MY EXPERIENCE WITH TIRERACK
09-30-2009, 01:28 PM
#11
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On top of the good advice that has already been given, I suggest that if you do call tirerack again to escalate the issue, you speak with at least a supervisor. It is bothersome that many companies that used to be VERY reliable seem to want to push the losses onto their customers these days. And in the case of tirerack, it is downright shamefull if they don't take care of you.
That said, I myself and most of my friends - for many years now - have been using tirerack and have never had a problem. Even when some minor issues came up, they've always been very good at rectifying. So I seriously hope that this is just an isolated incident and that its taken care off ASAP.
Good luck and keep us posted
That said, I myself and most of my friends - for many years now - have been using tirerack and have never had a problem. Even when some minor issues came up, they've always been very good at rectifying. So I seriously hope that this is just an isolated incident and that its taken care off ASAP.
Good luck and keep us posted
09-30-2009, 01:49 PM
#12
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My Ride: 2004 545i TITANIUM GREY II on Black Dakota Lthr, Comfort Seats, Sports PKG, Premium PKG, Active/Dynamic Drive, NAV, Winter Package.
Where would the production date be listed?
Originally Posted by mrfva' post='1021470' date='Sep 30 2009, 05:15 PM
Just out of curiosity, what's the production date on your tires?
09-30-2009, 02:11 PM
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Originally Posted by Moopai' post='1021517' date='Sep 30 2009, 04:49 PM
Where would the production date be listed?
09-30-2009, 07:37 PM
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Originally Posted by mrfva' post='1021470' date='Sep 30 2009, 03:15 PM
Just out of curiosity, what's the production date on your tires?
10-01-2009, 06:18 AM
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My Ride: 2004 545i TITANIUM GREY II on Black Dakota Lthr, Comfort Seats, Sports PKG, Premium PKG, Active/Dynamic Drive, NAV, Winter Package.
Here's an update:
After long arguments with customer service and told me that if the tire blow-up while I'm driving I will take legal actions against TireRack and Hankook, they called me back and offered to send me a replacement tire but I have to pickup the duty and tax for shipping the tire to Canada which came up to $67. I told them to go ahead as I got tired of arguing with these people.
P.S. the production date on the tire is 1808 which I suspect means January 8, 2008!
After long arguments with customer service and told me that if the tire blow-up while I'm driving I will take legal actions against TireRack and Hankook, they called me back and offered to send me a replacement tire but I have to pickup the duty and tax for shipping the tire to Canada which came up to $67. I told them to go ahead as I got tired of arguing with these people.
P.S. the production date on the tire is 1808 which I suspect means January 8, 2008!
Originally Posted by juris335' post='1021773' date='Sep 30 2009, 11:37 PM
Bingo. Without going into my gory details, very insightful question. Caveat emptor!
10-01-2009, 06:41 AM
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Well, shipping and duty seems a reasonable compromise. Still it shouldn't have taken threats of legal action to get them to respond positively. I am glad you settled it and hopefully your new tire does not have any issues, but I would still contact Hankook and see if there is a problem with that date of production or production run.
10-01-2009, 06:51 AM
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Originally Posted by Moopai' post='1022051' date='Oct 1 2009, 09:18 AM
P.S. the production date on the tire is 1808 which I suspect means January 8, 2008!
10-01-2009, 07:18 AM
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My Ride: Original E60 Spec:
530i - Silver Grey Out, Black Dakota Leather In, Navigation Pro, Voice Command, HiFi Audio, Sports Package, Premium Package, Cold Weather Package w/ Heated Seats, Style# 123 Alloy Track Wheels, Auto AC, Power Front Seats, Active Turn Xennon Headlights,
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Sorry to hear about this issue Fadi. I hope it gets resolved quick pal.
10-01-2009, 07:49 AM
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My Ride: 2004 545i TITANIUM GREY II on Black Dakota Lthr, Comfort Seats, Sports PKG, Premium PKG, Active/Dynamic Drive, NAV, Winter Package.
Thanks Phi and thanks for everyone's suggestions and help.
Originally Posted by AKAlius' post='1022107' date='Oct 1 2009, 11:18 AM
Sorry to hear about this issue Fadi. I hope it gets resolved quick pal.
10-01-2009, 08:38 AM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
I'm glad to hear that a solution is on it's way! 