Warranty Repair Problems
10-01-2005, 10:28 AM
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Yeah, I'm sure I would have some problems if I brought in my modded car for warranty claims. I guess I was surprised that they spoke so loosely instead of making some disclaimer to protect themselves from future potential warranty claims.
10-01-2005, 04:01 PM
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Originally Posted by EuroCarFan' date='Oct 1 2005, 11:28 AM
Yeah, I'm sure I would have some problems if I brought in my modded car for warranty claims.? I guess I was surprised that they spoke so loosely instead of making some disclaimer to protect themselves from future potential warranty claims.
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10-01-2005, 08:27 PM
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Originally Posted by stream' date='Oct 1 2005, 05:01 PM
[quote name='EuroCarFan' date='Oct 1 2005, 11:28 AM']Yeah, I'm sure I would have some problems if I brought in my modded car for warranty claims.? I guess I was surprised that they spoke so loosely instead of making some disclaimer to protect themselves from future potential warranty claims.
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[/quote]Actually for purposes of your example, the SA is an authorized agent of BMWNA.
10-02-2005, 06:53 AM
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Originally Posted by ipse dixit' date='Oct 1 2005, 09:27 PM
[quote name='stream' date='Oct 1 2005, 05:01 PM'][quote name='EuroCarFan' date='Oct 1 2005, 11:28 AM']Yeah, I'm sure I would have some problems if I brought in my modded car for warranty claims.? I guess I was surprised that they spoke so loosely instead of making some disclaimer to protect themselves from future potential warranty claims.
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[/quote]Actually for purposes of your example, the SA is an authorized agent of BMWNA.
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[/quote]Given how uninformed many SAs are, you can't really believe BMW would consider them authorized agents--they're not even employed by BMW. Would you also consider the salesman an authorized agent of BMW?
10-02-2005, 11:05 AM
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Originally Posted by donv' date='Sep 29 2005, 11:06 PM
Hi All:
There has been much discussion about the potential for warranty-repair problems to occur given the installation of after-market parts. I am wondering about the warranty experiences of those with after-market performance parts, over-size wheels/tires, lowering kits, and after-market wheels in general. I am equally interested in hearing about good and bad warranty experiences.?
I have had little warranty work performed to date. My dealer has been nothing but encouraging about the after-market parts I have installed. My dealer seems eager to sell me after-market Dinan parts and continues to indicate that there should be no Dinan-related warranty problems. [In this regard, my dealer is a Dinan certified shop.]
There has been much discussion about the potential for warranty-repair problems to occur given the installation of after-market parts. I am wondering about the warranty experiences of those with after-market performance parts, over-size wheels/tires, lowering kits, and after-market wheels in general. I am equally interested in hearing about good and bad warranty experiences.?
I have had little warranty work performed to date. My dealer has been nothing but encouraging about the after-market parts I have installed. My dealer seems eager to sell me after-market Dinan parts and continues to indicate that there should be no Dinan-related warranty problems. [In this regard, my dealer is a Dinan certified shop.]
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10-02-2005, 09:47 PM
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You could get a different SA who has a completely different view on things and then you'd be screwed.
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA. The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem. Can you believe that? He got into a shouting match and well, no longer uses them....
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA. The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem. Can you believe that? He got into a shouting match and well, no longer uses them....
10-03-2005, 05:36 AM
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Originally Posted by ?gent99' date='Oct 3 2005, 12:47 AM
You could get a different SA who has a completely different view on things and then you'd be screwed.
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA.? The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem.? Can you believe that?? He got into a shouting match and well, no longer uses them....
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA.? The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem.? Can you believe that?? He got into a shouting match and well, no longer uses them....
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10-03-2005, 07:35 AM
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Originally Posted by ?gent99' date='Oct 2 2005, 10:47 PM
You could get a different SA who has a completely different view on things and then you'd be screwed.
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA.? The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem.? Can you believe that?? He got into a shouting match and well, no longer uses them....
I had a buddy (who went to Stevens Creek and now goes to BMW of MV) get some work done and problems diagnosed that required parts to be ordered.
When the parts came it, he went back and got a different SA.? The different SA refused to do the work that the ordered parts were for despite the previous SA okaying the work--his opinion that there was no problem.? Can you believe that?? He got into a shouting match and well, no longer uses them....
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I've heard this too many times before. This happened to me as well, but that was not for a BMW. Still, it goes to show you how different opinions are across the board...even from the same dealership!
Also, if a Service Advisor tells you, "YES, no problem, I"ll take care of it, etc." take him on his/her word at that time. I recommend you don't wait to resolve whatever issue you're discussing with him/her because you will eventually get into this scenario, "...but you told me before that it was under warranty."
10-03-2005, 07:39 AM
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Originally Posted by IHC' date='Oct 1 2005, 09:05 AM
Who are the appropriate people to schmooze with hoagies, gift cards, booze, etc?? The SA?? Actual guys doing the installs/repairs?? I'm not familiar with everyone's role yet in the dealership....
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Do you "buddy-up" with the technician who actually works on your car and finds the upgrades and reports them to the SA or to the SA him/herself who decides whether the warranty has been voided?
10-03-2005, 07:48 AM
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Am I the only one who thinks establishing a relationship with an SA or technician is not necessarily a good thing?
I mean, going in once in a while to do an upgrade or for a regularly scheduled maintenance means you're there what, once, twice a year? I would hardly call that establishing a relationship.
However, if they are on a first-name basis with you, "Hey (insert your name here)! You're back again?" this can't possibly mean good things for your car.
I mean, going in once in a while to do an upgrade or for a regularly scheduled maintenance means you're there what, once, twice a year? I would hardly call that establishing a relationship.
However, if they are on a first-name basis with you, "Hey (insert your name here)! You're back again?" this can't possibly mean good things for your car.