Pretty frustrated with the dealership!
03-24-2009, 07:34 PM
#11
Contributors
Join Date: Apr 2007
Location: Houston, TX
Posts: 534
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i | Black Sapphire Metallic | Black Dakota Leather | Anthracite Maple | 6 Speed Manual | Sport Package | Logic 7 | Sirius Satellite Radio
Model Year: 2005
I am sorry to hear about your frustrations.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
03-24-2009, 07:57 PM
#12
Senior Members
Join Date: Dec 2008
Location: San Antonio
Posts: 695
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by BrianTx5' post='825898' date='Mar 24 2009, 10:34 PM
I am sorry to hear about your frustrations.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
1. Days prior to coming in, I talk with service mgr once or twice, even if by phone--if dealership is a distance away. I ask him who his best mechanic is for electr, brakes, or engine, or whatever.
2. I also talk to sales people and switchboard operator to find out who the best service writer is.
3. Most important question is to ask which service writer to stay away from.
4. Also ask who the best mechanics are, especially for certain types of work.
5. When I arrive at the dealership, I say hi to service mgr prior to driving care into service lane. I tell him/her why I am there, and ask similar questions. I ask for certain mechanics to work on the car, and also seek his input on these mechanics.
6. Right now, I am preparing for a 2,000 mile trip--to begin next week. Tomorrow, I will talk with service mgrs at BMW dealerships along the route so that if I have a problem on the trip, I have a feel for the quality of work and the interaction that I will encounter if I need to visit a dealership.
7. What does this do? Try it, and you will find out.
Very simple.
03-24-2009, 08:09 PM
#13
Contributors
Thread Starter
Join Date: Mar 2009
Location: Nebraska
Posts: 3,573
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by BrianTx5' post='825898' date='Mar 24 2009, 10:34 PM
I am sorry to hear about your frustrations.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
You said you live in Lincoln but your dealer is in Omaha. Is there a reason you didn't bring it to the dealer in Lincoln? Is your car under warranty? If your car is under warranty any BMW dealer can do the warranty work regardless of where you bought it.
Good Luck with the repairs.
Markel > Husker BMW
I will NEVER EVER go back to husker for ANYTHING. Unless new management is there...
03-24-2009, 08:15 PM
#14
Contributors
Join Date: Apr 2007
Location: Houston, TX
Posts: 534
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i | Black Sapphire Metallic | Black Dakota Leather | Anthracite Maple | 6 Speed Manual | Sport Package | Logic 7 | Sirius Satellite Radio
Model Year: 2005
Okay, that explains it.
Many people would have probably crossed BMW off their list and went to another manufacturer. I hope you find BMW ownership satisfying and rewarding.
Once again, good luck.
Many people would have probably crossed BMW off their list and went to another manufacturer. I hope you find BMW ownership satisfying and rewarding.
Once again, good luck.
03-24-2009, 08:15 PM
#15
Originally Posted by Alpine White Girl' post='825831' date='Mar 24 2009, 10:13 PM
i should of had them bring down the car so they could see it in the morning. but hey my baby is spending the night with them and they can deal with it in the morning because i called and reminded them to check it AGAIN in the morning.
As you should know im new to bmw ownership and am still kind of in awe when i walk around the dealership. My eyes are fixed on that 6er
Im getting broken into this whole thing. But on the other hand they should have stepped their game up as well. We both fumbled and im the only one upset
On the other hand i did get my rear reflectors and alpine white touch up paint
As you should know im new to bmw ownership and am still kind of in awe when i walk around the dealership. My eyes are fixed on that 6er
Im getting broken into this whole thing. But on the other hand they should have stepped their game up as well. We both fumbled and im the only one upset
On the other hand i did get my rear reflectors and alpine white touch up paint
I apologize. I didn't realize that you were a chick.
That just makes the situation even worse for these
assholes to take advantage of a female.
And I totally feel ya on the 6....I saw a CPO M6 for sale
for 65k (20k on the clock) and I could have had that car
had I waited a few more months to save up to buy it.
This 535i just aint cutting it when it comes to needing more power.
That makes me so angry.
/Marvin the Martian.
03-24-2009, 08:54 PM
#16
Senior Members
Join Date: Jan 2009
Location: OC, Kali
Posts: 432
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mikeg3tsguap' post='825867' date='Mar 24 2009, 08:03 PM
welcome to the bmw world were something as simple as a button missing takes them 2-3 hrs to get replaced my word of advice next time no matter what the say drop the car off and go home because it will never never be done in the time they tell you and second they almost never get all the work done they will fix 2 out of 3 and forget the 3rd lol typical bmw
wassup AWGril, i hope all is goes well tomorrow.
only other thing to add, make sure the qualified technician is working the day u drop off the car.
if its an electrician is needed, call ahead of time and make sure they have one working that day.
no point leaving ur ride there if no one is qualified to work on it,
then you'll just get every excuse under the sun why ur car wasnt done
03-25-2009, 03:55 AM
#17
Contributors
Join Date: Jun 2004
Location: FLA - East Coast, USA
Posts: 3,618
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: (USA) 645Ci, Silver Gray, Chateau, Cold Weather PKG, Premium Sound PKG, Sport PKG, Step, NAV [Std Equip in 645], HUD, Satellite (SIRIUS) Radio, Aux Input, Bluetooth enabled using iPhone 3GS w/ adapter cradle - Build date - 01/05, Baby delivered 2/24/05
Reference your question on 11mm brake pad remaining: That is good. BMW maintenance plan calls for replacement when between 4-7 mm. Depending on your rate of wear that could be a long time. I am at 9mm at 80k miles, but I am very easy on brakes.
03-25-2009, 04:25 AM
#18
Banned
Join Date: Jun 2008
Location: Queens, NY
Posts: 7,983
Likes: 0
Received 1 Like
on
1 Post
My Ride: A Car
Originally Posted by Alpine White Girl' post='825831' date='Mar 24 2009, 10:13 PM
On the other hand i did get my rear reflectors and alpine white touch up paint
they better give that to you for free
03-25-2009, 11:40 AM
#20
Contributors
Thread Starter
Join Date: Mar 2009
Location: Nebraska
Posts: 3,573
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by neoe60' post='826174' date='Mar 25 2009, 08:30 AM
File a complaint with BMWNA?