I finally have my car back after 11 days!
09-14-2004 | 07:11 AM
#11
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I feel for you. I am SO SORRY you are going through this!! This is some of the same runaround crap I got too. At the dealer forever, and nothing fixed when it was returned! No fault found. Evil words that the dealer seems to enjoy falling back to!
09-14-2004 | 02:01 PM
#13
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Originally Posted by amigo525' date='Sep 14 2004, 01:17 AM
CONGRATULATIONS. Is she alright now?
. i only drove it for less than 10 minutes after i picked up the car yesterday. if some of the same problems come back, they better be prepare 
.
09-14-2004 | 02:03 PM
#14
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Originally Posted by 530E60NL' date='Sep 14 2004, 04:10 AM
I believe something is very wrong with BMW AG. There are so many people having problems with their dealers who cannot fix small things that are easy to get fixed.
BMW has the "freude am fahren" high up.. But when we cannot drive our cars because it is in for service there is little "freude".
I hope your problems can be solved quickly and others can hand solutions for simillar problems that were solved by their dealership.
BMW has the "freude am fahren" high up.. But when we cannot drive our cars because it is in for service there is little "freude".
I hope your problems can be solved quickly and others can hand solutions for simillar problems that were solved by their dealership.
!
09-14-2004 | 02:08 PM
#15
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Originally Posted by Iceman' date='Sep 14 2004, 05:03 AM
Your dealer seems to be the worst in history of BMW! 
Maybe we go to him and I have a little conversation with him when I am in HI...!?
It's unbelievable...
I have a big picture on my wall in my office what reminds me everyday:
"the art of listening is the key to customer service".
The guys at your dealer doesn't listen and don't have any understanding of customer service... I feel your pain... It sux if you have to deal with a bunch of i*i*ts...
Maybe we go to him and I have a little conversation with him when I am in HI...!?
It's unbelievable...
I have a big picture on my wall in my office what reminds me everyday:
"the art of listening is the key to customer service".
The guys at your dealer doesn't listen and don't have any understanding of customer service... I feel your pain... It sux if you have to deal with a bunch of i*i*ts...
but very close .i always think it's a good idea a few of us go to the dealer the same time and telling them the same problems (especially you are over 6'
). then they won't think we are the ones who creating the problems and imagining them .well, they listened...but they just don't care and not going to do anything
!
09-14-2004 | 02:11 PM
#16
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Originally Posted by SueBMW' date='Sep 14 2004, 05:11 AM
I feel for you. I am SO SORRY you are going through this!! This is some of the same runaround crap I got too. At the dealer forever, and nothing fixed when it was returned! No fault found. Evil words that the dealer seems to enjoy falling back to!
!
09-14-2004 | 02:14 PM
#17
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My Ride: F02 LCI Individual
Model Year: 2013
Originally Posted by alohalc' date='Sep 15 2004, 12:08 AM
well, probably not the worst compare to suebmw but very close .
i always think it's a good idea a few of us go to the dealer the same time and telling them the same problems (especially you are over 6'). then they won't think we are the ones who creating the problems and imagining them .
well, they listened...but they just don't care and not going to do anything !
but very close .i always think it's a good idea a few of us go to the dealer the same time and telling them the same problems (especially you are over 6'
). then they won't think we are the ones who creating the problems and imagining them .well, they listened...but they just don't care and not going to do anything
! And I am coming straight from Munich via LA... Ok, I conect in Munich, but they don't know...
09-14-2004 | 02:14 PM
#18
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Originally Posted by Jimbo' date='Sep 14 2004, 07:23 AM
My advice is to demonstrate all the problems to a tech when you take it in.
Don't just let the SA write it down.
Don't just let the SA write it down.
! how did you ask for a tech when you took your car to the shop?
09-14-2004 | 02:17 PM
#20
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Originally Posted by Iceman' date='Sep 14 2004, 12:14 PM
Then tell them that your German contact is flying over to HI and he is 6'2"!
And I am coming straight from Munich via LA... Ok, I conect in Munich, but they don't know...
And I am coming straight from Munich via LA... Ok, I conect in Munich, but they don't know...
Then tell them that your German contact is flying over to HI and he is 6'2"!?
And I am coming straight from Munich via LA... Ok, I conect in Munich, but they don't know...??
And I am coming straight from Munich via LA... Ok, I conect in Munich, but they don't know...?
?
.