What?? A fantastic experience at a BMW dealer!!
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Joined: Dec 2008
Posts: 695
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From: San Antonio
Unbelieveable service at Autohaus in St. Louis
And I mean that in a very very positive sense.
My son recently returned from Germany, and he took his 530i to Autohaus in St. Louis. We dealt with Dennie, service writer for some general maint items. No hassle; very friendly; very honest; Dennie arranged for us to talk with mechanic for a short question and answer period.
Car was ready when promised, and car had been washed.
Met body shop people who offered to touch up some parking lot chips in return for a few smiles and a cup of coffee.
We also had the opportunity to meet with several staff members and managers. Clearly, this dealership has "the highest customer service" as its primary goal. It also appears that the owner's philosophy about 'taking car of cars and customer needs' flows down hill.
We will continue to service vehicle at Autohaus on a regular basis; no doubt about that.
And I mean that in a very very positive sense.
My son recently returned from Germany, and he took his 530i to Autohaus in St. Louis. We dealt with Dennie, service writer for some general maint items. No hassle; very friendly; very honest; Dennie arranged for us to talk with mechanic for a short question and answer period.
Car was ready when promised, and car had been washed.
Met body shop people who offered to touch up some parking lot chips in return for a few smiles and a cup of coffee.
We also had the opportunity to meet with several staff members and managers. Clearly, this dealership has "the highest customer service" as its primary goal. It also appears that the owner's philosophy about 'taking car of cars and customer needs' flows down hill.
We will continue to service vehicle at Autohaus on a regular basis; no doubt about that.
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Joined: May 2009
Posts: 10,496
Likes: 2
From: SoCal
My Ride: 2008 550I LOADED, all options except HUD and NV
Great story and kudos the them at Autohaus. Almost makes me want to move to St Louis (except of course for the Rams). Here in SoCal you'd have to give the SA a "happy ending" to get anywhere near that kind of service.
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Joined: Oct 2007
Posts: 11,084
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From: Thousand Oaks, California
My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
How refreshing to hear a story about BMW service that went WELL! 
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Joined: Sep 2008
Posts: 2,718
Likes: 1
From: Massachusetts, USA
My Ride: 2006 525XI, Jet black on Dakota beige. Premium and winter packages. I consider myself a purist and intend to keep my car absolutely stock and shiny.
2008 328I Convertible, Sapphire black on beige interior. Premium package, NAV, iPod adapter.
Retired: 2002 325I, Titanium silver on black leather. Premium package. Absolutely stock and proud of it.
I love a story with a happy ending. There are many great dealers out there and the lousy ones would be better served if people took their business elsewhere. Glad to hear you found a great one.
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Joined: Dec 2007
Posts: 8,998
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From: St. Louis Burbs, USA
My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
Originally Posted by z06bigbird' post='1025875' date='Oct 6 2009, 09:35 AM
Unbelieveable service at Autohaus in St. Louis
And I mean that in a very very positive sense.
My son recently returned from Germany, and he took his 530i to Autohaus in St. Louis. We dealt with Dennie, service writer for some general maint items. No hassle; very friendly; very honest; Dennie arranged for us to talk with mechanic for a short question and answer period.
Car was ready when promised, and car had been washed.
Met body shop people who offered to touch up some parking lot chips in return for a few smiles and a cup of coffee.
We also had the opportunity to meet with several staff members and managers. Clearly, this dealership has "the highest customer service" as its primary goal. It also appears that the owner's philosophy about 'taking car of cars and customer needs' flows down hill.
We will continue to service vehicle at Autohaus on a regular basis; no doubt about that.
And I mean that in a very very positive sense.
My son recently returned from Germany, and he took his 530i to Autohaus in St. Louis. We dealt with Dennie, service writer for some general maint items. No hassle; very friendly; very honest; Dennie arranged for us to talk with mechanic for a short question and answer period.
Car was ready when promised, and car had been washed.
Met body shop people who offered to touch up some parking lot chips in return for a few smiles and a cup of coffee.
We also had the opportunity to meet with several staff members and managers. Clearly, this dealership has "the highest customer service" as its primary goal. It also appears that the owner's philosophy about 'taking car of cars and customer needs' flows down hill.
We will continue to service vehicle at Autohaus on a regular basis; no doubt about that.
https://5series.net/forums/index.php?showtopic=86289
Good people for sure.
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