another experience at my Stealership
#1
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My Ride: 2010 2010 550 M-pkg, AW, 6sp, 2008 Porsche Cayenne, 1976 Porsche 911 Targa
another experience at my Stealership
Hi guys new to the forum and i just wanted to share another experience i had with my local dealership. I have a 550 which (like most of you here) keep in Pristine condition. Well i had a problem with my heated seats and took it in. They came back and told me that the seat bottom had to be replaced. I said ok left the car there for 4 days. Finally they called me to pick it up. Now i usually check the car over but that day i was running between jobs and i had no time. Anyway that was Thursday, well today i said let me go wipe the car down. Well when i opened the door i lost my head. They had dented the "M" door sill, the side pillar was not scratched but looked like a Mastiff was trying to scratch his way out of the car. So i decided to check the cars interior in detail. Even my stearing wheel leather was scratched. What pisses me off more is that i didnt notice something that was so obvious. I hope Monday they dont give me shit.. Thanks for letting me exhale on you guys.
Question besides replacing all of these interior parts, do you guys think i should ask for a new stearing wheel. Its about a 3 inch scratch and deep??
thanks again
Question besides replacing all of these interior parts, do you guys think i should ask for a new stearing wheel. Its about a 3 inch scratch and deep??
thanks again
#2
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My Ride: 07 530i Mystic Blue
I would definitely bring it up to the SA and escalate it to management if necessary. They should fix and/or replace parts that were damaged during installation due to carelessness.
#3
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My Ride: 2008 550I LOADED, all options except HUD and NV
I would definitely bring these issues up to the dealer, however, since time passed it is likely they will decline to do anything unless you have a good relationship with your SA. Once it leaves the lot they pretty much wash their hands of it, but it can't hurt to try - I'd be fuming too
#4
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My Ride: 2010 2010 550 M-pkg, AW, 6sp, 2008 Porsche Cayenne, 1976 Porsche 911 Targa
i do i have good relationship with SA thats why i havent mentioned the dealers name. and im sure they will take care of it. my beef is how in the world can professionals fuck up a interior so bad by taking out one f-n seat. I know guys in my hometown Washington Heights NYC that can heist the seats from a Benz without making a mark or fingerprint..lol I should of called them
#5
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My Ride: 2008 550I LOADED, all options except HUD and NV
i do i have good relationship with SA thats why i havent mentioned the dealers name. and im sure they will take care of it. my beef is how in the world can professionals fuck up a interior so bad by taking out one f-n seat. I know guys in my hometown Washington Heights NYC that can heist the seats from a Benz without making a mark or fingerprint..lol I should of called them
#6
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My Ride: 2010 2010 550 M-pkg, AW, 6sp, 2008 Porsche Cayenne, 1976 Porsche 911 Targa
All is Good at BMW of Towson MD
Well guys they gave me a hard time but finally we came to an agreement. New steering wheel, new door sill, new B Pillar cover, and repair the door. They gave me 2013 F10 Hybrid to drive around for a week cause they have to order everything from Deutchland. Let me tell you i was really impressed with the power of this car. Any way all is good.
#7
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My Ride: 2008 550I LOADED, all options except HUD and NV
Well guys they gave me a hard time but finally we came to an agreement. New steering wheel, new door sill, new B Pillar cover, and repair the door. They gave me 2013 F10 Hybrid to drive around for a week cause they have to order everything from Deutchland. Let me tell you i was really impressed with the power of this car. Any way all is good.
#8
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My Ride: 2010 2010 550 M-pkg, AW, 6sp, 2008 Porsche Cayenne, 1976 Porsche 911 Targa
Already got him a Johnny Black. Got to take care of the people who take care of your baby.
#10
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My Ride: 2008 535i LCI with sports/premium package, Sports trans with paddle shifters, CF emblems, JB4 Software, Dinan Exhaust, Navigation, M5Tech body kit, Carbon wrap interrior trim and CIC Controller.
The sad part about this is, I am sure they will not take the personal responsibility and eat those charges for the damage THEY caused. More than likely, they will file it as warranty claim...