Help with my dearship!
12-14-2005, 05:39 AM
#1
Members
Thread Starter
Join Date: Jun 2005
Location: California, North America
Posts: 49
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 05' 545i
Titanium Sliver, Black Dakota leather
Sport Package, NAV, Premium Sound Package, AUX. input.
OK I need some help here.
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and what I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and what I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
12-14-2005, 06:09 AM
#2
Contributors
Join Date: Mar 2005
Location: Chicagoland (US)
Posts: 572
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i with Sport Pkg, Nav, HUD, Cold Weather Pkg, Rear Shades
Originally Posted by BMW 545i Titanium Silver' post='211055' date='Dec 14 2005, 08:39 AM
OK I need some help here.
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and that I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and that I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
12-14-2005, 06:29 AM
#3
Senior Members
Join Date: May 2005
Location: Tallahassee, FL
Posts: 667
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: Jet Black 545i
Man, sorry to hear that. Going to the dealer and dropping my car off is so painful to me, because I know they don't care about her. The good thing is it's your wheels and they're stock, imagine if they did that to your custom wheels, or dinged and scratched the body.
That being said, I hope you get it worked out. Escalate the problem to the service manager if need be and let them handle it. Let BMW N/A and the BBB be the last resort, hopefully you can get it resolved w/o going to these guys.
That being said, I hope you get it worked out. Escalate the problem to the service manager if need be and let them handle it. Let BMW N/A and the BBB be the last resort, hopefully you can get it resolved w/o going to these guys.
12-14-2005, 06:59 AM
#4
Contributors
Join Date: Aug 2005
Location: Austin TX
Posts: 6,554
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Originally Posted by BMW 545i Titanium Silver' post='211055' date='Dec 14 2005, 09:39 AM
OK I need some help here.
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and that I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
On 12-09-05 I had my car in for the Dunlap RF tire replacement and an AUX install.
They also upgraded the software to 19.02.
Went to pick up the car on a Friday afternoon and that I was afraid of the most happened.
They scratched ALL 4 rims! And gouged 2 of them!
Both the service manager and the service adviser said the rims could be repaired.
I told them I bought the car with new rims and not refurbished ones.
I told them that I would not be satisfied with anything else but new rims.
They told me they would replace the rims with ones that are from a loaner car.
I said OK as long as the loaner cars rims are clean.
I just got off the phone with the SA on 12-13-05. He told me that they are having difficulties locating a loaner with the rims I need.
It seems like they are blowing me off.
What can I do to help motivate the dealership to follow thru with their promise?
And, by the way, what about the option of trying for some nicer BMW wheels at dealer cost (with free no-mar installation) and getting new tires (or not)? You could insist on keeping your old wheels/tires and repairing (or not) the wheels for sale. You also, could keep them (and your original tires possibly), repaired or not, to send off with your car when you dispose of it. You could keep the new wheels and tires for your next BMW or sell them after disposing of your car.
12-14-2005, 08:30 AM
#5
Banned
Join Date: Jan 2005
Location: San Francisco Bay area
Posts: 2,882
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: '05 545i, silver gray, black leather with anthracite maple wood, sport package, premium sound, navigation, cold weather package, electric rear sunshade, folding rear seat, satellite radio prep, PIAA 4150K fogs, red rear reflectors, hardwired Valentine One
Persistence pays. If the SA doesn't come through in a reasonable period of time, call the service manager. If no satisfaction, go up the management chain. I would not accept repair.
12-14-2005, 08:46 AM
#6
Members
Thread Starter
Join Date: Jun 2005
Location: California, North America
Posts: 49
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 05' 545i
Titanium Sliver, Black Dakota leather
Sport Package, NAV, Premium Sound Package, AUX. input.
Thank you for all your suggestions.
This sort of thing just makes me ill.
I try to take such good care of my car and in one day all that is gone.
I bought a BMW because I wanted the quality and performance.
My experience with this dealership is NOT quality.
Now I have to lose more time dealing with this problem.
This sort of thing just makes me ill.
I try to take such good care of my car and in one day all that is gone.
I bought a BMW because I wanted the quality and performance.
My experience with this dealership is NOT quality.
Now I have to lose more time dealing with this problem.
12-14-2005, 09:35 AM
#7
Senior Members
Join Date: Jul 2005
Location: Sweden
Posts: 1,459
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 530 2006
msport package, steptronic, pdc, mystik blue, grey dakota leather, sunroof, Bi-Xenon, heated rear seats, Hi-FI system, velour carpets
Sry to hear that!!
12-14-2005, 11:31 AM
#8
Contributors
Join Date: Aug 2005
Location: Austin TX
Posts: 6,554
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2014 X5 xDrive 5.0 M Package Carbon Black Metallic/2008 M Roadster Imola Red
Thank you for all your suggestions.
This sort of thing just makes me ill.
I try to take such good care of my car and in one day all that is gone.
I bought a BMW because I wanted the quality and performance.
My experience with this dealership is NOT quality.
Now I have to lose more time dealing with this problem.
This sort of thing just makes me ill.
I try to take such good care of my car and in one day all that is gone.
I bought a BMW because I wanted the quality and performance.
My experience with this dealership is NOT quality.
Now I have to lose more time dealing with this problem.
My approach to bads sometimes is as described in my earlier post--take actions where I feel like I have come out ahead once accomplished. If given lemons, then make lemonade.
12-14-2005, 12:57 PM
#9
Senior Members
Join Date: Aug 2004
Location: Little Rock, Arkansas, USA
Posts: 546
Likes: 0
Received 0 Likes
on
0 Posts
When I have a problem low in the chain of command, I either go to the salesman that I buy all my BMWs from, or to the general manager. Problem solved.
12-14-2005, 03:06 PM
#10
Senior Members
Join Date: Nov 2005
Location: Chicago, IL
Posts: 724
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 Sapphire Black on Black M5 - loaded sans soft close doors
Rumor has it that the repair places return the wheel in "new" condition. I would let them try that and if you can tell, then have them replace it. I'll bet you can't tell.