Go Back  5Series.net - Forums > Information > Press Articles & Your Comments
Reload this Page >

BMW didn't do too well in the 2009 JD Power Dependability Survey

Press Articles & Your Comments Post links to 5 Series related magazine articles along with your commentary.

BMW didn't do too well in the 2009 JD Power Dependability Survey

Old 03-19-2009, 04:51 PM
  #1  
Contributors
Thread Starter
 
swajames's Avatar
 
Join Date: Jan 2005
Location: San Jose, California, USA
Posts: 4,119
My Ride: 2008 Porsche 911 Carrera S Convertible. Midnight Blue, 6 Speed.Retired - 2007 997 Carrera S, Midnight Blue, Grey leather, premium audioRetired - 2007 550i, Monaco Blue over Beige, Navigation, Logic 7, Cold Weather Pack, Comfort Access, Sport Package
Model Year: 2008
Default

The 2009 JD Power Dependability study came out today. This focuses on problems over three years, so 2006 model year cars are the subject of the 2009 study. Lo and behold, Jaguar and Buick came top, with fewest defects per car over the three year period.

BMW appears to have come 15th, placing behind Chrysler.

http://online.wsj.com/article/SB1237503026...=googlenews_wsj
swajames is offline  
Old 03-19-2009, 05:01 PM
  #2  
Contributors
 
CWS530's Avatar
 
Join Date: Dec 2007
Location: St. Louis Burbs, USA
Posts: 9,000
My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
Default

In that it is based largely on number of customer complaints/problems, it's no wonder BMW is lower. We pay a premium for these cars, and everyone on this forum, myself included, won't hesitate to take his car to the dealer for the slightest issue. WE help skew the numbers ourselves. Buick owners, on the otherhand, expect problems and accept them more willingly. Hence, they are less likely to report issues. That doesn't account for all areas, but it is a factor.
CWS530 is offline  
Old 03-19-2009, 05:07 PM
  #3  
Contributors
Thread Starter
 
swajames's Avatar
 
Join Date: Jan 2005
Location: San Jose, California, USA
Posts: 4,119
My Ride: 2008 Porsche 911 Carrera S Convertible. Midnight Blue, 6 Speed.Retired - 2007 997 Carrera S, Midnight Blue, Grey leather, premium audioRetired - 2007 550i, Monaco Blue over Beige, Navigation, Logic 7, Cold Weather Pack, Comfort Access, Sport Package
Model Year: 2008
Default

Originally Posted by CWS530' post='821543' date='Mar 19 2009, 06:01 PM
In that it is based largely on number of customer complaints/problems, it's no wonder BMW is lower. We pay a premium for these cars, and everyone on this forum, myself included, won't hesitate to take his car to the dealer for the slightest issue. WE help skew the numbers ourselves. Buick owners, on the otherhand, expect problems and accept them more willingly. Hence, they are less likely to report issues. That doesn't account for all areas, but it is a factor.
I don't think that necessarily holds true. No one tolerates quality issues, no matter what car you have. The other counterpoint is that Jaguar owners also pay as much of a premium as BMW owners.
swajames is offline  
Old 03-19-2009, 05:41 PM
  #4  
Members
 
Join Date: Jun 2008
Location: The Great Midwest
Posts: 198
Default

BMW should be ashamed of this

I have no doubt the brand equity would be damaged if this were to continue long-term.
midwest bmw is offline  
Old 03-19-2009, 06:08 PM
  #5  
Members
 
Join Date: Dec 2008
Location: Orlando
Posts: 197
My Ride: 2009 535i
Default

Originally Posted by swajames' post='821550' date='Mar 19 2009, 09:07 PM
I don't think that necessarily holds true. No one tolerates quality issues, no matter what car you have. The other counterpoint is that Jaguar owners also pay as much of a premium as BMW owners.
I agree. People in general do not tolerate problems with any car. Also you see many Buicks on the road for years and I think that they have a pretty good track record. If they would go back to the old sportier style Regals, etc. I think that they would be more profitable.
jzcrna is offline  
Old 03-19-2009, 06:35 PM
  #6  
Senior Members
 
Join Date: Nov 2005
Location: Chicago, IL
Posts: 724
My Ride: 2008 Sapphire Black on Black M5 - loaded sans soft close doors
Default

This years survey removed the trips to the dealer for routine service. As we know, BMWs don't go to the dealer for routine service very often and I'm sure this hurt their score.

edit: My bad - routine fixes were eliminated (I still believe this hurt BMW as these "routine fixes" such as wipers are just done as part of the included maintenance as opposed to being screwed over by the dealer wanting $35 to do it.)

"Oddes said this year's study was redesigned to exclude routine fixes from a vehicle's list of problems. For example, the study no longer counts tire or windshield wiper replacements as a reportable problem. The intended result is a study that focuses on actual glitches with a vehicle, Oddes said, though it also makes it difficult to make year-over-year comparisons."
doug_999 is offline  
Old 03-19-2009, 06:39 PM
  #7  
Contributors
Thread Starter
 
swajames's Avatar
 
Join Date: Jan 2005
Location: San Jose, California, USA
Posts: 4,119
My Ride: 2008 Porsche 911 Carrera S Convertible. Midnight Blue, 6 Speed.Retired - 2007 997 Carrera S, Midnight Blue, Grey leather, premium audioRetired - 2007 550i, Monaco Blue over Beige, Navigation, Logic 7, Cold Weather Pack, Comfort Access, Sport Package
Model Year: 2008
Default

Originally Posted by doug_999' post='821634' date='Mar 19 2009, 07:35 PM
This years survey removed the trips to the dealer for routine service. As we know, BMWs don't go to the dealer for routine service very often and I'm sure this hurt their score.
The survey only records issues or defects in the first three years of ownership. Routine servicing has no impact on the dependability numbers.
swajames is offline  
Old 03-19-2009, 06:42 PM
  #8  
Senior Members
 
Join Date: Nov 2005
Location: Chicago, IL
Posts: 724
My Ride: 2008 Sapphire Black on Black M5 - loaded sans soft close doors
Default

Originally Posted by swajames' post='821637' date='Mar 19 2009, 09:39 PM
The survey only records issues or defects in the first three years of ownership. Routine servicing has no impact on the dependability numbers.
see my modified post
doug_999 is offline  
Old 03-19-2009, 06:47 PM
  #9  
Super Moderator
 
Rudy's Avatar
 
Join Date: Mar 2004
Location: Pittsburgh, PA USA
Posts: 17,310
My Ride: G30 M550i
Model Year: 2018
Default

I think Buick scored so high because both of their customers haven't driven more than a few miles in the last three years due to their age...
Rudy is offline  
Old 03-19-2009, 07:10 PM
  #10  
Contributors
 
CWS530's Avatar
 
Join Date: Dec 2007
Location: St. Louis Burbs, USA
Posts: 9,000
My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
Default

Originally Posted by Rudy' post='821644' date='Mar 19 2009, 09:47 PM
I think Buick scored so high because both of their customers haven't driven more than a few miles in the last three years due to their age...
That was sort of where I was going with my initial comment. I didn't mention Jag. Of couse Jaguar and Lexus owners will complain as vociferously as Bimmer owners. However, many American car owners consider certain squeaks and rattles as normal due to years of sub-par expectations. I know this as I know people in that category.
CWS530 is offline  

Thread Tools
Search this Thread
Quick Reply: BMW didn't do too well in the 2009 JD Power Dependability Survey


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.