Service Feedback on these local dealers?
07-14-2008, 07:15 AM
#1
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My Ride: 2005 545i - Jet Black | bld 01/2005 | Black Dakota Leather | Sport Package | Cold Weather Package | NAV | Sports Seats | Sirius Satellite | Logic 7 | Multi-Disk | Shades | STEPTRONIC | Adaptive Xenons | Anthracite Maple | K&N Filter - Charcoal removed | Pinnacle 35% Tint | Blackout Kidneys | Black Calipers | Dinan Throttle Body | Dinan Pedals | EU Safety Triangle | e60 Clings | RPI Scoop | Black/white roundels | LED Interior Light Update
CIP 31.2
All,
I need to have a visit to a dealer for some 'squeeky brake service' and have 3 dealers to choose from that are close by: Rusnak, Bob Smith, and Steve Thomas. I did some forum searches and looks to be that Bob Smith is pretty good, but not much on Steve Thomas and negatives about Rusnak.
FlyingPuck sounds like avoiding Rusnak at all costs is appropriate.
I purchased my car from Newport BMW, but that is a bit of a drive down here in the LA area.
Thanks all for the input!
I need to have a visit to a dealer for some 'squeeky brake service' and have 3 dealers to choose from that are close by: Rusnak, Bob Smith, and Steve Thomas. I did some forum searches and looks to be that Bob Smith is pretty good, but not much on Steve Thomas and negatives about Rusnak.
FlyingPuck sounds like avoiding Rusnak at all costs is appropriate.
I purchased my car from Newport BMW, but that is a bit of a drive down here in the LA area.Thanks all for the input!
07-14-2008, 05:44 PM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
As expected... Try Bob Smith!! 
Try Bob Smith!!
07-14-2008, 06:19 PM
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My Ride: 2011.5 Alpine White E90 M3 | Black Novillo Leather | Carbon Fiber Leather Trim | ZCP | ZP2 | M-DCT | Navigation | Moonroof | 6FL Mods: TMS 12.5mm spacers all around l Hawk HPS Brake Pads l OEM M3 Edition Grills l Paint Matched Side Gills l Key Hole D
--delete, double post---
07-14-2008, 06:20 PM
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My Ride: 2011.5 Alpine White E90 M3 | Black Novillo Leather | Carbon Fiber Leather Trim | ZCP | ZP2 | M-DCT | Navigation | Moonroof | 6FL Mods: TMS 12.5mm spacers all around l Hawk HPS Brake Pads l OEM M3 Edition Grills l Paint Matched Side Gills l Key Hole D
Been to center BMW (sherman oaks), not too impressed. My SA turned out to be my mechanic I used to go to for my first car. Real nice guy, said they honestly need more shop foreman there, it's mostly techs back there. Took them 4 days to figure out a rattle issue, even after I brought in solutions from e60.net members. My loaner was a rental from enterprise, a nissan sentra :thumbsdown: Went back to possibly set-up an appointment for a stiff brake pedal at start, was told by my SA that you gotta set-up an appt 2 weeks ahead of time to get a BMW loaner, told me he would have the girl that schedules this call me in 20 minutes, she was right there next to him when he told me this. Never got a call back, 1 week later I get a call trying to confirm my service appointment for the next day. I politely declined, called my SA and told him what went down. He apologized, he's great, it seems the rest of the staff isn't.
I will be planning on making an appointment for my first scheduled maintenance with Bob Smith in Calabasas. My neighbor across the way takes his 745i there, he has nothing but good things to say about them also (he did not get his BMW from there)
I tried setting something up with Rusnak regarding the rattle (was not resolved the first time), but same thing, no follow-up call back to confirm appointments.
Have not heard anything about Century West BMW (studio city) or Valencia BMW (where I got my car from).
I will be planning on making an appointment for my first scheduled maintenance with Bob Smith in Calabasas. My neighbor across the way takes his 745i there, he has nothing but good things to say about them also (he did not get his BMW from there)
I tried setting something up with Rusnak regarding the rattle (was not resolved the first time), but same thing, no follow-up call back to confirm appointments.
Have not heard anything about Century West BMW (studio city) or Valencia BMW (where I got my car from).
07-14-2008, 07:17 PM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
Originally Posted by GENEaTALS' post='624029' date='Jul 14 2008, 07:20 PM
Been to center BMW (sherman oaks), not too impressed. My SA turned out to be my mechanic I used to go to for my first car. Real nice guy, said they honestly need more shop foreman there, it's mostly techs back there. Took them 4 days to figure out a rattle issue, even after I brought in solutions from e60.net members. My loaner was a rental from enterprise, a nissan sentra :thumbsdown: Went back to possibly set-up an appointment for a stiff brake pedal at start, was told by my SA that you gotta set-up an appt 2 weeks ahead of time to get a BMW loaner, told me he would have the girl that schedules this call me in 20 minutes, she was right there next to him when he told me this. Never got a call back, 1 week later I get a call trying to confirm my service appointment for the next day. I politely declined, called my SA and told him what went down. He apologized, he's great, it seems the rest of the staff isn't.
I will be planning on making an appointment for my first scheduled maintenance with Bob Smith in Calabasas. My neighbor across the way takes his 745i there, he has nothing but good things to say about them also (he did not get his BMW from there)
I tried setting something up with Rusnak regarding the rattle (was not resolved the first time), but same thing, no follow-up call back to confirm appointments.
Have not heard anything about Century West BMW (studio city) or Valencia BMW (where I got my car from).
I will be planning on making an appointment for my first scheduled maintenance with Bob Smith in Calabasas. My neighbor across the way takes his 745i there, he has nothing but good things to say about them also (he did not get his BMW from there)
I tried setting something up with Rusnak regarding the rattle (was not resolved the first time), but same thing, no follow-up call back to confirm appointments.
Have not heard anything about Century West BMW (studio city) or Valencia BMW (where I got my car from).
07-14-2008, 07:48 PM
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My Ride: 2011.5 Alpine White E90 M3 | Black Novillo Leather | Carbon Fiber Leather Trim | ZCP | ZP2 | M-DCT | Navigation | Moonroof | 6FL Mods: TMS 12.5mm spacers all around l Hawk HPS Brake Pads l OEM M3 Edition Grills l Paint Matched Side Gills l Key Hole D
Originally Posted by flyingpuck' post='624073' date='Jul 14 2008, 08:17 PM
A bit off subject....okay WAY OFF, but Gene, why the name change???
changed just because all the other forums i am on are with this profile name typed like this (keeping it consistent), besides, easier to see my real name...
07-14-2008, 08:21 PM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
Originally Posted by GENEaTALS' post='624116' date='Jul 14 2008, 08:48 PM
just giving feedback on the so cal dealers I know of/dealt with in my area...tru a bit to the left on the reply
changed just because all the other forums i am on are with this profile name typed like this (keeping it consistent), besides, easier to see my real name...
changed just because all the other forums i am on are with this profile name typed like this (keeping it consistent), besides, easier to see my real name...
07-15-2008, 07:32 AM
#8
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My Ride: 2005 545i - Jet Black | bld 01/2005 | Black Dakota Leather | Sport Package | Cold Weather Package | NAV | Sports Seats | Sirius Satellite | Logic 7 | Multi-Disk | Shades | STEPTRONIC | Adaptive Xenons | Anthracite Maple | K&N Filter - Charcoal removed | Pinnacle 35% Tint | Blackout Kidneys | Black Calipers | Dinan Throttle Body | Dinan Pedals | EU Safety Triangle | e60 Clings | RPI Scoop | Black/white roundels | LED Interior Light Update
CIP 31.2
Ok... another deviation from this thread, but where did you get your race mesh? Any recommendations?
thx!
thx!
07-15-2008, 07:33 AM
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My Ride: 2005 545i - Jet Black | bld 01/2005 | Black Dakota Leather | Sport Package | Cold Weather Package | NAV | Sports Seats | Sirius Satellite | Logic 7 | Multi-Disk | Shades | STEPTRONIC | Adaptive Xenons | Anthracite Maple | K&N Filter - Charcoal removed | Pinnacle 35% Tint | Blackout Kidneys | Black Calipers | Dinan Throttle Body | Dinan Pedals | EU Safety Triangle | e60 Clings | RPI Scoop | Black/white roundels | LED Interior Light Update
CIP 31.2
Thanks guys for the service feedback... I'll look to set something up with Bob Smith for the brakes.
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