Active S. Malfunction, to the Dealer, Back with Damage!!

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Jun 24, 2006 | 04:32 PM

#11

Kzang

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Joined: Jun 2006

Posts: 630

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From: Northern NJ

As others have said.. Mistakes/accidents happen.. as long as they are willing to repair it to 100% satidfaction to your needs, whats the big deal?

Jun 24, 2006 | 04:45 PM

#12

Alex.br

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Joined: Dec 2004

Posts: 1,432

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From: Brazil

My Ride: 2007 E60 M5

For this reason I always avoid to send the car to the dealer. I know that sometimes it is almost impossible ...

Jul 1, 2006 | 08:10 PM

#13

rodneyremington

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Joined: Jul 2005

Posts: 651

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From: Sunny California

My Ride: 2005 545i with everything

Sounds like you've had your share of problems with BMW. A buy back in your last car, and now this? Either you are a PITA customer or very unlucky

Jul 2, 2006 | 09:38 AM

#14

VIIV

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Joined: May 2006

Posts: 201

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From: Overland Park, KS USA

Quote:

Originally Posted by Gadgets' post='302391' date='Jun 24 2006, 12:57 AM

Now, should I let go or am I being too soft? What would you do

It sounds like you are being treated more than fairly. They've been responsive to your needs without you needing to escalate the matter. My dealer has also has done the right thing by taking care of some damage that happened while my baby was in their care, but I didn't get a $700 gift.

Jul 2, 2006 | 06:36 PM

#15

Gadgets

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Joined: Mar 2005

Posts: 277

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From: Hollywood, FL

My Ride: '06 550i 6 Speed MT, Navigation, PDC, Cold Weather Pkg, Logic7, Prem Pkg, Sport Pkg, Active Steering, Comfort Seats, Comfort Access, HUD, Alpine White on Black Dakota & a Big Grin ;-) <---- On the vessel from Germany... ******** '05 545i 6 Speed MT, Navigation, PDC, Cold Weather Pkg, Logic7, Prem Pkg, Sport Pkg, UUC EVOIII SSK, Silver Gray on Black Dakota..... (Buy back by BMW NA)

I'll share a little secret / Give a little advise, TIP YOUR SA & BE NICE, don't be a prick or think you are better because you are sitting on the other end of his table... it will do wonders!

Just my 2 Cents...