dent in door from service at dealer
09-23-2008, 06:43 PM
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Took my car in for service today, dealer had my car from 9:30 AM to 5 PM. When i got home notice a dent on driver's door. This dent was not there this morning. Service manager got some explaining to do in the morning. What makes me really mad is the person that dented my car didn't have the balls to say something about it. It looks like they opened the door too hard and hit something hard.
09-23-2008, 06:45 PM
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If I were you, I'd just drop by first thing in the morning and show them the damage. Confronting face to face doesn't leave much room for them to wiggle out of it like some dealers do when you call them on the phone.
Just drive up, tell your SA to take a look at it and tell him to fix it now!
Just drive up, tell your SA to take a look at it and tell him to fix it now!
09-23-2008, 06:46 PM
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dam, sorry to hear and see...hope things get resolved. Mind sharing the name of the dealer so other members can be warned...GL
gene
gene
09-23-2008, 06:47 PM
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Sorry to hear about that. I've quit going to one dealership because of similar
issues with my previous dealer.
Now, I drive almost an hour to another dealership. I couldn't really tell from
the pics, but did they try to cover it up with touch-up paint without telling you?
issues with my previous dealer.
Now, I drive almost an hour to another dealership. I couldn't really tell from
the pics, but did they try to cover it up with touch-up paint without telling you?
09-23-2008, 06:49 PM
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My Ride: 08 535i, A/T & Paddle Shifters, AW, NB Leather, Sport, Premium, Nav, 6FL
That happened to me before. Just complain and have them fix it at their cost. If you ask nicely they'll do it.
09-23-2008, 07:11 PM
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yikes. i would be yellin my ass off....i dont know if its gonna do much good going back tho you know theyll turn around and say....."im sorry sir but the second you left our parking lot we cant do anything about it, and you cant prove we did it" i hate that. but good luck. just try to keep ur cool unlike me 
09-23-2008, 07:18 PM
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My Ride: 2011, X6 Hybrid . Alpine White , every option. 20" Conti' NON runflats,OEM trunk spoiler , LUX V3 AE's , HP Thunder Fogs , custom front bumper reflector delete........
I had a small dent put in the door of my X5 last year by my dealer. I politely informed them and took it by to show them and they apologized and scheduled a PDR appointment and fixed it to my expectations . Be professional and calm...............dealers don't respond well to screamers and people that threaten them .............IMHO
09-23-2008, 07:19 PM
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Originally Posted by westcoast550' post='676742' date='Sep 23 2008, 08:18 PM
I had a small dent put in the door of my X5 last year by my dealer. I politely informed them and took it by to show them and they apologized and scheduled a PDR appointment and fixed it to my expectations . Be professional and calm...............dealers don't respond well to screamers and people that threaten them .............IMHO
+1, anger only begets more anger...again GL
09-23-2008, 11:09 PM
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"anger leads to hate, and hate leads to sufferrrinnngggg!!"
haha... yoda just reminded me that quote in my head... haha
but the guys here are right... just go up politely, and they will take care for you...
if they politely refuse.... then well, i guess go onwards to phase 2...
haha... yoda just reminded me that quote in my head... haha
but the guys here are right... just go up politely, and they will take care for you...
if they politely refuse.... then well, i guess go onwards to phase 2...
09-25-2008, 04:47 AM
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My Ride: 2011, E90 M3 Sedan. Alpine White.Competition package, Keyhole cover, fender reflectors in Alpine white, RPI Exhaust, 19
Originally Posted by BigMike' post='676707' date='Sep 23 2008, 10:45 PM
If I were you, I'd just drop by first thing in the morning and show them the damage. Confronting face to face doesn't leave much room for them to wiggle out of it like some dealers do when you call them on the phone.
Just drive up, tell your SA to take a look at it and tell him to fix it now!
Just drive up, tell your SA to take a look at it and tell him to fix it now!