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longest servicing ever?

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Old 11-28-2005, 09:11 AM
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I have just received a phone call from my dealer telling me that my bimmer is officially ready. I dropped my car off 14 days ago :thumbsdown: for a s/w update, oil change, oil filter change, and for some new windshield wiper fluid. I have been without my e60 for two weeks now, and i know that i'm gonna go for quite the drive when I get off of work.

Anyone else's serivicing ever take this long? Am i to expect this everytime or is this some nightmare story that never happens? After I told some others my story they have told me that they don't take their car to BMW of Arlington (Virginia, USA). I'm also in the middle of a letter to BMW of NA telling them the full story. It's bordering on 3 pages now because I have to keep going back an updating it when the dealer messes something else up.

counting down the minutes till i can go pick her up.
Old 11-28-2005, 09:17 AM
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Originally Posted by cory.wingerter' post='204293' date='Nov 28 2005, 01:11 PM
I have just received a phone call from my dealer telling me that my bimmer is officially ready. I dropped my car off 14 days ago :thumbsdown: for a s/w update, oil change, oil filter change, and for some new windshield wiper fluid. I have been without my e60 for two weeks now, and i know that i'm gonna go for quite the drive when I get off of work.

Anyone else's serivicing ever take this long? Am i to expect this everytime or is this some nightmare story that never happens? After I told some others my story they have told me that they don't take their car to BMW of Arlington (Virginia, USA). I'm also in the middle of a letter to BMW of NA telling them the full story. It's bordering on 3 pages now because I have to keep going back an updating it when the dealer messes something else up.

counting down the minutes till i can go pick her up.

Wow, that's nuts. I bought my car at Passport BMW - it's not a far drive from Arlington (I live on the orange line). Haven't had the car in for service yet but I hope they are faster than that!!! I work out by Sterling BMW - I might take it there for convenience if all doesn't go well with Passport.
Old 11-28-2005, 09:19 AM
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That is absolutely nonsense, I would check the car all over to see, that under their care the car might have been banged up and it took time time to repair. Thats only a guess, other than that I can see no reason why it would take that long. My 05 e60 has been into the dealer at least 3 times for service, inspection etc.....and never took more than a few hours. I would certainly demand to know exactly what was the problem.

They are not going to book an appointed for regular service and retain the car 2 weeks. ABSOLUTE NONSENCE, FIND OUT THE REASON.
Old 11-28-2005, 09:22 AM
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Originally Posted by cory.wingerter' post='204293' date='Nov 28 2005, 01:11 PM
I have just received a phone call from my dealer telling me that my bimmer is officially ready. I dropped my car off 14 days ago :thumbsdown: for a s/w update, oil change, oil filter change, and for some new windshield wiper fluid. I have been without my e60 for two weeks now, and i know that i'm gonna go for quite the drive when I get off of work.

Anyone else's serivicing ever take this long? Am i to expect this everytime or is this some nightmare story that never happens? After I told some others my story they have told me that they don't take their car to BMW of Arlington (Virginia, USA). I'm also in the middle of a letter to BMW of NA telling them the full story. It's bordering on 3 pages now because I have to keep going back an updating it when the dealer messes something else up.

counting down the minutes till i can go pick her up.
Cory, did the dealer give you any explanation as to why it took so long? Software updates can be tricky, but I think that this sounds a bit excessive. BTW, did they furnish you with a loaner? And since you list Washington, DC as your residence is BMW of Arlington close to your work? If not, you may wish to look north of the City for an alternative. My dealer had my car for two weeks once, but that was for repainting of the hood, and replacment of the BMW Assist Module, which they had to order from Germany.

Joe
Old 11-28-2005, 09:32 AM
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i'll be sure to post my letter to BMWNA as soon as i get it finished. I am also not planning on finishing this letter until my car is safely parked in my garage and away from BMW of Arlington. And I had a total of three cars while car was out, first a chevy cobalt, then an X3, then a 325i when I asked them for another car after driving the x3 home for the holidays. The X3 just wasn't that fun.
Old 11-28-2005, 09:45 AM
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That's crazy--time for a new dealer.
Old 11-28-2005, 10:14 AM
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what kind of loaner did you get?
Old 11-28-2005, 11:12 AM
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Passport BMW -
Attached Thumbnails longest servicing ever?-passportbmw.jpg  
Old 11-28-2005, 11:40 AM
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Originally Posted by UUronL' post='204297' date='Nov 28 2005, 01:17 PM
I work out by Sterling BMW - I might take it there for convenience if all doesn't go well with Passport.
Getting service appointments with Sterling has not been easy for me. Have had to call the Service Manager twice because the SA's just wouldn't return my calls. Other than that, they kept my car for 5 days for upgrading to 19.02 (weekend included). They have put me in '05 325s, though, thanks to Enterprise. Maybe you'll get lucky with them.
Old 11-28-2005, 12:01 PM
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Like the rest, I want to hear the dealer's story.


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