Shop damage
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I had new tires installed last week and the dealer damaged one of my rims. They have agreed to fix the problem. First they tried to locate a refinished version and couldn't find one, now they want to repair my rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
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at least they agreed to fix that. i had my old weels damages at car wash (the rails) and they never accepted it. they said it's not them
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Originally Posted by jonmentor' post='977464' date='Aug 15 2009, 11:53 AM
I had new tires installed last week and the dealer damaged one of my rims. They have agreed to fix the problem. First they tried to locate a refinished version and couldn't find one, now they want to repair my rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
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Originally Posted by neoe60' post='985683' date='Aug 22 2009, 09:44 PM
I take pix of my car before dropping it off.
But back to the OP, you know, you can locate a replacement wheel yourself and hand over the info to them so they can take care of the problem. They damaged your property, then must replace the property with an exact item and NEW, not something just to get the problem solved and cheap (for them).
repairs are possible but since you havent provided a pic of the damage its hard to say if repairing it is a good option or have them replace it completely... either way, goodluck and let us know how you managed
orlee
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sorry to hear that jonmentor and i empathize with you.
i just want to share a similar unfortunate event with you.
a dealer that worked on my car also had an accident while road testing my car.
the good thing is that they fessed up to the damage they did to my car, but never really disclosed how big the damage was.
the dealer replaced the two front wheels and tires, but did not tell me that they also refinished the front bumpers and replaced the plastic guards under the front fenders.
the service adviser kept insisting to this day that the damage was very small and it should not concern me.
their assurance did not help at all when i discovered damaged parts in my trunk and saw brand new plastic fender guards installed in my car which i found out on my own while washing the car.
Now im very concerned that not all damages were repaired. I'm just hoping that they fixed everything that needs to be fixed.
i tried to get them to write up the replaced parts in the receipt, but the SA informed me that everything was done internally which does not require any write-ups in the receipt.
just like jonmentor, im not sure if there is such a law that protects consumers from accidents like these.
can anybody provide any advise as to what kind of actions we can or we may take?
i just want to avoid any future problems with the car as a result of the accident done by the dealer.
thanks in advance.
i just want to share a similar unfortunate event with you.
a dealer that worked on my car also had an accident while road testing my car.
the good thing is that they fessed up to the damage they did to my car, but never really disclosed how big the damage was.
the dealer replaced the two front wheels and tires, but did not tell me that they also refinished the front bumpers and replaced the plastic guards under the front fenders.
the service adviser kept insisting to this day that the damage was very small and it should not concern me.
their assurance did not help at all when i discovered damaged parts in my trunk and saw brand new plastic fender guards installed in my car which i found out on my own while washing the car.
Now im very concerned that not all damages were repaired. I'm just hoping that they fixed everything that needs to be fixed.
i tried to get them to write up the replaced parts in the receipt, but the SA informed me that everything was done internally which does not require any write-ups in the receipt.
just like jonmentor, im not sure if there is such a law that protects consumers from accidents like these.
can anybody provide any advise as to what kind of actions we can or we may take?
i just want to avoid any future problems with the car as a result of the accident done by the dealer.
thanks in advance.
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Originally Posted by jonmentor' post='977464' date='Aug 15 2009, 10:53 AM
I had new tires installed last week and the dealer damaged one of my rims. They have agreed to fix the problem. First they tried to locate a refinished version and couldn't find one, now they want to repair my rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
Of course I want them to replace it.
Does anyone know what the law says the shop has to do? I do not like the idea that they can dictate how they will fix the situation.
Anyone familiar with these situations?
By the way they left a 4" x 1/4" gauge across the rim.
The more complicated gauges are worth more than tire gauges.