Rashed Wheel after Dealer service
05-31-2011, 07:15 PM
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Brought my car in for service after the "check engine" light went on last Friday and was covered under the warranty. After getting the car back , I noticed that the driver's front wheel was all rashed up and the tire was slightly damaged! Seemed like they ran it through the wash and the rails rashed up the wheel , but in any case, I called the dealer and explained what happened. The service manager said to bring it in today (since it was a holiday weekend) to take a look at it.
Brought it in today for him to look at and the end result is that he said that they have to do right for me and will replace my wheel and tire , and also have it mounted and installed!
May be a catch 22 that the wheel was rashed , but really surprised me on how the dealer is stepping up to the plate. I guess I'll know for sure when it's all said and done!
Brought it in today for him to look at and the end result is that he said that they have to do right for me and will replace my wheel and tire , and also have it mounted and installed!
May be a catch 22 that the wheel was rashed , but really surprised me on how the dealer is stepping up to the plate. I guess I'll know for sure when it's all said and done!
05-31-2011, 07:42 PM
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05-31-2011, 10:38 PM
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I brought my 2mo old 550i to the BMW dealership for check up (my BT module was out, locking the radio ). The car came out with 2 large scratches on the rear driver side. Not only that, they were touched up with matching paint. I was in a hurry and didn't see it at time of service. I called them up after 2 days when I convinced myself that there could not have been any other way this could've happened. They repainted the damaged fender for free.
I'll definitely consider them for my next purchase, but since then, every time I've had to go there I've made sure to tell them **NOT** to wash my car.
I'll definitely consider them for my next purchase, but since then, every time I've had to go there I've made sure to tell them **NOT** to wash my car.
06-01-2011, 04:19 AM
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Brought my car in for service after the "check engine" light went on last Friday and was covered under the warranty. After getting the car back , I noticed that the driver's front wheel was all rashed up and the tire was slightly damaged! Seemed like they ran it through the wash and the rails rashed up the wheel , but in any case, I called the dealer and explained what happened. The service manager said to bring it in today (since it was a holiday weekend) to take a look at it.
Brought it in today for him to look at and the end result is that he said that they have to do right for me and will replace my wheel and tire , and also have it mounted and installed!
May be a catch 22 that the wheel was rashed , but really surprised me on how the dealer is stepping up to the plate. I guess I'll know for sure when it's all said and done!
Brought it in today for him to look at and the end result is that he said that they have to do right for me and will replace my wheel and tire , and also have it mounted and installed!
May be a catch 22 that the wheel was rashed , but really surprised me on how the dealer is stepping up to the plate. I guess I'll know for sure when it's all said and done!
06-01-2011, 04:22 AM
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My Ride: 2008 550i M-Tech Sport Package, Carbon Black, Black/Anthracite Bamboo
Same here. Noticed curb rash on my wheel a couple of days after my service. I figured unless I pointed it out immediately after, they would claim I did it. Going to tell them not to wash the car from now on.
Just don't understand why they don't wash by hand. Even Nissan didn't take it to the laser wash a block away.
Just don't understand why they don't wash by hand. Even Nissan didn't take it to the laser wash a block away.
06-01-2011, 04:35 AM
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My Ride: '08 528i, Alpine WHITE
I brought my 2mo old 550i to the BMW dealership for check up (my BT module was out, locking the radio ). The car came out with 2 large scratches on the rear driver side. Not only that, they were touched up with matching paint. I was in a hurry and didn't see it at time of service. I called them up after 2 days when I convinced myself that there could not have been any other way this could've happened. They repainted the damaged fender for free.
I'll definitely consider them for my next purchase, but since then, every time I've had to go there I've made sure to tell them **NOT** to wash my car.
I'll definitely consider them for my next purchase, but since then, every time I've had to go there I've made sure to tell them **NOT** to wash my car.
06-01-2011, 04:36 AM
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06-01-2011, 04:48 AM
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thats good James!! Thank god for an honest dealer!
I had a problem with my old 545i. The idiots at a local NJ dealership scratched my front lip and side skirts!! Then they said they will paint it but spot painted it. I had to go back and forth 3 times. EVerytime it came out like crap and it didnt match. Make sure they do a good job for you!
I had a problem with my old 545i. The idiots at a local NJ dealership scratched my front lip and side skirts!! Then they said they will paint it but spot painted it. I had to go back and forth 3 times. EVerytime it came out like crap and it didnt match. Make sure they do a good job for you!