DrLev99

So,

I just got my M5 back today from its 1200 mile service. First off, I waited around for 10 minutes before a single SA or salesperson even said hello to me. In fact, I am not sure anyone actually said hello at any point.

But I digress. As I'm being handed my fob, the idiot SA says, "Your M button works now." I paused for at least 5 seconds in disbelief that he just said what he did.

I responded, "WHAT did you just say?"....more along the lines of "Are you stupid or something?" I proceeded to tell him that my M button was active since day 1 and everyone's M5 has the M button active from day 1. He gets this puzzled and embarrassed look but tries to make excuses, questioning one of the other SA's whether there were changes to the PDI or software....total IDIOTS! So, that makes 2 SA's who didn't have a clue.

I am just hoping the actual people doing the work on the car knew better and actually changed the correct fluids. I leafed through my paperwork, and it was all checked off, so who the hell knows? I know what you are thinking, Rudy....don't say it!

The car feels the same to me, as I expected it would. So many guys on the M5Board make claims as to how much more responsive the car is afterwards...what a crock! These guys just aren't used to revving past 5000 RPM's, and once the restrictions are lifted, they assume the car is faster.....just their foots being heavier I think.

They even did a lousy job washing my car! Oh well, at least that's over. Now it's balls to the wall!

vegastrashed

I think the SA meant to say P500 works now after the 1200 mile service is performed or am I misinformed?

DrLev99

P500 & P500 Sport always worked, and so did the S6 for the SMG shift speeds. Let's not spread more disinformation!
____________

This is GREAT! I just got an email from, all of people, my Service Manager, BMW enthusiast and Head-man-in-charge. It was his reply when I told him how rude and ignorant his SA's are. I didn't expect him to be STUPID either. This changes, my mind for sure, Rudy!!! Off to Bobby Rahal from now on...and I'm not kidding this time!

"The M button indicator always illuminated since the car was new but did not increase engine performance in anyway. Part of the 1200 mile service is to actually activate the button to increase horsepower. Now when you press the button you will have another 100 horsepower at your disposal. Actually if you get the car to a steady cruising speed and press the M button you will feel the car pull harder... Try it, its really cool. Please let me know how you think the car runs now.. I am surprised you felt it was not running that good? Are you lifting off the gas between shifts and where do you have the shift firmness set? Re you driving in the manual or auto mode? The car has a lot of different configurations and I would be happy to have J.J. review with you were to set everything for the best performance..

I apologize that you had to wait 10 min and that you were not acknowledged. We are short handed and everyone is running ragged.. Not trying to make excuses but we have been a man down all week and we are BUSY! Again I apologize."

Are you kidding me?!?!?! This guy couldn't be more wrong!!! It's just plain sad to see the BS SA's AND service managers are spewing. I wonder if they even did what they were supposed to do today. Yikes! And I didn't realize my M button was supposed to "illuminate!" I guess I have a faulty wire somewhere.

DrLev99

I then sent him this reply and raked him over the coals:

"It absolutely INCREASED power from Day 1. It would give me whiplash when I'd hit the button. Sorry, but your information is just wrong. This kind of misinformation, as discussed dozens of time on the M5Board, is rampant for some reason at dealerships. Everything worked from Day 1, absolutely. Ask around....you'll see.

The car doesn't run any different as before when I hit the M button. That's because it always worked. You're gonna have to trust me on this one. The car tends to sputter when it has a cold start. Hitting the M button always awakens the engine and ALWAYS gave me the extra 100HP. It's just a plain fact. I never drove in 400HP for more than a week because of how much slower it was in that mode.

I am lifting off between shifts (when I want to) and am aware of exactly how the car works and shifts. I only run in Manual mode and certainly need no refresher course. Everything was set to FULL power: 500HP Sport, Full EDC SPORT, etc...

Check on this info...you will see I am right. The M5board guys GO OFF on this kind of misinformation. I am not meaning to sound patronizing, but your information is just wrong. I wouldn't want others to think the M button doesn't work till 1200. What exactly would cause it to all of the sudden be activated anyway....there was no software, etc. Check it out."

His reply to this:

"I, as well as other dealers, work off of the information given to us by BMW NA. Sorry for the "misinformation". The car is hooked to the computer and confirmed that the 1200 mile service is performed and all of the CBS data is reset. When this is complete the increased horsepower is supposed to be avail. I have driven cars that the button had not done a thing until the service was performed. That is a fact... Possibly it has changed with the newer vehicles. I will be making phone calls to BMW on Monday to get to the bottom of this..."

Blah, Blah, Blah...excuses for ignorance are not acceptable. :thumbsdown:

ObD

On the new M3's with DCT, some dealers have been mistakenly replacing the DCT fluid with regular MT fluid (wrong kind and causing failures) at the 1200 mi service. The DCT fluid is lifetime. Obviously some don't read the latest memos.

flyingpuck

Just as EVERY other walk of life, Good help is hard (if not damned near impossible!) to find!! now go enjoy that ///M Dave!!

DrLev99

I plan to...

vegastrashed

Good stuff, Doc!

DRANGED

Dave, I think we should rename this thread " Why are some M5 owners SO high maintenance?"

Glad you got your M5 back in one piece!