign up. Anyhoo, I will monitor my CC account and if the credit does not show up by mid week, I will definitely ring the CC company. I have always won those disputes, even with RoadFly. 
04-22-2005, 03:36 PM
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My Ride: X3 | 3.0 | 6-speed manual
OK I'm 99% sure I'm right about this....
If you give them your CC when you first activate, the deal is that the service will AUTOMATICALLY renew unless you cancel. The BMW Assist service advisor you spoke with when you activated may well not have made that clear, which would be their error for sure. I can't find anything specific about this in BMW's documentation, but I'm pretty sure that's how my SA explained it.
You do NOT need to give them a CC when you activate to get your free year.
If you give them your CC when you first activate, the deal is that the service will AUTOMATICALLY renew unless you cancel. The BMW Assist service advisor you spoke with when you activated may well not have made that clear, which would be their error for sure. I can't find anything specific about this in BMW's documentation, but I'm pretty sure that's how my SA explained it.
You do NOT need to give them a CC when you activate to get your free year.
04-22-2005, 06:01 PM
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My Ride: '05 545i, silver gray, black leather with anthracite maple wood, sport package, premium sound, navigation, cold weather package, electric rear sunshade, folding rear seat, satellite radio prep, PIAA 4150K fogs, red rear reflectors, hardwired Valentine One
When I activated my BMW Assist account, they asked may we have your credit card number. I asked why they needed it since the first year is free--they said it was "as a convenience to me" so they could continue my service automatically after the first year! I said no thank you. Then they asked may we have your email address, I said no thank you... 