Santa Monica BMW (aka Con-artists)
03-12-2009, 07:06 PM
#12
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Originally Posted by jackhandy' post='814249' date='Mar 11 2009, 09:09 PM
I just went to Santa Monica BMW for an air bag recall and was assured that I would not have to pay anything, they called me in the afternoon to say that the air bag issue may be a result of low battery power and they could not determine if the issue was with the air bag until i got a new battery. The battery costs $800 so I said no thanks, they suggest that I take care of the battery myself and come back. When i went to pick up the car they slapped me with a $140 bill. When I shared my situation with them and said the issues were to be fixed and looked at with no charge they dismissed it and took advantage of the fact that the people I spoke to were with BMW North America and a service manager that had left for the day. They proceeded to say that I could leave the car over night and deal with it tomorrow, knowing that I had no other means of transportation, they pretty much took my car hostage. I've spent more time then ive ever wanted to and was treated so poorly I NEVER want to go there again and strongly advise anyone who is thinking about going to Santa Monica BMW change their mind and go else where. It was the worst customer experience ever, they were misleading and extremely deceptive. I felt insulted and left extremely upset. Moral of the story:
DO NOT GO TO SANTA MONICA BMW
DO NOT GO TO SANTA MONICA BMW
I interact with a ton of american car dealerships. Some of their employees have broken parts of my cars. I have discovered broken parts as I left the dealerships, and they rectified the situation. I have had individual mechanics pull slippery ones on me, etc. I am just amazed at the various stories that I hear about BMW shops. Truly amazing.
03-20-2009, 10:53 AM
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so i just had the battery checked out and my mechanic said it was fine so when i called BMW to set up an appointment to look at the car again they said they would charge me an additional $140 when they clearly said that when i fix the battery they would finish the diagnosis at no charge. IF they come back an honor their word i just might have a slight better opinion about them but im honestly extremely disappointed by this level of service.
03-31-2009, 10:31 AM
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I will now, i will do anything to avoid those crooks at santa monica BMW. i'd even pay to ship my car back to germany then have those dishonest people touch my car ever again!!
Originally Posted by danzzz' post='830366' date='Mar 29 2009, 11:28 PM
why not just drive a few more miles down to South Bay BWM which is now on the top 6 of the "Best BMWNA Dealers" list.
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