HELP WITH LETTER TO BMW GERMANY
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i am writting a complaint letter to bmw germany. Is someone wise and mature able to help me out?
i have already written the letter, i just need some final touchups before i send it.
Highly appreciate it.thx
Edit: Admins, please move this topic to dealers area. THX
i have already written the letter, i just need some final touchups before i send it.
Highly appreciate it.thx
Edit: Admins, please move this topic to dealers area. THX
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Originally Posted by Bteljuice' post='669910' date='Sep 15 2008, 03:34 PM
i am writting a complaint letter to bmw germany. Is someone wise and mature able to help me out?
i have already written the letter, i just need some final touchups before i send it.
Highly appreciate it.thx
Edit: Admins, please move this topic to dealers area. THX
i have already written the letter, i just need some final touchups before i send it.
Highly appreciate it.thx
Edit: Admins, please move this topic to dealers area. THX
if you dont mind me asking whats the complaint about?
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i took my car in for brake pads, brake fluid and engine oil change. came out with washer fluid ERROR and airbag passenger retraint on myt idrive. The dealer is having me pay for them althought he can vouch that they werent there b4 it went in for maintanence.
plus the airbag restraint warning is a common problem with BMW 04-06. BMW NA has recalled 200,000, including 5 series 04-06 for this kind of trouble and extending warrantee on this issue up to 10yrs.
I live in Saudi arabia, so im sending a complaint letter about my SA making me pay for his faults. Plus even if it wasnt, im willing to pay for washer fluid error to be fixed, but for the airbag restraint, its bmw's problem, not mine
plus the airbag restraint warning is a common problem with BMW 04-06. BMW NA has recalled 200,000, including 5 series 04-06 for this kind of trouble and extending warrantee on this issue up to 10yrs.
I live in Saudi arabia, so im sending a complaint letter about my SA making me pay for his faults. Plus even if it wasnt, im willing to pay for washer fluid error to be fixed, but for the airbag restraint, its bmw's problem, not mine
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Originally Posted by Bteljuice' post='669924' date='Sep 15 2008, 03:51 PM
i took my car in for brake pads, brake fluid and engine oil change. came out with washer fluid ERROR and airbag passenger retraint on myt idrive. The dealer is having me pay for them althought he can vouch that they werent there b4 it went in for maintanence.
plus the airbag restraint warning is a common problem with BMW 04-06. BMW NA has recalled 200,000, including 5 series 04-06 for this kind of trouble and extending warrantee on this issue up to 10yrs.
I live in Saudi arabia, so im sending a complaint letter about my SA making me pay for his faults. Plus even if it wasnt, im willing to pay for washer fluid error to be fixed, but for the airbag restraint, its bmw's problem, not mine
plus the airbag restraint warning is a common problem with BMW 04-06. BMW NA has recalled 200,000, including 5 series 04-06 for this kind of trouble and extending warrantee on this issue up to 10yrs.
I live in Saudi arabia, so im sending a complaint letter about my SA making me pay for his faults. Plus even if it wasnt, im willing to pay for washer fluid error to be fixed, but for the airbag restraint, its bmw's problem, not mine
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thx. will do so. Not so sure about the screaming and yelling part as im 22 and the GM is about 55.hahaha.but will get the Papers and everything and try to resolve it.
but in any case, i want to send the email. Better try something then regret not doing it at all. Wont hurt at all.
but in any case, i want to send the email. Better try something then regret not doing it at all. Wont hurt at all.
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Originally Posted by Bteljuice' post='669937' date='Sep 15 2008, 04:03 PM
thx. will do so. Not so sure about the screaming and yelling part as im 22 and the GM is about 55.hahaha.but will get the Papers and everything and try to resolve it.
but in any case, i want to send the email. Better try something then regret not doing it at all. Wont hurt at all.
but in any case, i want to send the email. Better try something then regret not doing it at all. Wont hurt at all.
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hahahahah.will do so.i had the driver take my car there.and my dad picked it up and tho whole ordeal happened.I want to handle all this on my own coz what my dad does is say. Forget it son, just pay them and relief urself from all this trouble. He's the peaceful kind. Im the raging righteous one.
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Originally Posted by Bteljuice' post='669950' date='Sep 15 2008, 04:21 PM
hahahahah.will do so.i had the driver take my car there.and my dad picked it up and tho whole ordeal happened.I want to handle all this on my own coz what my dad does is say. Forget it son, just pay them and relief urself from all this trouble. He's the peaceful kind. Im the raging righteous one.
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thx for pumping me up man. Ill put on my boxing gloves and go in. And if this works, ill sum up with " u'd better trade in my 520 for a 550" hahahaha. worth trying hahaha
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Originally Posted by Bteljuice' post='669982' date='Sep 16 2008, 05:51 AM
thx for pumping me up man. Ill put on my boxing gloves and go in. And if this works, ill sum up with " u'd better trade in my 520 for a 550" hahahaha. worth trying hahaha
A few years back, when I was living in Singapore, I owned an Audi S4 and had problems with interior trim peeling due to the heat. The car was less than 6 months old at the time, but the dealer, no matter how high I went up in the hierarchy, refused to fix the problem stating it was normal wear and tear. I called Audi Asia Pacific and 5 minutes later, the GM of the dealership called me asking how he could be of service. It wasn't all smooth sailing as it took another couple calls to complain to Audi Asia Pacific and then a couple of more calls with the GM of the dealership, but the problem was solved to my satisfaction. They (the dealer) replaced all the interior trim to new. Chances are, if the dealer is trying to screw you over on something. This level of irresponsibility will go all the way to the head of the dealer. You can try haggling with them, but chances are, you will get frustrated. You may want to take a complaint to the highest level at the dealership/service center, just to prove to BMW that you did try to resolve this without involving them. But in my experience, it's best to take the complaint to someone who cares about the brand more than the dealer.
If a BMW Saudi Arabia does exist, take the complaint to 1) the head of customer service/satisfaction and 3) the head of marketing. Be sure to be explicit about your problem and your dissatisfaction with the service you received from your dealer/service center. Getting something like this resolved can be frustrating, but with some perseverance and smarts, you should be able to get the problem resolve. Good luck!