jochet

I brought my 2004 545i back to the dealer to have the wheels balanced, and while I was there have the cup holder checked. Of course I needed a software update and an 02 sensor update, what ever the heck that is. I leased the car from Vista BMW in Coconut Creek, FL. My second in 3 months and 3rd in 4 years. I only waited 5 min to see my service advisor, they were going to put me into a VW Passat, but I pursuaded them to give me a 2004 530i. My advisor called me several times but the news was always the same, "WE are having problems installing the new software in your car" Four days later I p/u my car, I really missed it. When I went to sit in the car their was grease on the door panel and seat, and the car was dirty. I was pissed, they finally got it cleaned and I left, but not before I left a note on my advisors desk telling what my car looked like. He calls me this morning while I'm driving to work to apologize, offer me a free detailing, and by the the way BMW will be calling and I need you to answer all five questions yes. Now, my wife just backed the car up and got black grease on her pants from the streering wheel. Is this guy kidding or what? Why would I lie? I spend $110,000 on two cars in 3 months, first service they try to push a VW on me,keep my car four days and then give it back to filthy. WHY SHOULD I LIE??

Iceman

I wouldn't! You shouldn't!

jochet

Not to worry,

ricochet

tell them how it is!

530E60NL

Amazing what people will do to get a good consumer report.. Ridiculous!!

Jimbo

I allow time to check my entire car (especially the rims) when I pick it up for service. I wipe the exterior with a quick detailer (at the dealer) and look at the interior very closely before I sign any paperwork releasing the car. If there's a problem, I have them take care of it or I won't sign the release. Damn techs don't know how to care for a nice car.

alohalc

well, talk to your service advisor and let them know don't let this happen again. if he promises, then just do him a favor once. everybody makes mistake. give him a chance this time and hopefully you'll receive a better service next time. but if next time you have the same treatment, just report it straight to the manager .

zippers525

I go to vista also service sucks. It not entirly my SA fault. Half the time im waiting for a rental car. When i go to pick it up it takes a half hour to bring thee car around the front. Im like are you still finishing it?

Wayne

There's nothing that pisses me off more than to be told how to respond to BMW service questions. Three different service writers at South Motors "coached" me, years ago, and still today it's happening at All Pro Imports. My responce is mostly memorized now having repeated it so frequently. "When I get the call, I will respond according to the service I received." "I don't care how many smiles or how much flattery is used, if my car is not returned repaired and clean, the "report" will be much less than you desire." "If service is to my satisfaction I will also so indicate." BMWNA, I truely hope that your reading this: Please ask the important questions first. ie, was your car returned to you in a timely fashion, clean and properly serviced with repairs made that satisfy the complaint! If not what further action will be taken, AND when is that action scheduled!

zippers525

Man speaking of vista, dropped my car off today. Waited 15min for my SA. Then waited for the rental car. IT is a passat. It is digusting. It smells like someone smoked a pack with the windows closed. It also had slirpy spilled all over it. My mom picked it up She made them clean it. They said they had no other cars. If i was there i would have made them give me a demo or showroom loner. When my dad bought the car they said they give you a BMW loaner, not a smelly VW. whatever, going there tomarrow and getting a different car. Things could be worse.