Dealer Purchasing & Service Forum What's your dealers sales and service department like? Post finance and lease questions here too.

How does dealership know my car needs service?

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Old Nov 19, 2009 | 06:50 PM
  #11  
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Actually for it to contact another dealer the software in the vehicle needs an update.
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Old Dec 6, 2009 | 01:57 PM
  #12  
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Awesome I am so glad to hear that this dealership has stepped up to the plate and is supporting our members
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Old Dec 7, 2009 | 07:10 AM
  #13  
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Originally Posted by hmc' post='1058581' date='Nov 19 2009, 03:36 PM
Because I don't go to this dealership (too far away) or I do it myself and I also want to control my schedule for service. It's just annoying, especially after warranty is expired.
Well, then look at it as a reminder to yourself. If the service is free, why not just go to a dealer closer to you instead of doing the work yourself?
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Old Dec 7, 2009 | 08:33 PM
  #14  
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Originally Posted by hmc' post='1058652' date='Nov 19 2009, 05:10 PM
So, when BMW Assist expires, this feature will be disabled automatically. Right?
Don't think so. I don't think it's really part of the BMW Assist service, it's just using the same communication technology to contact the servicing dealer on record so even if your not an Assist subscriber, the service requests will still likely be sent.

You may want to call BMW NA to see if they can change the "preferred dealer" for you since I think the car calls a central system that links back to the dealer. If not, then it sounds like the car itself need to be updated (but I think that method makes the least amount of sense from a technological standpoint.)
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Old Dec 8, 2009 | 05:55 AM
  #15  
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Originally Posted by hmc' post='1058549' date='Nov 19 2009, 03:03 PM
I got an email from the dealership, from which I bought my car, that my BMW contacted them requesting to be serviced.

I am wondering how this kind of communication works.
This is strictly confidential and if it ever gets back to either my dealership or BMW corporate I will deny it. There is a small gnome that lives in a secret compartment in the trunk of your car. When he detects that you need service, he uses a special gnome phone to call your dealership to tell them to call you to make an appointment.
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Old Dec 8, 2009 | 05:58 AM
  #16  
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Originally Posted by JeffNNJ' post='1070182' date='Dec 8 2009, 09:55 AM
This is strictly confidential and if it ever gets back to either my dealership or BMW corporate I will deny it. There is a small gnome that lives in a secret compartment in the trunk of your car. When he detects that you need service, he uses a special gnome phone to call your dealership to tell them to call you to make an appointment.
My dealership moved recently -- a few months ago, the gnome popped his head out of his compartment, gnome phone in hand, and asked me what their new number was...
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