Greenwich BMW Service
05-10-2008, 04:43 AM
#1
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My Ride: 2004 545i, sport package, titanium gray, black leather.
Had my second bad experience with Greenwich BMW and will avoid them going forward... I wanted to know what can be done when the dealer damages your car, knows it, and refuses to remedy the problem(and if there is a better BMW service alternative in the Westchester/Fairfield area)?
Last week I brought my 545i in for detail and oil change. I noticed they thoroughly photographed the car at the time of drop-off. Car looked great when I picked-up - when I got home I noticed they sliced the rear bumper beneath the license plate.
I immediately called my rep - he sent the photos taken at the drop-off, I sent him my photo of the new damage and he recognized that what I sent him was not on his pictures and he would discuss with his manager. I haven't heard from anyone since.
I believe they should be responsible and should repair damage - what can I do...
Last week I brought my 545i in for detail and oil change. I noticed they thoroughly photographed the car at the time of drop-off. Car looked great when I picked-up - when I got home I noticed they sliced the rear bumper beneath the license plate.
I immediately called my rep - he sent the photos taken at the drop-off, I sent him my photo of the new damage and he recognized that what I sent him was not on his pictures and he would discuss with his manager. I haven't heard from anyone since.
I believe they should be responsible and should repair damage - what can I do...
05-10-2008, 04:57 AM
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how ironic.u took it for detailing and it came out scratched.i think u should keep on calling and insist they handle it. a member did it b4, i forgot who 
he told them that i didnt know that bmw had such attitude and service. and something how it will affect they re reputation of they re customer service and such. I forgot what also.
If that member is here, please help out our friend on what u told ur dealer.
he told them that i didnt know that bmw had such attitude and service. and something how it will affect they re reputation of they re customer service and such. I forgot what also.
If that member is here, please help out our friend on what u told ur dealer.
05-10-2008, 05:22 AM
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My Ride: 2008 Alpine White 550i Sport, Cream Beige Interior, 6-Sp Manual - retired 9/2011
That sucks! They probably photographed the car and photoshopped that part out, knowing they damaged it....just to cover their asses when you finally noticed it later. Since you didn't catch it prior to leaving, they will say you did it and will have proof to back it up.
You could be screwed, but at least the dealer should try and help you out. Good luck!
You could be screwed, but at least the dealer should try and help you out. Good luck!
05-10-2008, 08:32 AM
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My Ride: 2007 530i. Purchased 6/28/07. Titanium Silver Metallic, Black Dakota Leather, Dark Poplar Trim, Steptronic, Premium Package, Cold Weather Package, Bluetooth, Adaptive Control Xenons. 10/30/07 Added OEM 124s with 245/40/18 & 275/35/18 Michelin Pilot Sport A/S tires. Installed red Cal Covers� from BavAuto. 11/21/07 Added OEM all-weather floor mats (for winter, carpet in summer) and coat rack. 6/26/08 installed M5-style rear spoiler. 6/30/08 put on red reflectors. 8/22/08 Euro turn signal stickers applied. 3/20/09 Installed Shadowline Trim. 3/27/09 Added Matte Black Kidney Grilles from Trinity. 4/03/09 Installed Bimmian Shadow Matte Black 530i Badges. 4/04/09 Installed LED license plate lights from Trinity. 5/01/09 Installed Brabus Interior LED Kit and White Angel Eyes. 5/02/09 Put in Brabus 6K Fogs. 5/14/09 Removed charcoal filter. 5/15/09 Installed light smoke LED side marker lamps from Trinity. 5/21/09 Sprint Booster. 6/12/09 Painted exhaust tips flat black. 6/13/09 Pulled red Cal Covers and painted calipers low gloss black. 6/27/09 RPI Ram Air Scoop from Trinity. 8/15/09 Installed Brabus's silver invisibulbs front and rear. 9/24/09 Installed R-Dash license plate LEDs from Brabaus (John).
I would think if you are cool about it (even though I'm sure you're steamed), and they at least are reasonable about it, they will handle the problem. I would think a trip to the dealership should get it taken care of. .02.
05-10-2008, 09:58 AM
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My Ride: 2008 550i Jet Black on Black Leather, SAT with Paddles, Logic 7, Comfort Seats, NAV, Sport Package, PDC, Xenons, Sirius, Trinity 12W LED Angel Eyes, RPi GT Exhaust, M rear spoiler, ACS Roof Spoiler, Tinted Tail Lights, Bimmian Carbon Fiber Pillar Trim, Bimmian Shadow 550i emblem, RPi Scoop, E60 Forum Cling, Mtec bulbs in fog lights, Mtec 2W LED for License Plate Light Bulbs, K&N Filter, Bimmian LED Smoked Side Markers, Blackout roundels, Carbon Fiber Kidney Grills.
Retired Rides - 1989 325i convertible, 1995 M3, 2002 X5, 2005 545i, 2008 X5 (Lemon)
Originally Posted by bteljuice1' post='577731' date='May 10 2008, 05:57 AM
how ironic.u took it for detailing and it came out scratched.i think u should keep on calling and insist they handle it. a member did it b4, i forgot who
he told them that i didn't know that BMW had such attitude and service. and something how it will affect they re reputation of they re customer service and such. I forgot what also.
If that member is here, please help out our friend on what u told ur dealer.
he told them that i didn't know that BMW had such attitude and service. and something how it will affect they re reputation of they re customer service and such. I forgot what also.
If that member is here, please help out our friend on what u told ur dealer.
They scratched the entire clear coating on the paint! Just be vigilant and they should take care of you! 
Also, DON'T be afraid of moving up the chain of command at the dealership, EVENTUALLY you will relay your story to somebody who can and WILL take care of this problem for you! 
Just don't give up at "NO"! 
05-11-2008, 08:01 AM
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I had a perfect buying experience with Greenwich BMW, so I hope people don't read this thread and avoid this dealership.
I have not yet had experience with their service department (which is in New York and merged with Pace BMW now that they are owned by DCH). However based on my experience at the dealer I am pretty sure my CA would take care of me should something like this happen to me. I would suggest you escalate the problem within the dealership and if you do not get satisfaction then threaten to squeal to corporate. They should take care of you, I should hope...
I have not yet had experience with their service department (which is in New York and merged with Pace BMW now that they are owned by DCH). However based on my experience at the dealer I am pretty sure my CA would take care of me should something like this happen to me. I would suggest you escalate the problem within the dealership and if you do not get satisfaction then threaten to squeal to corporate. They should take care of you, I should hope...
05-11-2008, 09:08 AM
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My Ride: 2011, X6 Hybrid . Alpine White , every option. 20" Conti' NON runflats,OEM trunk spoiler , LUX V3 AE's , HP Thunder Fogs , custom front bumper reflector delete........
It looks like someone was carrying something sharp and scraped your car as they walked by ie a part or something. It wouldn't cost much for the dealer to respray your bumper , they do it all the time with CPO's . If they are good they will fix it for you . I inspect every inch of my cars when I get them back , my dealer put a door ding in my X5 a few months ago and they fixed (PDR)................good luck
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