Wood trims
Thread Starter
Members
Joined: Jun 2005
Posts: 73
Likes: 0
From: Italy
My Ride: 530d Touring, pro nav, Logic7, leather, 18 inch, steptronic
Finally today I went to the dealer to have my wrong matching trims repleced...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
Members
Joined: Feb 2007
Posts: 214
Likes: 0
Originally Posted by Rutto' post='448358' date='Jul 16 2007, 08:38 AM
Finally today I went to the dealer to have my wrong matching trims repleced...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
I would not give up, and I would have the dealer reorder. We know from seeing pictures on this forum that most e60s are well matched.
Senior Members
Joined: Dec 2006
Posts: 442
Likes: 0
From: Ft.laud FL
Originally Posted by Rutto' post='448358' date='Jul 16 2007, 09:38 AM
Finally today I went to the dealer to have my wrong matching trims repleced...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
The new trims are finally in stock, the dealer especially requested the latest production available, in order to avoid problems
Surprise! the new set of trims is exactly like the one I actually have, mismatched...
At this point I will call BMW Italy to have e refund or something like this...
Bad... bad... bad...
wow... well IMO woodtrim is ugly.. my blk e60 has it and im going to get rid of it asap... tell them to give you a nice m5 aluminum trim or even carbon fiber if they cant match the wood... im sure they'd do that.
Contributors
Joined: Jul 2005
Posts: 7,790
Likes: 0
From: Helsinki, Finland
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
Originally Posted by Rutto' post='448358' date='Jul 16 2007, 04:38 PM
Finally today I went to the dealer to have my wrong matching trims repleced...
Sorry to hear Rutto.
Mine are now OK but it took three times for them to get it right.
The assembly is still not 100%, some mismatching
Thread Starter
Members
Joined: Jun 2005
Posts: 73
Likes: 0
From: Italy
My Ride: 530d Touring, pro nav, Logic7, leather, 18 inch, steptronic
Originally Posted by Ricracing' post='448444' date='Jul 16 2007, 08:43 PM
Sorry to hear Rutto.
Mine are now OK but it took three times for them to get it right.
The assembly is still not 100%, some mismatching
Mine are now OK but it took three times for them to get it right.
The assembly is still not 100%, some mismatching
I will not give up, but I think it makes no sense to insist with the dealer, I don't have the time to go there three times to solve the problem. I will call BMW Italy, they have an excellent customer support and bypassing the dealer is usually better...
It was good I've asked to see the parts before replacement, otherwise I would have left the car there for one day just to find it with new trims but anyway mismatching...
Contributors
Joined: Jul 2005
Posts: 7,790
Likes: 0
From: Helsinki, Finland
My Ride: My ex-ride: EU '08 LCI 520dA. Space Grey, Sport Seats in Black Leather/Fabric Anthracite, Sport Steering Wheel, A/C with Extended Features, Hi-Fi Speakers, Cup Holders, Cruise with Braking function, Folding Rear Seats, Xenons, Park Distance Control.
Originally Posted by Rutto' post='448462' date='Jul 16 2007, 10:16 PM
I will not give up... I will call BMW Italy
I hate sloppy work.
One can still find negligence with my car. :thumbsdown:
Members
Joined: May 2007
Posts: 145
Likes: 0
From: Midlands, UK
My Ride: 520d SE
Jet black / anthracite
Advanced air con
Sun protection glass
USB
Style 244 wheels
How about suggesting that they replace the whole set of trims rather than just the mismatched items. This might ensure a more consistent colour match...?
Thread Starter
Members
Joined: Jun 2005
Posts: 73
Likes: 0
From: Italy
My Ride: 530d Touring, pro nav, Logic7, leather, 18 inch, steptronic
News!
After my call to customer service, BMW wrote me that such mismatching are considered to be possible and in compliance to tehir standards...
I just sent them the picture I took saying that "even if I'm not the one who sets BMW standards, I don't think that such result could be considered -in compliance-"
After few days my dealer called to inform me that BMW contacted them about my issue. I am invited to go there, visit their garage of new 5er and choose among the stock the trims I prefer, they gonna take it from a new car and put on mine.
What do you think?
After my call to customer service, BMW wrote me that such mismatching are considered to be possible and in compliance to tehir standards...
I just sent them the picture I took saying that "even if I'm not the one who sets BMW standards, I don't think that such result could be considered -in compliance-"
After few days my dealer called to inform me that BMW contacted them about my issue. I am invited to go there, visit their garage of new 5er and choose among the stock the trims I prefer, they gonna take it from a new car and put on mine.
What do you think?