Originally Posted by Ajax545' post='192758' date='Nov 2 2005, 08:59 PM

I have been complaining for the past year about tire vibration. Three weeks ago I took my car in for a window problem and requested that they check the front tire vibration again (5th time). They told me my problem was that my front tires had the inside cords showing. They also said there was a bulletin to replace the tires if I had under 20K miles. I had 21,539 miles and they said they couldn't replace them. I informed them that I have been complaining about this since 3K miles. They told me to call BMW and plead my case. I did and was told by BMW NA customer service that I needed to talk with my dealer and also that the replacement was only for cars with less than 10K miles. After the dealer had my car for 3 weeks, they said there was nothing they were able to do and come get my car. They told me they would talk with the regional service manager next time he is in town, however that was the best they could do. This came from the owner of the dealership.

I have since had to purchase new tires, being both front tires were showing inside cords. Any suggestions on were to go from here? I just saw the above bulletin and it describes my wear exactly. I do have the tires and plan to drop them off at the dealership so they can show them to the regional manager.

Originally Posted by Ajax545' post='192758' date='Nov 2 2005, 09:59 PM

I have been complaining for the past year about tire vibration. Three weeks ago I took my car in for a window problem and requested that they check the front tire vibration again (5th time). They told me my problem was that my front tires had the inside cords showing. They also said there was a bulletin to replace the tires if I had under 20K miles. I had 21,539 miles and they said they couldn't replace them. I informed them that I have been complaining about this since 3K miles. They told me to call BMW and plead my case. I did and was told by BMW NA customer service that I needed to talk with my dealer and also that the replacement was only for cars with less than 10K miles. After the dealer had my car for 3 weeks, they said there was nothing they were able to do and come get my car. They told me they would talk with the regional service manager next time he is in town, however that was the best they could do. This came from the owner of the dealership.

I have since had to purchase new tires, being both front tires were showing inside cords. Any suggestions on were to go from here? I just saw the above bulletin and it describes my wear exactly. I do have the tires and plan to drop them off at the dealership so they can show them to the regional manager.