Just talked to an ACTUAL BMW REP
09-23-2004, 06:27 AM
#1
Members
Thread Starter
Join Date: Sep 2004
Location: Germany
Posts: 68
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 E60 530i all options except, nav abd HUD
I just got off the phone with an actuall BMW rep from the headquarters in Munich. He seemed very sympathetic to my particular situation and offered to do what "BMW" could to rectify the situation. I just sent him an Email listing all the complaints in order of occurance. I explained that I wanted to try to obtain all the records from the various dealerships I have been to, and he told me not to worry about it since HIS computer is tied into ALL the service centers in germany....he can pull my service record up on his machine.....now that is high speed. Wish me luck!!!!! 
09-23-2004, 01:49 PM
#4
Contributors
Join Date: Jun 2004
Location: Netherlands
Posts: 3,374
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: [i][b][u]Since 19 august 2004[/u][/b][/i]: [color=red][b]530i[/b] High Executive[/color], Silvergray with beige interior, Popular wood, Servotronic, Sportssuspension, electric foldable and dimmed mirrors, dimmed interior mirror, pappelmaser braun wood, cupholders, styling 123 18" wheels, Logic 7, Steptronic, alarm class 3, electric sunscreen in the rear and suncreens for sidewindows, Comfort seats, heated seats, Xenon with headlightwashers, Adaptive corner lights ALC, Advanced airconditioning, lightpackage, Nav Pro, 6 cd changer, side airbags rearseats, bluetooth siemens S55, chrome kidneys, gearlever with wood, voice recognition retrofit, front windshield with green band.
Waiting for trunkopener button from Hobi :)
I hope your problems get solved soon. I got my new tires today and I'm as happy as a kid on christmass eve with my car.. She finally drives as she should without unbalance and superb comfort!!!
09-23-2004, 02:01 PM
#5
They would have to do the same thing in the US it is called discovery if you wind up in a lawsuit. I always tell me client's this Always assume you will end up in a lawsuit over big ticket items like cars and houses...keep your records..they cold magically disappear or change over time by osmosis.
GOOD LUCK!!
GOOD LUCK!!
09-23-2004, 05:40 PM
#6
Contributors
Join Date: Apr 2004
Location: Chicago
Posts: 362
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i step, nav, sport, 166 wheels, premium sound, don't need nothin' else.
Originally Posted by my530i' date='Sep 23 2004, 11:44 AM
BMW USA (NA) is nothing compared to BMW Munich. They are mostly ignorance?? 
[snapback]37451[/snapback]
Why do say that? Have you had experience with both?
09-24-2004, 06:12 AM
#8
Contributors
Join Date: Apr 2004
Location: Chicago
Posts: 362
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2005 545i step, nav, sport, 166 wheels, premium sound, don't need nothin' else.
Originally Posted by Lenk' date='Sep 23 2004, 07:49 PM
No, I am an attorney who deals with these issue and I wouldn't put it past any company to CYA if necessary.
[snapback]37624[/snapback]
09-30-2004, 12:27 AM
#9
Members
Thread Starter
Join Date: Sep 2004
Location: Germany
Posts: 68
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: 2004 E60 530i all options except, nav abd HUD
Ok UPDATE...........after having already been to the service center 8 times + for this iDrive issue......BMW AG in Munich has decided to let the Service Center have another go at it. I really do not understand....maybe they will fix it ****going to uncontrolable fits of histerical laughter******. We shall see what we see shant we?
09-30-2004, 06:16 AM
#10
Super Moderator
Join Date: May 2004
Location: FL
Posts: 18,253
Likes: 0
Received 0 Likes
on
0 Posts
My Ride: F02 LCI Individual
Model Year: 2013
Originally Posted by tool fan' date='Sep 30 2004, 10:27 AM
Ok? UPDATE...........after having already been to the service center 8 times + for this iDrive issue......BMW AG in Munich has decided to let the Service Center have another go at it.? I really do not understand....maybe they will fix it ****going to uncontrolable fits of histerical laughter******.? We shall see what we see shant we?
[snapback]39620[/snapback]
