Phantom Mark

Nice and simple........

Are you happy overall with your Main Dealer ??

Personally I find Sopers of Lincoln and Listers of Boston useless and totally unfriendly towards their customers and about as useful as an empty fuel can.

I never seem to hear anything good about BMW Main Dealers in the UK anymore, a real shame, we were looking to replace the wifes car last year and went by Kia to look at a Sportage and a Ceed, the Dealers were exceptional, my father in law has a Kia an also received top notch service from them, makes you wonder why we pay so much money when the cheapies seem to do it so much better ?

On these forums people seem overall to rate the performance of their Main Dealer in the USA and Canada ?? or do they, interested to see if there is a void between the UK and the USA / Canada when it comes to dealing with our dealers ?

How about the rest of Europe...........

Please pick the correct region when voting.

Phantom Mark

I realised I could merge this all into 1 poll, sorry if you already voted in the others before I had some spare brain cells kicking around

flyingpuck

"Spare brain cells"??? good stuff!! I'm mostly happy with my dealership, and voted so!

mrfva

There are only 2 decent dealers here in Dallas. Where I originally purchased my car (Moritz BMW) is too far, so I'm making an appointment with another dealer (Classic BMW).

CWS530

Autohaus in the St. Louis area is the best. They just opened a brand new showroom and service facility a couple of months ago (big leather chairs, TV, Starbucks and snacks while you wait), and the SAs are the best.

The other local dealers-- I don't know their service departments since I was so turned off by the sales staff I never went back.

pigapumbu

The sales department for the cheapies need to shift their cars which is tough at times, while the likes of BMW, Merc etc feel their cars sell themselves. In my opinion, I have found large delaerships that are group owned have the worst customer service record. All the staff there are interested in is to pick up their pay packet and thats it. There is virtually zero care and I refuse to go and give them any of my hard earned cash.

Instead I trek over 40miles to a small'ish (used to be) dealership who I think are worth it. The service and parts department are A1. The sales guys I would say better than most. Been with the dealer since 1996 when a BMW area manager recommended I pick car up from them. Never looked back since and just picked up an E60 from them a few weeks back. All my service and parts will be done with them.

So it ain't all that bad.

cheers

Phantom Mark

I believe you mate, just havn't found a dealer of that quality close to me sadly, I would glady travel a few miles at least for good service from people I can trust to look after my car properly.

Lincoln is already 18 miles from me, and Boston must be 16 miles..........would happily double that if its worth the trip.

Im on my 4th BM now, this E60 being the newest I had so far, I got lots of small problems with it and im basicaly scared to take it in because the service is that bad !!!

Oil service and other stuff coming up soon as well

Local INDI is useless as well.............

Richard in NC

I voted yes, based on the local dealer but I've bought the 550i and other BMWs from dealers in other nearby cities. I like my local dealer service department but have mixxed thoughts on their sales. I didn't like how hard it was to get a deal where I bought the 550i and probably won't consider them again. The 3rd dealer is the easiest to deal with most of the time but is a small market and may not have what I want. Although I did order a car from them once.

Palmo

To be honest, my general experience of garages and dealerships of many different makes (not just BMW) has been pathetic over the years. From back street places, to indy's to main dealers, I have struggled to find many that really care, are professional and more importantly have any clue what they're doing. My cars have been bodged and paintwork scratched on many ocassions. My expectation of BMW (this being my first) was way higher than the general service I have recieved. It makes my blood boil sitting in the service waiting area, listening to the 'dolled up women' (no disrespect intended here) feeding absolute BS to customers - many of whom themselves have no clue about cars and take them on face value! What I haven't yet worked out is if they are really just feeding complete BS deliberately or if they are actually this clueless!

Absolute classic for me was when I complainted that an oily mark had been made in the boot of my car - the nice lady on reception said, "The 'technican' (note lack of the work mechanic) only had to disconnect the battery so would not have needed to go in your boot sir!"

First point is, this statement begins to call me a liar in a roundabout way which I'm not really happy about and the second point.......... well I don't need to go there do I!

The majority of the above 'main dealer' experience refers to company cars that I have had. With regards my own personal cars, my dad has always done most of my work as he has his own business. This is massively helpful, not only on a cost front, but also as a peace of mind thing, as I know I won't get ripped off (only pay trade prices for parts and no labour) and that my paintwork won't get marked. Problem is I no longer live in the immediate area.

On a downside, I am trying to maintain the all important 'BMW Stamp' with my e60 (which is mine - not a company car).

Howitzer

Are you taking these poll results and reporting them to the national BMW dealership association of E60.net for an immediate stimulus package and recovery plan?