BMWNA read my post here and called me
11-29-2005, 07:15 PM
#11
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Originally Posted by EBMCS03' post='205089' date='Nov 29 2005, 11:12 PM
Did you guys register with BMW Owners Circle? If so thats one of the sources I know they goto to get info about us.
11-29-2005, 07:58 PM
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11-29-2005, 07:59 PM
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My Ride: 2003 X5 3.0----->gone
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sounds like bad news....BMw people would probably know what mods we have on our cars and give them extra reasons to reject warranty issues.... 
11-29-2005, 08:54 PM
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Originally Posted by ManyBMWS' post='205033' date='Nov 29 2005, 05:57 PM
They are reading this board. BMW of North America tracked me down (they left me messages at home, on my cell, and at work) and after I didn't return their call for a few days, they called me again.
Apparantly they read my post here about a small amount of oil that may be leaking from my new 2006 550 and called me to tell me to get to the dealer asap. Pretty cool to have confirmation that they are here among us.
Apparantly they read my post here about a small amount of oil that may be leaking from my new 2006 550 and called me to tell me to get to the dealer asap. Pretty cool to have confirmation that they are here among us.
11-29-2005, 09:45 PM
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My Ride: 2008 M5 -- Exterior: Silverstone, Interior: Black. Fully Loaded. That just about sums it up! :-)
Can you say, "Paranoia"??? 
Come on guys. It was just a phone call to bring the car in.
It's not like they're looking into anyone's underwear drawer....
Come on guys. It was just a phone call to bring the car in.
It's not like they're looking into anyone's underwear drawer....
11-30-2005, 03:51 AM
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Originally Posted by CoolTones' post='205131' date='Nov 30 2005, 01:45 AM
Can you say, "Paranoia"???
Come on guys. It was just a phone call to bring the car in.
It's not like they're looking into anyone's underwear drawer....
Come on guys. It was just a phone call to bring the car in.
It's not like they're looking into anyone's underwear drawer....
11-30-2005, 04:12 AM
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Thanks. Do you know how they tracked you--far enough to get your phone number. I looked, and you have a homepage that is accessible, but I did not go there. Do you think they tracked you using your homepage information? If they did it legally, then I agree it is good customer service.
[/quote]
I assumed that they got my office and cell from my home page. But I am not sure how they got my home number as it is unlisted and not listed on my web page. I have owned several BMW's and my guess is that I am in their system and they did not have to look too hard for my home number.
[/quote]
I would think they got intouch with you through the information on you paper work thats on file.
Intresting some people complain about BMWNA monitoring the web sites and following up on important posts,(IMO I think its great that they do that).Whats all this stuff about legal or illegal the way they contact you? Be thankful that they show intrest in your problems.
cheers
vern
[/quote]
I assumed that they got my office and cell from my home page. But I am not sure how they got my home number as it is unlisted and not listed on my web page. I have owned several BMW's and my guess is that I am in their system and they did not have to look too hard for my home number.
[/quote]
I would think they got intouch with you through the information on you paper work thats on file.
Intresting some people complain about BMWNA monitoring the web sites and following up on important posts,(IMO I think its great that they do that).Whats all this stuff about legal or illegal the way they contact you? Be thankful that they show intrest in your problems.
cheers
vern
11-30-2005, 04:29 AM
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Although they don't post here often, you can see by clicking the following link that BMW NA Customer Relations does post here on occasion:
http://forums.e60.net/index.php?act=Search...sult_type=posts
I'm glad they're here -- in my mind the pros far outweigh the cons. If someone is worried about mods voiding the warranty, then they probably shouldn't talk about them in a public forum...
http://forums.e60.net/index.php?act=Search...sult_type=posts
I'm glad they're here -- in my mind the pros far outweigh the cons. If someone is worried about mods voiding the warranty, then they probably shouldn't talk about them in a public forum...
11-30-2005, 06:16 AM
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AWww man that means I cant e-mail you.
[/quote]But, PM still works.
They are reading this board. BMW of North America tracked me down (they left me messages at home, on my cell, and at work) and after I didn't return their call for a few days, they called me again.
Apparantly they read my post here about a small amount of oil that may be leaking from my new 2006 550 and called me to tell me to get to the dealer asap. Pretty cool to have confirmation that they are here among us.
Apparantly they read my post here about a small amount of oil that may be leaking from my new 2006 550 and called me to tell me to get to the dealer asap. Pretty cool to have confirmation that they are here among us.
[/quote]From his web site as linked in his controls--which is public information.
11-30-2005, 06:29 AM
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Originally Posted by Jeffs' post='205109' date='Nov 29 2005, 11:59 PM
sounds like bad news....BMw people would probably know what mods we have on our cars and give them extra reasons to reject warranty issues....
I do know that Chevorlet used to go to dragstrips and write down the VINs of Corvettes being raced. But, I think that BMW is just trying to provide appreciated good personal service. My only objection would be if they were using illegal means to track people down. But, it looks like that is not the case--at least not this time. And, it probably wouldn't be cost effective to use illegal means anyway.
It seems odd to call someone about an oil leak. If you know you have a leak, then you know you need to see your dealer. I'd like to hear stories about BMW calling and identifying fixes for things that dealers are having trouble fixing--like the rear-area rattle, etc. And, I'd like to see posts about upcoming software releases, etc., and posts that pertain to things we are having trouble figuring out. These sorts of things would be very helpful because dealers are such poor sources of information in general.