Originally Posted by 1600' post='956868' date='Jul 28 2009, 01:27 PM

Paul Giaquinto at Hassel is the best SA I have had in all my decades with BMWs. Talk to him calmly. Explain your issues. Paul will make every effort to make things right for you.

Originally Posted by gildagjg' post='956711' date='Jul 28 2009, 11:01 AM

I've been using them since April 2008 and had ups and downs with them. More positives then negatives. I had a few issue with some of the things that occured to my car when it was in their care but once I addressed them nicely to the manager I was given a new SA and the service has been nothing but exceptional since. My car is actually there now getting some work done, they gave me a loaner (new 3) which was surprising b/c i didnt buy the car from them. The manager and my new SA guaranteed my car to be ready by close today.

If I was you I would just ask for the manager he's a cool guy maybe he can work with you on the diagnostic fee since you told them what the problem was. Also if your handy with repairing your car go to the parts dept buy the window regulator and install it yourself. I know my dad is doing his 7 series next week the parts dept told him its relatively easy just take your time. That alone will save you money. They wont have a problem releasing your car to you, they just mark your account as service or part denied by client and will be performed at a later date and time. They did that form me when they said i needed a thermostat (I bought it in parts and had my dad install).


(AWG) As for not giving the same kind of treatment b/c make and model thats purely not the case.. my car is a 2006 530xi and I was treated with the same respect and service as the guy next to me in the 2009 m3 and the m6 convert behind me. The manager always comes over to me and gives me nothing but compliments on what I have done to my car and hasnt thus far pushed me aside b/c my car is 3 years old.

Anyways good luck with your car and let us know how you make out.

Originally Posted by dr525i' post='957137' date='Jul 28 2009, 04:47 PM

yea im going to repair it my self. i order the part allready so it should be fix soon. also i seen your car there when i drop mines off. it looks sexy in person.