Loaner car process
01-03-2012, 08:16 AM
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I'm taking my car to the stealer to have them check my tranny in a few weeks. I already requested a loaner with my service appointment. So what's the process when taking out a loaner, do they need a credit card for a security deposit? Also, how do I get a specific car, or is it whatever they have available?
01-03-2012, 08:40 AM
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My Ride: 2008 535i LCI with sports/premium package, Sports trans with paddle shifters, CF emblems, JB4 Software, Dinan Exhaust, Navigation, M5Tech body kit, Carbon wrap interrior trim and CIC Controller.
I'm taking my car to the stealer to have them check my tranny in a few weeks. I already requested a loaner with my service appointment. So what's the process when taking out a loaner, do they need a credit card for a security deposit? Also, how do I get a specific car, or is it whatever they have available?
01-03-2012, 09:28 AM
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My Ride: 2008 535i:
(8/07 Build) Metallic Bronze, Beige NASCA Leather, Ventilated Seats, Sport Pkg, Cold Wxr Pkg, Logic-7 Sound, HUD, Night Vision, PDC, Split Rear Seats, NAV, Premium Pkg, Comfort Access, HD Radio, Sport Auto Trans
Current mods: M-Aero Kit, JB4, Motorcepts 6000k HID Foglamps
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It depends on the dealership:
Mine requires a CC for a security hold while U drive the loaner car. I usually have to schedule a loaner about 2 weeks out.
I always ended up with an X3 or 328i for a loaner. Haven't seen 5er or 7er loaners - in fact I watched one guy drop off his 7er and got a Mini Cooper for a loaner. Again, this is at the dealership I got my car serviced at.
One thing I will say I liked was that my loaner didn't have any mileage restrictions and there was no additional paperwork if I had to keep the car longer than expected. Turn-in inspections were a breeze as long as there was no obvious damage. The MB dealership I used to service my wife's car SUCKED - 100 miles a day restriction and the white glove treatment upon return for a C class with almost no options....
Mine requires a CC for a security hold while U drive the loaner car. I usually have to schedule a loaner about 2 weeks out.
I always ended up with an X3 or 328i for a loaner. Haven't seen 5er or 7er loaners - in fact I watched one guy drop off his 7er and got a Mini Cooper for a loaner. Again, this is at the dealership I got my car serviced at.
One thing I will say I liked was that my loaner didn't have any mileage restrictions and there was no additional paperwork if I had to keep the car longer than expected. Turn-in inspections were a breeze as long as there was no obvious damage. The MB dealership I used to service my wife's car SUCKED - 100 miles a day restriction and the white glove treatment upon return for a C class with almost no options....
01-03-2012, 09:37 AM
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Thanks for the replies. I made the earliest appointment they had(7am) in hopes of getting an 535i or 335i. Part of me wishes I would luck out and get an DCT M3 loaner... Yes, I know dream on!
01-03-2012, 09:49 AM
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My Ride: 2010 535i M Sport 6MT
Model Year: 2010
Typically a credit card is required for red light cameras, parking tickets, electronic toll, etc, if you incur those charges during the use of a loaner. This practice varies from one BMW Center to another. They will also need a copy of the insurance card for the vehicle being serviced, while you are driving the loaner in its place.
01-03-2012, 11:53 AM
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My Ride: 04' 545i, Sport Package, Black, Active Xenon, ARS, Aux Input
'10 Tahoe, Black on Black, leather, Nav/XM, 20" tires, full body kit, power 2nd row, loaded
'93 Jeep Wrangler, lifted 4.5", 33" meats, Rampage Recovery Bumper w/Tire Swing, etc
25' Aquasport Osprey, Center Console,2012 200 HO Etec
In Ct they require my Credit card and insurance card... they say the credit card is security.
01-03-2012, 02:00 PM
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My Ride: 2008 550I,Space Grey,Hud,Cold Weather,M - Sport, matched GP Thunder headlights and Fogs,,Smoked Badges, Night Vision, Heated Seats,Rear Sunshades, Aux Audio, SAT, NAV, Black Grills, Sprint Booster, Dinan Cold Air, Stage 2 Dinan Software.....More to come soon
Here in LA;
CC
Security Deposit
Proof of Insurance
No Smoking in Car
No pets in Car
Same amount of Gas upon return
Cannot request specific car
CC
Security Deposit
Proof of Insurance
No Smoking in Car
No pets in Car
Same amount of Gas upon return
Cannot request specific car
01-03-2012, 03:38 PM
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My Ride: 2005 545i Alpine White Premium package, Sport package, Nav, HUD, PDC
Same here; dealer never required a credit card although they did take a copy of my DL and insurance card. Of course that will vary from dealer to dealer. Every time I get a loaner, they always tell me it's just a matter of what they have available. I've had a 328 twice and a 1 series (not sure which model but it was surprisingly fun to drive)
However, my girlfriend's father who owns a newer 7 series has gotten a F10 and a E93 (yes convertible)! IMO, I think they are biased toward older gentlemen and those that have a long history of purchasing BMWs through their dealership. I can't blame them.
BTW, this was at Kuni BMW near Portland, OR
However, my girlfriend's father who owns a newer 7 series has gotten a F10 and a E93 (yes convertible)! IMO, I think they are biased toward older gentlemen and those that have a long history of purchasing BMWs through their dealership. I can't blame them.
BTW, this was at Kuni BMW near Portland, OR