E60 - Number 8 in U.K. Customer Satisfaction
12-22-2005, 07:22 AM
#1
Members
Thread Starter
Join Date: Apr 2005
Location: TT
Posts: 190
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: Titanium Silver 2004 525i, style 116 alloys,
12-22-2005, 07:44 AM
#2
Contributors
Join Date: Jul 2005
Location: Helsinki, Finland
Posts: 7,790
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
Originally Posted by Markymark' post='214449' date='Dec 22 2005, 06:22 PM
Sorry, but you Brits also loved your Austins etc. other shitty cars,
so you do not really have quality cars in your blood (especially German ones).
In the Scandinavian countries BMW is number one in Customer Satisfactory.
12-22-2005, 07:47 AM
#3
Contributors
Join Date: Jan 2005
Location: San Jose, California, USA
Posts: 4,119
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 Porsche 911 Carrera S Convertible. Midnight Blue, 6 Speed.Retired - 2007 997 Carrera S, Midnight Blue, Grey leather, premium audioRetired - 2007 550i, Monaco Blue over Beige, Navigation, Logic 7, Cold Weather Pack, Comfort Access, Sport Package
Model Year: 2008
Sorry, but you Brits also loved your Austins etc. other shitty cars,
so you do not really have quality cars in your blood (especially German ones).
In the Scandinavian countries BMW is number one in Customer Satisfactory.
[/quote]
Good point - I'd forgotten about the strong history, traditions and quality cars produced by the Finnish car industry
12-22-2005, 09:21 AM
#4
Contributors
Join Date: Nov 2004
Location: Essex, UK
Posts: 2,325
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Markymark' post='214449' date='Dec 22 2005, 04:22 PM
(And NO I don't want a coffee as I'm booking my car in for a service or another warranty fix!!!)
12-22-2005, 09:30 AM
#5
Contributors
Join Date: Feb 2005
Location: Stourbridge, UK
Posts: 2,070
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 535D Sport Auto
(And NO I don't want a coffee as I'm booking my car in for a service or another warranty fix!!!)[/quote]
Of course you want coffee - thats how you get something back from them for free. I also love the bmw cups with ergonmically angled handle.
Must steal one next visit 
12-22-2005, 09:35 AM
#6
Contributors
Join Date: Jul 2005
Location: Helsinki, Finland
Posts: 7,790
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
[/quote]
Good point - I'd forgotten about the strong history, traditions and quality cars produced by the Finnish car industry
[/quote]
I'll give you the Saab 900 Turbo Cabriolet, Porsche Boxter and now all the Porsche Cayman's
All manufactured in Uusikaupunki, Finland.
Well, we know that the one cannot be satisfied if the dealer is not up to their task,
and that happens a lot.
I know for a fact, that BMW is now transfering more and more of the responsibility to
the dealers, both economical and service...
Good point - I'd forgotten about the strong history, traditions and quality cars produced by the Finnish car industry
[/quote]
I'll give you the Saab 900 Turbo Cabriolet, Porsche Boxter and now all the Porsche Cayman's
All manufactured in Uusikaupunki, Finland.
Well, we know that the one cannot be satisfied if the dealer is not up to their task,
and that happens a lot.
I know for a fact, that BMW is now transfering more and more of the responsibility to
the dealers, both economical and service...
12-22-2005, 09:56 AM
#7
Contributors
Join Date: Jan 2005
Location: San Jose, California, USA
Posts: 4,119
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2008 Porsche 911 Carrera S Convertible. Midnight Blue, 6 Speed.Retired - 2007 997 Carrera S, Midnight Blue, Grey leather, premium audioRetired - 2007 550i, Monaco Blue over Beige, Navigation, Logic 7, Cold Weather Pack, Comfort Access, Sport Package
Model Year: 2008
Originally Posted by Ricracing' post='214498' date='Dec 22 2005, 10:35 AM
Good point - I'd forgotten about the strong history, traditions and quality cars produced by the Finnish car industry
I'll give you the Saab 900 Turbo Cabriolet, Porsche Boxter and now all the Porsche Cayman's
All manufactured in Uusikaupunki, Finland.
I'll give you the Saab 900 Turbo Cabriolet, Porsche Boxter and now all the Porsche Cayman's
All manufactured in Uusikaupunki, Finland.
12-22-2005, 10:11 AM
#8
Contributors
Join Date: Jul 2005
Location: Helsinki, Finland
Posts: 7,790
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
[/quote]
OK - but they're not exactly Finnish companies (or even originally Finnish companies) though!
[/quote]
Of course not, "only" assembly, but still good a job.
We had such a handful to keep the USSR (the Russians) from invading the Scandinavia in the early
part of the 20th century that nobody had time to build anything but guns...
But anyway...
OK - but they're not exactly Finnish companies (or even originally Finnish companies) though!
[/quote]
Of course not, "only" assembly, but still good a job.
We had such a handful to keep the USSR (the Russians) from invading the Scandinavia in the early
part of the 20th century that nobody had time to build anything but guns...
But anyway...
12-22-2005, 10:14 AM
#9
Members
Join Date: Oct 2005
Location: France
Posts: 218
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 520d
Originally Posted by Markymark' post='214449' date='Dec 22 2005, 05:22 PM
http://www.journalauto.com/infos/article.a...1920&idchaine=5
12-22-2005, 11:36 AM
#10
Contributors
Join Date: Nov 2004
Location: Essex, UK
Posts: 2,325
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Markymark' post='214449' date='Dec 22 2005, 04:22 PM
(And NO I don't want a coffee as I'm booking my car in for a service or another warranty fix!!!) Must steal one next visit [/quote]
Some people love this sort of treatment. But I'm not 58, have a cap on my parcel-shelf and smoke a pipe!
It's actually even worse if you phone in. You ask for servicing and they always say, "Is it to book an appointment sir?". Now what's the difference? One service desk manned with 3 people (on a very good day!)... Whatever I answer seems to make no noticeable difference anyway!
Then there was the time I had an argument with the 'receptionist' over the phone. I'd left the dealership and got home but needed to ring in. I phoned and asked for 'Mark' and they insisted he had never been in! "Look I was sitting in front of him 10 minutes ago!!!!!!!" The goon was sitting at the wrong desk! (All the desks have name tags with silly titles, like "Senior Servicing Executive" and "New Car Senior Sales Co-ordinator")