View Poll Results: How Many Times Has Your E60 Been In The Shop and Repaired Under Warranty (Non Maintenance Related)
Voters: 71. You may not vote on this poll
Problems Fixed Under Warranty
08-20-2006, 05:06 PM
#11
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My Ride: 530i Mystic Blue, Beige Leather, Sport, Premium, Prem Sound, Xenon, Nav, Steptronic, Power Shade
once for crack next to steptronic (the wood cracked when it got hot one day)
once for idrive crashing + adding bluetooth phone support
c
once for idrive crashing + adding bluetooth phone support
c
08-20-2006, 08:44 PM
#12
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My Ride: 2011 550i; Alpine White/Black Dakota/MSport/SAT/IAS/Driver Assistance/ConveniencePkg/Prem Pkg 2/4 Zone AC/Side-Top Cameras/HUD & Black panel/BMW Apps-iPhone 4 Media/M Decklid spolier /Ventureshiled clear bra/ V1 -Ordered 4/9/11, Production 4/19, Shipped on Martorell 4/23,Arrived Port Hueneme 5/19,Delivered 5/21/11
Think this is my 3rd warranty visit in my first year.
Mines in right now for :
-Harsh 2-1 downshift (shiped over special software form germany)
-CD plays when "off" after car is started (have to wait until next software release)
-Creaking door seals (2nd time)
-and yes...Noisy Runflats...being replaced for the second time.
I'd prefer not to have ANY issues, but it is what it is, and I love the car.
More to report tomorrow on the 2nd set of runflat replacement, dont want to jinx it.
Mines in right now for :
-Harsh 2-1 downshift (shiped over special software form germany)
-CD plays when "off" after car is started (have to wait until next software release)
-Creaking door seals (2nd time)
-and yes...Noisy Runflats...being replaced for the second time.
I'd prefer not to have ANY issues, but it is what it is, and I love the car.
More to report tomorrow on the 2nd set of runflat replacement, dont want to jinx it.
08-26-2006, 06:30 PM
#14
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Five is the highest choice? My early production 2004 (August 2003, yes, I know...) is a dealership shop queen. It has left me at the side of the road three times (DME and alternator failures), in addition to the times I've had to bring it in for warranty service (dead pixels, multiple software re-programmings, wheel shimmy, interior trim falling off, broken cupholder, etc.). I've stopped counting after 15 visits or so, since it often takes multiple visits to fix a problem. Latest failure was the passenger seat mat sensor. It's going back in again on Monday, because a 2-day software re-programming did not cure the engine surge and stutter in 2nd gear between 4-5K RPM. Oh, and the A/C still stinks. The can of spray the dealership handed me has not been effective.
I'm so fed up I'm sending a letter with copies of my service tickets enclosed to Prof. Dr.-Ing. G?schel and Dr. Panke in Germany, and Tom Purvis in New Jersey. Since my dealer and factory field service rep don't seem to care, I'll go all the way to the top. It probably won't do any good, but it'll make me feel a little better. From now until I return the car next summer, these gentlemen (including incoming Dr. Reithofer) will be getting a letter and copy of service ticket from me every time there is a failure covered by warranty. If I have to live with this clunker, it's only fair they be kept updated with the failures.
I'm so fed up I'm sending a letter with copies of my service tickets enclosed to Prof. Dr.-Ing. G?schel and Dr. Panke in Germany, and Tom Purvis in New Jersey. Since my dealer and factory field service rep don't seem to care, I'll go all the way to the top. It probably won't do any good, but it'll make me feel a little better. From now until I return the car next summer, these gentlemen (including incoming Dr. Reithofer) will be getting a letter and copy of service ticket from me every time there is a failure covered by warranty. If I have to live with this clunker, it's only fair they be kept updated with the failures.
08-26-2006, 06:49 PM
#15
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vsvo .. Wow, I feel your pain and can't imagine going through all of that. I think I have heard you should never buy the first model year much less the first month of the first year. Good luck...
08-26-2006, 09:21 PM
#16
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Originally Posted by Chuck W.' post='327394' date='Aug 26 2006, 10:49 PM
vsvo .. Wow, I feel your pain and can't imagine going through all of that. I think I have heard you should never buy the first model year much less the first month of the first year. Good luck...
In my dealings with the dealer and factory, I?ve sensed a certain air of institutional arrogance, the idea that you are driving ?The Ultimate Driving Machine,? so shut up and stop complaining. My dealer service manager once said to me with a smile, during one of my many visits, ?Well, you?re driving a BMW, so that?s not bad, right?? The FSR told me, ?You?re car is fine, all the problems can be fixed.? Well, you haven?t experienced ?The Ultimate Driving Machine? until you?ve experienced one in Limp-Home mode. There must be something lost in translation between German and English, because Limp-Home actually means Limp-to-the-Curb. It is impossible to keep a manual transmission in gear in this mode; thank heavens I was in a parking lot when the DME decided to go tango uniform.
And I had thought that automotive engineering had evolved to the point where alternators don?t fail in the first year. OK, stuff breaks, fine. The first time my battery died, my dealer accused me of leaving the headlights on, even though the switch is always on Auto, and the car is supposed to be smart enough to monitor the draw on the electrical system. The second time the battery died, I insisted the car be towed into the dealership, where they finally found the faulty alternator.
This is my third BMW, and now likely my last. I know there are many happy BMW owners passionate about their cars. I envy them, because I used to be one of them. Maybe I?m getting older and softer, but sometimes I want to feel like a valued customer. I don?t think BMW cares about me as a customer; they feel they produce a superior, highly-engineered product, and that is enough. Well, I work hard to earn whatever money I make, and I?ll be damned if I spend it on junk. Fortunately, the US auto market is highly competitive, with many choices. Why should I put my money on a product whose price premium is not justified? Driving dynamics, performance, style and cachet lose all value when I?m driving an Enterprise econobox rental while my fancy BMW sits in the shop.
So, instead of spending a lot of money to get out of my lease, I am resigned to spending the remaining duration with a car towards which I am indifferent, venting on internet boards, and sending letters to BMW management.
vsvo
BMW Development Test Driver
08-27-2006, 12:40 AM
#17
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Location: MIAMI B*CH
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My Ride: MY RIDE is DA real .-) HAMANN 5 aka BLACK MAMBA born on 16/06/2005/delivered on 05/08/2005 as following:
530dA (steptronic), Black II (JET), leather Dakota auburn black, mapple trim, head-up display, dynamic drive, active steering, adaptive xenon headlights (auto levelling) with headlight washers, alarm, comfort seats with massage function, advanced A/C, big compartment armrest, aux-in, MP3, Logic 7, Radio PRO, CD in-dash+cd changer, power rear sunshades, rear airbags, park distance control, auto dimming folding mirrors, smoking package, shiny shadow line (individual), fold down rear seats, ski bag, sport suspension, run flats on �116-style� rims (Good Year NCT5+), cup holders, debadged, fire extinguishers, additional permanent power outlet, BMW coat hanger, trunk release button (installed by Hobi), GPS tracking device and a big thx 2 Iceman.
Mods done:
� Authentic HAMANN FRONT APRON Including ellipsoid fog lights Item-No.: 10 060 110
� Authentic HAMANN REAR SPOILER Item-No.: 10 060 130,
� Authentic HAMANN HAMANN ALUMINIUM PEDALS For cars with manual gearbox Item-No.: 80 099 100 81,00 For cars with automatic transmission Item-No.: 80 099 120
� Authentic HAMANN FOOT REST In aluminium For left-hand drive vehicles Item No. : 80 099 122
� Authentic HAMANN HAND-BRAKE LEVER In aluminium For left- and right-hand drive cars Item No. : 80 099 216
� Authentic HAMANN Idrive of alu (sorry this is the only one in the World) but you can have it in carbon fiber ,
� Authentic HAMANN EXCLUSIVE FLOORMAT SET In black with HAMANN logo in silver For left-hand drive cars Item-No. : 80 060 120 For right-hand drive cars Item-No. : 80 060
� Authentic HAMANN COVER FOR OIL FILLER CAP In aluminium Item-No.: 80 099 117
� Authentic HAMANN SPORT REAR MUFFLER 4 TAILPIPES Sport rear muffler with four round stainless-steel tailpipes ( � 76mm ) Item-No.: 50 060 111
� Authentic HAMANN new add-on for M pack rear with diffusor for quad pipes -AVAILABLE NOW (http://forums.e60.net/index.php?act=ST&f=22&t=30630&st=0#entry332409)
� ///M steering wheel w Pegasus logo (this will be also changed to three spoke sports)
� ///M pack rear
� HAMANN ECU upgrade 265 HP 608 Nm.
most improtant:
�real and working like a charm forumsbuy real LED tails and PIAA 4700k fogs!!! for HAMANN full front apron you need H3
� CustomAngels, Angel Eyes Brighter than stocks 10X, WHITE & (REd for shows).
� Authentic HAMANN LIGHT-ALLOY WHEELS DESIGN EDITION RACE 20"
Ultra-light forged 3-pieced light-alloy wheel, Cross-spoke-design,Spider in black, titanium, screwing,polished flange
DIMENSIONS : 9.0 J x 20 FA Item No.: 91 207 315
10.5 J x 20 only RA Item No.: 91 207 625
Recommended 20" Complete Wheel Set DESIGN EDITION RACE I went with most aggressive Combination A.10 FA 9.0 J x 20 / RA 10.5 J x 20 with tires: FA 245/30 ZR 20 / RA 285/25 ZR 20
� Authentic HAMANN LOWERING KIT 4 progressive sport springs Lowering by approx. 40 mm FA, 20 mm RA Item-No.: 20 060 125
� Authentic HAMANN TIRE - PRESSURE CHECK SENSOR SYSTEM
� Authentic HAMANN SIDE SILLS Item-No.: 10 060 120
� Authentic HAMANN REAL CF ROOF SPOLIER Item-No.: 10 060 235
� Authentic HAMANN AIRBAG SPORT STEERING WHEEL 3-SPOKE Three-spoke design w their SMG paddles (For assembly O.E. airbag in exchange)
� Authentic HAMANN sports mirrors (all functions)
!!!!!!!!!!!!!!!!!!! and of course !!!!!!!!!!!!!!!!!
E60.net Clings
Still to do list;-):
� Our Hobi's camera system from : ww.switchchange.com).
� Individual leather interior (auburn+auburn alcantara)... and drive with sheer drivin' pleasure ... until 2009/2010 F10 comes or E60 possibly a 540d V8 diesel early in 2009 badly juiced!
car is 1yr old has 5 yr full warranty, no issues (besides SW gimmicks), knock on wood no probs at all!
08-30-2006, 08:42 AM
#18
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Originally Posted by vsvo' post='327385' date='Aug 26 2006, 10:30 PM
Five is the highest choice? My early production 2004 (August 2003, yes, I know...) is a dealership shop queen. It has left me at the side of the road three times (DME and alternator failures), in addition to the times I've had to bring it in for warranty service (dead pixels, multiple software re-programmings, wheel shimmy, interior trim falling off, broken cupholder, etc.). I've stopped counting after 15 visits or so, since it often takes multiple visits to fix a problem. Latest failure was the passenger seat mat sensor. It's going back in again on Monday, because a 2-day software re-programming did not cure the engine surge and stutter in 2nd gear between 4-5K RPM. Oh, and the A/C still stinks. The can of spray the dealership handed me has not been effective.
I'm so fed up I'm sending a letter with copies of my service tickets enclosed to Prof. Dr.-Ing. G?schel and Dr. Panke in Germany, and Tom Purvis in New Jersey. Since my dealer and factory field service rep don't seem to care, I'll go all the way to the top. It probably won't do any good, but it'll make me feel a little better. From now until I return the car next summer, these gentlemen (including incoming Dr. Reithofer) will be getting a letter and copy of service ticket from me every time there is a failure covered by warranty. If I have to live with this clunker, it's only fair they be kept updated with the failures.
I'm so fed up I'm sending a letter with copies of my service tickets enclosed to Prof. Dr.-Ing. G?schel and Dr. Panke in Germany, and Tom Purvis in New Jersey. Since my dealer and factory field service rep don't seem to care, I'll go all the way to the top. It probably won't do any good, but it'll make me feel a little better. From now until I return the car next summer, these gentlemen (including incoming Dr. Reithofer) will be getting a letter and copy of service ticket from me every time there is a failure covered by warranty. If I have to live with this clunker, it's only fair they be kept updated with the failures.
08-30-2006, 04:28 PM
#19
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Originally Posted by BMW NA Customer Relations' post='328708' date='Aug 30 2006, 12:42 PM
I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.
10-13-2006, 03:23 PM
#20
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Originally Posted by vsvo' post='328929' date='Aug 30 2006, 04:28 PM
Thank you. Connection established.
Be happy you bought your BMW in the US and not in Holland. I bought three BMW's in the last 2 years (me, wife, and folks). 2 in North America and 1 in Holland. I have had quality issues with all three cars but at least BMW NA tries to take care of you while BMW Holland really doesnt care at all. the Dutch 525i has left us stranded 6 times (thats once every 4 months). And I can't count how many times we visited dealers. To top it off we were insulted and yelled at by the dealer we bought the car at and we got a nicely worded 'tough luck' reply to a letter I wrote to BMW Nederland. Never a survey, never a 'are you happy' call or letter.
Just today, I returned from Germany to Holland. I drove there n the 525i on Monday and returned in a Mercedes C class rental which BMW gave to me (NO KIDDING) as our car is sitting broken once again at a dealer in Hockenheim Germany (with a problem that was supposedly fixed three months ago). Some of the pleasures of BMW ownership in the last 2 years include: a window blow out of the car, a battery dying, lights not working, alternator broken, seat heating failing, bluetooth broken, etc, etc.
I love the way it drives but I now recommend most people against BMW's, only the true fans are willing to put up with this