Originally Posted by Alpine White Girl' post='825831' date='Mar 24 2009, 10:13 PM

i should of had them bring down the car so they could see it in the morning. but hey my baby is spending the night with them and they can deal with it in the morning because i called and reminded them to check it AGAIN in the morning.

As you should know im new to bmw ownership and am still kind of in awe when i walk around the dealership. My eyes are fixed on that 6er
Im getting broken into this whole thing. But on the other hand they should have stepped their game up as well. We both fumbled and im the only one upset

On the other hand i did get my rear reflectors and alpine white touch up paint

Originally Posted by BrianTx5' post='828389' date='Mar 27 2009, 02:10 PM

Did you get your car fixed to your satisfaction?

Originally Posted by Alpine White Girl' post='828424' date='Mar 27 2009, 03:46 PM

i did get everything fixed and they drove the car to my house with a full tank after i left it with them on a half. Still can't duplicate the surge in reverse but i tried to get it to do it this morning and it didnt. Maybe the software upgrade did something?? Either way my car is a cpo and i still have 2 years and some change if anything major happens.

Originally Posted by Alpine White Girl' post='825770' date='Mar 24 2009, 09:05 PM

ok heres the my story:

I had an appointment this morning at 9:30 to drop my car off. I was on time and the service assistant went over the problems with the car.

1. Eyebrow wasnt turning on - software update.
2. When i start the car in the morning and put it into reverse my car surges and revs when my foot is on the break. - dont know why or what is going on.
3. I said my breaks are acting funny.

I live in lincoln and my dealership is in omaha nebraska. From my door to the dealership it is about an hour drive one way. So after talking to them they hoped to have it done around 3-4. So i told them i wasnt going to make the hour trip back to lincoln to have to turn around hours later to get the car. I spent the entire day in omaha. I get a call at 4. Service manager telling me my car is done and ready for pickup. Perfect i was shopping at Westroads mall right across the street. Hop, skip, and a jump later im at the dealership in 2 mins. I get there and we go over the work that was done. They tell me they did the software update but could not duplicate the engine surging. Of course they cant. This has been happening every morning for the past couple weeks. I said ok well if a problem comes up because of this im going to be pissed! They assure me if anything happens they will take care of it. Ok so then they pull the car around and i see the headlights but no eyebrow. The guy gets out and leaves it running, he says "heres your car!" I said shut it off its not fixed. Go back inside and ask the service manager how you possibly had the car an ENTIRE day and did fix the 2 main problems. He scrambles, and gets the tech. Tech guy comes over and promises me it was just on 5 mins ago. I said ok well its not on now, so the problem still exist. So then they ask me if i want to let them keep it over night and try to fix it tomorrow. I was thinking to myself ARE THAT FUCKING STUPID? No i want to drive 2 hours round trip to come here and get NOTHING fixed. I must of had looked extremely angry because both of them began to say how sorry they are. So i say of course i want to get it fixed. I had to drive a loaner home and completely wasted and entire day to get nothing accomplished!! Wait never mind, they deglazed my breaks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! front pads = 11mm and rears = 14mm <--- is that good?

As you can see im pretty frustrated/pissed. I have my wheels, and hid kit waiting to get installed. My angel eyes are on the way. Now EVERYTHING has to be pushed back because they spent all day jacking off rather than fixing it. :thumbsdown: all this is running through my head. What should i do?

Originally Posted by Alpine White Girl' post='828424' date='Mar 27 2009, 02:46 PM

i did get everything fixed and they drove the car to my house with a full tank after i left it with them on a half. Still can't duplicate the surge in reverse but i tried to get it to do it this morning and it didnt. Maybe the software upgrade did something?? Either way my car is a cpo and i still have 2 years and some change if anything major happens.

Originally Posted by Alpine White Girl' post='828424' date='Mar 27 2009, 03:46 PM

i did get everything fixed and they drove the car to my house with a full tank after i left it with them on a half. Still can't duplicate the surge in reverse but i tried to get it to do it this morning and it didnt. Maybe the software upgrade did something?? Either way my car is a cpo and i still have 2 years and some change if anything major happens.

Originally Posted by Alpine White Girl' post='828424' date='Mar 27 2009, 03:46 PM

they drove the car to my house with a full tank