Working as a BMW Service Advisor
07-21-2009, 05:07 PM
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My Ride: 2005 530i, Premium/Sport Packages. Heated Seats, Sat Radio, Mystic Blue Metallic and Dakota Gray Leather interior. Active steering and headlights, M5 166 wheels
I was wondering how Service advisors get paid. Are they commissioned? How does it work? I have a friend who is considering being a SA for BMW. They don't have that background but lots of customer service management and also have had the BMW product for years. Anyone care to weigh in?
thanks
thanks
07-22-2009, 05:47 PM
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service advisors are ususally rated, and new ones have to work their way up. the better you get the higher you are rated. the higher you are rated the more you get paid because you can now do a 5 hour job in 4 hours allowing BMW to bring in more vehicles per day, making the dealership more money.
some service shops will pay the top teir techs per job on top of base pay, allowing them to make GREAT money. Lets say you work 8 hours, and you get an 8 hour project. you are so good, you knock it out in 4 hours, you can knock out another 8 hour job in 4 hours in one day. BMW gets to charge 16 hours for your 8 hours of "real" work and you are ultra valuable to them. by paying the top teir techs per job, it ensures that they dont knock out the 8 hour job in 4 hours and f*ck around for the rest of the day while the car is on a lift. you want to get the next ride in and double your money. and even though BMW is paying you more money and maybe "losing" more money per hour to pay you, you are making them "more" money per day
some service shops will pay the top teir techs per job on top of base pay, allowing them to make GREAT money. Lets say you work 8 hours, and you get an 8 hour project. you are so good, you knock it out in 4 hours, you can knock out another 8 hour job in 4 hours in one day. BMW gets to charge 16 hours for your 8 hours of "real" work and you are ultra valuable to them. by paying the top teir techs per job, it ensures that they dont knock out the 8 hour job in 4 hours and f*ck around for the rest of the day while the car is on a lift. you want to get the next ride in and double your money. and even though BMW is paying you more money and maybe "losing" more money per hour to pay you, you are making them "more" money per day
07-24-2009, 07:45 PM
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Originally Posted by craigm1841' post='950959' date='Jul 22 2009, 08:47 PM
service advisors are ususally rated, and new ones have to work their way up. the better you get the higher you are rated. the higher you are rated the more you get paid because you can now do a 5 hour job in 4 hours allowing BMW to bring in more vehicles per day, making the dealership more money.
some service shops will pay the top teir techs per job on top of base pay, allowing them to make GREAT money. Lets say you work 8 hours, and you get an 8 hour project. you are so good, you knock it out in 4 hours, you can knock out another 8 hour job in 4 hours in one day. BMW gets to charge 16 hours for your 8 hours of "real" work and you are ultra valuable to them. by paying the top teir techs per job, it ensures that they dont knock out the 8 hour job in 4 hours and f*ck around for the rest of the day while the car is on a lift. you want to get the next ride in and double your money. and even though BMW is paying you more money and maybe "losing" more money per hour to pay you, you are making them "more" money per day
some service shops will pay the top teir techs per job on top of base pay, allowing them to make GREAT money. Lets say you work 8 hours, and you get an 8 hour project. you are so good, you knock it out in 4 hours, you can knock out another 8 hour job in 4 hours in one day. BMW gets to charge 16 hours for your 8 hours of "real" work and you are ultra valuable to them. by paying the top teir techs per job, it ensures that they dont knock out the 8 hour job in 4 hours and f*ck around for the rest of the day while the car is on a lift. you want to get the next ride in and double your money. and even though BMW is paying you more money and maybe "losing" more money per hour to pay you, you are making them "more" money per day
07-24-2009, 07:56 PM
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Originally Posted by z06bigbird' post='953748' date='Jul 24 2009, 11:45 PM
I believe you are talking about technicians, not service advisors. Service advisors are paid on commission. Good cust service + good mechanical knowledge of the BMW product + honesty = a good career. Must also consider the overall reputation of the dealership.
07-24-2009, 08:48 PM
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Originally Posted by craigm1841' post='953773' date='Jul 25 2009, 12:21 AM
snapped a photo of my service advisor. she sucks at her job, but for some reason nobody will fire her.
07-25-2009, 10:25 AM
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Originally Posted by theXman' post='953787' date='Jul 24 2009, 11:48 PM
That's obvious because she sucks at work.
08-11-2009, 06:39 PM
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My Ride: 2005 545i E60 Orient Blau Metallic
Premium, NAV, Winter Package, Heads Up Display, Logic 7 Audio, AngeliBright Upgrade [White], M5 Body Kit, M Embroidered Seats
hmmm..think i've seen her before.....somewhere......
