BMW Dealership Gets pwned!!!
07-01-2008, 09:28 PM
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07-01-2008, 11:33 PM
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His remarks might have been a bit too much but if anyone did that to me, they'd find the cops there in 5 minutes along with my lawyer right behind! Being interrogated in an intimidating manner is something I don't take lightly to! 
07-02-2008, 04:39 AM
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That is ridiculous!!!! I mean you have the right to share your experience with others. Freedom of speech right? Who gives them the right to confront this individual like that? What happened to the customer is always right? That is poor business practice. And then to call the man into the room like that. Get real. I wold have stayed right in the middle of that showroom and made sure everyone heard what was being said. And since when is buying a BMW like buying a donut? I do understand they have the right to refuse service and had they done that and left it at that, it would be fine. Why would he go back to a dealership he was displeased with anyway? It's funny dealerships have the resources to search the web for situations like this but cannot even find simple fixes or TSB's when we go to them. I am happy I have a good dealership I go to for sales and service!
07-02-2008, 05:54 AM
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i say we all blast that dealership and make them feel like there getting the broomstick.. i DONT live in NC... nor will i EVER be going to that dealership... soo.... 
07-02-2008, 06:51 AM
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I would have just got up and walked right out of the room. No way would I put up with that garbage. I can't believe BMWNA said there was nothing they could do. The most amazing part to me was that they kept a post from him in mind for over 6 months.
07-03-2008, 09:42 AM
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This is utterly ridiculous, the General Manager should have confronted his employees with those stories in order to improve service, and not interrogate the customer in question.
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