Damn!
01-22-2010, 06:56 AM
#1
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My Ride: 530ix / E60
Model Year: 2007
My car was a local BMW service on Wednesday. Today, I noticed nice scratches on the headlight, bumber and kidney!!
I have kept this service place quite quality, but now I must take the these words back..
..On Monday I go to show them the damages. The most irritating, the fact that they do not tell anything...
Do you have similar experiences?
I have kept this service place quite quality, but now I must take the these words back..
..On Monday I go to show them the damages. The most irritating, the fact that they do not tell anything...
Do you have similar experiences?
01-22-2010, 08:05 AM
#2
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My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
If you've had good service in the past, it could just be an accident. Obviously, you are upset, as any of us would be, but perhaps you should give them a chance to correct the problem before you get too angry.
01-22-2010, 08:19 AM
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My Ride: 2006 525XI, Jet black on Dakota beige. Premium and winter packages. I consider myself a purist and intend to keep my car absolutely stock and shiny.
2008 328I Convertible, Sapphire black on beige interior. Premium package, NAV, iPod adapter.
Retired: 2002 325I, Titanium silver on black leather. Premium package. Absolutely stock and proud of it.
It's very possible that they didn't even know about it and that another customer may have scraped your car. It is also possible that you got those scratches somewhere else and never noticed. This is why you should always do a walk around before you drop the car off and when you pick up the car. This should be done on-site so that they cannot argue that you received the damage somewhere else.
01-22-2010, 08:27 AM
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I took my car to the dealer once for some random maintenance. When I got the car back my two front 166's had curb rash on them. I was LIVID. I went straight to the top and demanded politely that they refinish both wheels and they did.
01-22-2010, 08:36 AM
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My Ride: 2006 BMW 550i Monaco Blue
Its very important to do a walk around after a service visit, this should be a lesson learned for all of us.
I also have placed a permanent note in my service account not to wash the car after service, not feeling the Auto Carwash :thumbsdown:
Hope things work out for you.
I also have placed a permanent note in my service account not to wash the car after service, not feeling the Auto Carwash :thumbsdown:
Hope things work out for you.
01-22-2010, 08:43 AM
#6
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My Ride: 530ix / E60
Model Year: 2007
Originally Posted by porsche911targa' post='1095702' date='Jan 22 2010, 07:19 PM
It's very possible that they didn't even know about it and that another customer may have scraped your car. It is also possible that you got those scratches somewhere else and never noticed. This is why you should always do a walk around before you drop the car off and when you pick up the car. This should be done on-site so that they cannot argue that you received the damage somewhere else.
In this case I have a good evidence, because scratches are also under the hood. So the damage must have happened when the hood is open.