SOS Call system failure
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Join Date: May 2015
Location: Portugal
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My Ride: E61 535d
![Default](https://5series.net/forums/images/icons/icon1.gif)
Hi Everyone!
I got my 5 series about half year ago, and since i have it I'm getting this really annoying message "SOS call system failure" every single time a start the car![Frown](https://5series.net/forums/images/smilies/imported/sad.gif)
I have searched a lot about this, and learned a good amount of thing about this issue, but it seems to be more difficult to solve that i thought at first! I'm trying to solve this issue since 6 months ago
and still no good news!
A friend of mine erased the error twice but it lighted up again in the same day!
As i know it can be a ton of different thing i will try to describe my situation the best i can hoping anyone can figure out what's going on with my baby...
Starting the car i get the "yellow phone" thing...
![Name: 9384FFCB-F83B-4E0F-8B2E-602C497EA0D9_zpshbur8mnk.jpg
Views: 4021
Size: 154.7 KB](https://5series.net/forums/attachments/e60-discussion-2/152737d1501202726-sos-call-system-failure-9384ffcb-f83b-4e0f-8b2e-602c497ea0d9_zpshbur8mnk.jpg)
![Name: E5882425-E25B-4850-9E99-C7F82A301F9D_zps0qbzg40n.jpg
Views: 5019
Size: 224.1 KB](https://5series.net/forums/attachments/e60-discussion-2/152738d1501202726-sos-call-system-failure-e5882425-e25b-4850-9e99-c7f82a301f9d_zps0qbzg40n.jpg)
And this it the message that keep in the "check control message" menu
![Name: B7525A91-01D8-46B0-9F57-995322357C78_zpsies7dz27.jpg
Views: 6267
Size: 211.2 KB](https://5series.net/forums/attachments/e60-discussion-2/152739d1501202726-sos-call-system-failure-b7525a91-01d8-46b0-9f57-995322357c78_zpsies7dz27.jpg)
Some more information, when i go to the BMW online menu i get all the options greyed out, except for the "SET" one
![Name: DC06BB2B-3AFF-4B8D-A627-2F38D6F2F9C2_zpszbcfxxx2.jpg
Views: 4061
Size: 248.9 KB](https://5series.net/forums/attachments/e60-discussion-2/152740d1501202726-sos-call-system-failure-dc06bb2b-3aff-4b8d-a627-2f38d6f2f9c2_zpszbcfxxx2.jpg)
When i hit the "SET" menu i get this message "installed sim card not avaliable"
![Name: CF058F74-4EA9-4BDD-8EBA-A16FE02A1F6B_zpszk8xjcfz.jpg
Views: 4299
Size: 220.2 KB](https://5series.net/forums/attachments/e60-discussion-2/152741d1501202726-sos-call-system-failure-cf058f74-4ea9-4bdd-8eba-a16fe02a1f6b_zpszk8xjcfz.jpg)
When going into the BMW service menu i get this:
![Name: 13742175-18F5-4863-A20B-E917811A8E3B_zps14ovuxsp.jpg
Views: 4103
Size: 236.5 KB](https://5series.net/forums/attachments/e60-discussion-2/152742d1501202726-sos-call-system-failure-13742175-18f5-4863-a20b-e917811a8e3b_zps14ovuxsp.jpg)
Plus:
I still have sound, navigation and BT all working fine
The SOS button seems to work fine, at least when pressed it starts the call
Did anyone have any idea how to fix this? I hope that by the symptoms anyone can have the solution, or at least can try to point me in some direction....
Sorry for the English, it's not my native language.
Many thanks in advance!!! And happy new year everyone!
I got my 5 series about half year ago, and since i have it I'm getting this really annoying message "SOS call system failure" every single time a start the car
![Frown](https://5series.net/forums/images/smilies/imported/sad.gif)
I have searched a lot about this, and learned a good amount of thing about this issue, but it seems to be more difficult to solve that i thought at first! I'm trying to solve this issue since 6 months ago
![Angry](https://5series.net/forums/images/smilies/imported/angry.gif)
A friend of mine erased the error twice but it lighted up again in the same day!
As i know it can be a ton of different thing i will try to describe my situation the best i can hoping anyone can figure out what's going on with my baby...
Starting the car i get the "yellow phone" thing...
![Name: 9384FFCB-F83B-4E0F-8B2E-602C497EA0D9_zpshbur8mnk.jpg
Views: 4021
Size: 154.7 KB](https://5series.net/forums/attachments/e60-discussion-2/152737d1501202726-sos-call-system-failure-9384ffcb-f83b-4e0f-8b2e-602c497ea0d9_zpshbur8mnk.jpg)
![Name: E5882425-E25B-4850-9E99-C7F82A301F9D_zps0qbzg40n.jpg
Views: 5019
Size: 224.1 KB](https://5series.net/forums/attachments/e60-discussion-2/152738d1501202726-sos-call-system-failure-e5882425-e25b-4850-9e99-c7f82a301f9d_zps0qbzg40n.jpg)
And this it the message that keep in the "check control message" menu
![Name: B7525A91-01D8-46B0-9F57-995322357C78_zpsies7dz27.jpg
Views: 6267
Size: 211.2 KB](https://5series.net/forums/attachments/e60-discussion-2/152739d1501202726-sos-call-system-failure-b7525a91-01d8-46b0-9f57-995322357c78_zpsies7dz27.jpg)
Some more information, when i go to the BMW online menu i get all the options greyed out, except for the "SET" one
![Name: DC06BB2B-3AFF-4B8D-A627-2F38D6F2F9C2_zpszbcfxxx2.jpg
Views: 4061
Size: 248.9 KB](https://5series.net/forums/attachments/e60-discussion-2/152740d1501202726-sos-call-system-failure-dc06bb2b-3aff-4b8d-a627-2f38d6f2f9c2_zpszbcfxxx2.jpg)
When i hit the "SET" menu i get this message "installed sim card not avaliable"
![Name: CF058F74-4EA9-4BDD-8EBA-A16FE02A1F6B_zpszk8xjcfz.jpg
Views: 4299
Size: 220.2 KB](https://5series.net/forums/attachments/e60-discussion-2/152741d1501202726-sos-call-system-failure-cf058f74-4ea9-4bdd-8eba-a16fe02a1f6b_zpszk8xjcfz.jpg)
When going into the BMW service menu i get this:
![Name: 13742175-18F5-4863-A20B-E917811A8E3B_zps14ovuxsp.jpg
Views: 4103
Size: 236.5 KB](https://5series.net/forums/attachments/e60-discussion-2/152742d1501202726-sos-call-system-failure-13742175-18f5-4863-a20b-e917811a8e3b_zps14ovuxsp.jpg)
Plus:
I still have sound, navigation and BT all working fine
The SOS button seems to work fine, at least when pressed it starts the call
Did anyone have any idea how to fix this? I hope that by the symptoms anyone can have the solution, or at least can try to point me in some direction....
Sorry for the English, it's not my native language.
Many thanks in advance!!! And happy new year everyone!
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