BMW Assist
#1
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Join Date: Sep 2004
Location: NY, NY
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My Ride: Arpil '04 production 545, Orient Blue, Sport Pkg, Step, CWP, NAV, Logic 7, Comfort Seats, PDC, Sat Prep, cip v20.02 (bluetooth and mp3 working great)
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Received my renewal letter and since I haven't used the system at all (no concierge etc.) and I have an '04 that doesn't support stolen vehicle recovery etc. i wasn't going to renew for another year...much cheaper to just get a AAA membership. Anyway, I asked the customer service rep to let me know how many times i had used the service...turns out they have not received a signal from my vehicle since i called to activate the 1 yr free service when i first bought the car. Needless to say I've asked and should be getting a refund for the $240 I paid for renewal last year. I would recommend that others check that their vehicle has communicated with BMW Assist/confirmed a signal....I was under the impression that i was covered when i wasn't.
#2
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Join Date: Mar 2005
Location: Chicagoland (US)
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My Ride: 2005 545i with Sport Pkg, Nav, HUD, Cold Weather Pkg, Rear Shades
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Originally Posted by asg' post='250760' date='Mar 6 2006, 03:07 PM
Received my renewal letter and since I haven't used the system at all (no concierge etc.) and I have an '04 that doesn't support stolen vehicle recovery etc. i wasn't going to renew for another year...much cheaper to just get a AAA membership. Anyway, I asked the customer service rep to let me know how many times i had used the service...turns out they have not received a signal from my vehicle since i called to activate the 1 yr free service when i first bought the car. Needless to say I've asked and should be getting a refund for the $240 I paid for renewal last year. I would recommend that others check that their vehicle has communicated with BMW Assist/confirmed a signal....I was under the impression that i was covered when i wasn't.
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#3
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Join Date: Sep 2004
Location: NY, NY
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My Ride: Arpil '04 production 545, Orient Blue, Sport Pkg, Step, CWP, NAV, Logic 7, Comfort Seats, PDC, Sat Prep, cip v20.02 (bluetooth and mp3 working great)
![Default](https://5series.net/forums/images/icons/icon1.gif)
The service rep told me that according to their system my vehicle was not properly receiving their signal due to a software issue...and they had not been able to receive a signal from me. I had tried to force an SOS call a couple of times in the past to test but it never seemed to get through. Last try was a couple of weeks ago when i tried to make a service request when i got a service due alert.
#4
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Join Date: Dec 2004
Location: New Jersey
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My Ride: 2001 BMW330ci, Steel Gray, Black leather, Steptronic, PP, SP, PDC, Heated seats, Xenon head lights, HK, 6 disk changer, OEM alarm, OEM clears,Iice white fog lights ,Universal trasnciver, 17 inch Michelin Pilot Sport Tires
2005 530i Titanium Gray,Black leather, Nav.,HUD,PP,CWP,SP,PDC,Xenon lights,Steptronic,Logic 7 sound system,,Fold down read seats,Power shades
ON ORDER
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Originally Posted by asg' post='251074' date='Mar 7 2006, 08:51 AM
The service rep told me that according to their system my vehicle was not properly receiving their signal due to a software issue...and they had not been able to receive a signal from me. I had tried to force an SOS call a couple of times in the past to test but it never seemed to get through. Last try was a couple of weeks ago when i tried to make a service request when i got a service due alert.
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