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adv5.1 flowspec

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Old 06-15-2011, 10:16 AM
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ive purchased a adv5.1 fs from michael. He is an excellent vendor!! awesome service!!
ADV1 in the other hand wasnt as great.
ive purchased them around end of april. I never really inspected them when i got em thinking its all new but once i went through all the wheels there were several ding. SO i contacted michael and he took care of everything. GREAT vendor!!
SO i send them back to get them refinished. IT came back not so great. STILL had some minor dings but just decided to keep em since i dont think theyll finish em any better another time around. So just wondering if anyone purchased adv and had a similiar problem with the finishes. THANKS to michael for great price and excellent service.

will post pics when i get them mounted.
Old 06-15-2011, 10:26 AM
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Unacceptable to me. I'm going to discuss with Adv1 and see what possible solutions are to make you 100% happy.

Michael
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Acute Performance
Old 06-15-2011, 11:16 AM
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like i said. excellent vendor. THANKS michael
Old 06-15-2011, 01:21 PM
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I honestly think you're not giving Adv1 enough credit and that was partially my mistake. There was a lot that happened behind the scenes and I assure you Adv1 has gone 110% to help remedy this problem.

As of right now, Adv1 is going to be contacting you because they want to make sure you're 100% happy. You spent a lot of money on a set of wheels and you shouldn't have to compromise.

From our last e-mail correspondence I thought all was fine or else I would have immediately worked with Adv1 to resolve any issues you had.

I really hope this doesn't leave a bad taste in your mouth about Adv1. They have always helped me out and really gone the extra mile as a manufacturer. Anyways, expect Adv1 to contact you shortly.

Michael
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Acute Performance
Old 06-15-2011, 01:58 PM
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Dont get me wrong adv1 makes beautiful wheels.
Thats why i decided to keep em even with the little flaw.
to remedy the situation means ill have to send the wheel back again.
Just didnt want to send it again and wait while the summeris passin by.
I was posting to see if anyone else had such a problem with them.
Old 06-15-2011, 03:03 PM
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congrats on the wheels bro...wish you the best!

It took me 3 months to get my customize wheels eventhough my vendor told me it takes 2 weeks to get.
Old 06-15-2011, 04:17 PM
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thanx man. Your wheels are beautiful! love the color!!
Old 06-15-2011, 04:27 PM
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These are the kind of customer service stories I love to hear, where people in business are doing the right thing!
Old 06-16-2011, 01:39 PM
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I agree. Customer service makes a huge difference.
Old 06-16-2011, 01:42 PM
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You'd be surprised how often best price > customer service.

Michael
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