I hate my dealer. (Urgent Question)
12-10-2009, 01:14 PM
#1
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I honestly hate my dealer. BMW Of Hudson Valley is the biggest joke ever. I had an appointment for 4:45 today and they had no record of me ever calling 
When questioned about tomorrow they only have one slot ready which is at 7:45AM LOL. Closed on Saturday and Sunday
. No loaner cars, all are booked until new years. No shuttle service. Never bought my car from Hudson bought in good old NJ.
I got a slew of excuses today, no loaner cars, no shuttle service, no tires in stock, no record of ever calling
Will the allignment get messed up on my wheels if I drive a good 60 miles to the next friendliest dealer? The only closest one that even offers a loaner car and a car wash is Prestige.
My tire had been punctured and the spare tire that's in the trunk has been installed. I am just worried that if I drive 60 miles to Prestige the alignment on the car will get messed up.
The tire alone is $250.
When questioned about tomorrow they only have one slot ready which is at 7:45AM LOL. Closed on Saturday and Sunday
. No loaner cars, all are booked until new years. No shuttle service. Never bought my car from Hudson bought in good old NJ. I got a slew of excuses today, no loaner cars, no shuttle service, no tires in stock, no record of ever calling
Will the allignment get messed up on my wheels if I drive a good 60 miles to the next friendliest dealer? The only closest one that even offers a loaner car and a car wash is Prestige.
My tire had been punctured and the spare tire that's in the trunk has been installed. I am just worried that if I drive 60 miles to Prestige the alignment on the car will get messed up.
The tire alone is $250.
12-10-2009, 01:19 PM
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My Ride: '05 525i
I hate mine too - JMM in Woluwe (Brussels, Belgium). Complete incompetence
Simply because of the dealer I will not buy bmw again - could not think of coming there again either with the new or old car. audi for me in one year time
Simply because of the dealer I will not buy bmw again - could not think of coming there again either with the new or old car. audi for me in one year time
12-10-2009, 02:10 PM
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My Ride: 2008 550, Carbon Black Metallic, Natural Brown Dakota Leather, Sport Package, Sport Automatic Transmission, Cold Weather Package, Power Rear and Manual Side Sun Shades, etc.
Retired - 2004 545 SMG, Black Sapphire Metallic, Auburn Dakota Leather, Cold Weather and Sports Packages, Power Rear and Manual Side Sun Shades
I do not think driving 60 miles on the spare will effect the alignment. Have you tried Ray Catena BMW (formerly Westchester BMW) in White Plains. Should be closer for you. I am on my 4th BMW from them and have always found the service excellent. Though they do have a limited number of loaners (as do all dealers), they will shuttle you anywhere close, including the train station, provide car washes, coffee, tv, etc..
12-10-2009, 02:13 PM
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My Ride: 2008 550I LOADED, all options except HUD and NV
Also, unless they are replacing the tire under warranty (doubtful) then why not just go to a tire shop and get a new tire there? You don;t have to bother yourself or waste time at the dealer, good luck
12-10-2009, 02:18 PM
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But our family does neglect on maintenance and issues when they arrise. Camry had a Maintance required light on for several months until we finally went to get the oil changed.
Never tried Ray Catena (yet) as its a good 55 miles. Good dealer though when we were shopping around for SUVS went to Ray Catena Lexus. I think they also bought Westchester Lexus.
However Prestige BMW is 40 miles away so might as well go there. Also local tire shopes are wanting $210-$230 while BMW wants $250 rather pay the extra $30-$40 and get it done at BMW.
Or do you think it wont matter?
12-10-2009, 02:21 PM
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My Ride: 2008 550, Carbon Black Metallic, Natural Brown Dakota Leather, Sport Package, Sport Automatic Transmission, Cold Weather Package, Power Rear and Manual Side Sun Shades, etc.
Retired - 2004 545 SMG, Black Sapphire Metallic, Auburn Dakota Leather, Cold Weather and Sports Packages, Power Rear and Manual Side Sun Shades
Originally Posted by aretardedorange' post='1071670' date='Dec 10 2009, 07:18 PM
I was sure the alignment would not be affected.
But our family does neglect on maintenance and issues when they arrise. Camry had a Maintance required light on for several months until we finally went to get the oil changed.
Never tried Ray Catena (yet) as its a good 55 miles. Good dealer though when we were shopping around for SUVS went to Ray Catena Lexus. I think they also bought Westchester Lexus.
However Prestige BMW is 40 miles away so might as well go there. Also local tire shopes are wanting $210-$230 while BMW wants $250 rather pay the extra $30-$40 and get it done at BMW.
Or do you think it wont matter?
But our family does neglect on maintenance and issues when they arrise. Camry had a Maintance required light on for several months until we finally went to get the oil changed.
Never tried Ray Catena (yet) as its a good 55 miles. Good dealer though when we were shopping around for SUVS went to Ray Catena Lexus. I think they also bought Westchester Lexus.
However Prestige BMW is 40 miles away so might as well go there. Also local tire shopes are wanting $210-$230 while BMW wants $250 rather pay the extra $30-$40 and get it done at BMW.
Or do you think it wont matter?
12-10-2009, 02:24 PM
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My Ride: 2008 550I LOADED, all options except HUD and NV
Originally Posted by robg' post='1071674' date='Dec 10 2009, 03:21 PM
If its just mounting the tire on the wheel, a tire shop will do as good a job or better than BMW
+1, it's a tire, not something BMW specific where you need a specialist. It's just a tire. Any BMW dealer you go to you will be there a minimum of 2 hours, tire shop? 20 mins tops. Take it to a tire shop that carries your brand and get it done.
12-10-2009, 02:30 PM
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Originally Posted by robg' post='1071674' date='Dec 10 2009, 06:21 PM
If its just mounting the tire on the wheel, a tire shop will do as good a job or better than BMW
Dealer called me back today and told me they DO have a tire in stock and I am allowed to drop the car off anytime during the day. No wait ins.
If I make a BIG deal about how I need a car you think they might have a loaner?
This dealer does not even have any donuts to devour while you are waiting.
12-10-2009, 02:54 PM
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My Ride: 2008 550I LOADED, all options except HUD and NV
To be honest? I'd still go to a tire shop and save the $30-40 bucks, there is nothing special about a tire that needs to be done at the dealer - it's just a tire.
12-10-2009, 05:27 PM
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Maybe if the dealership washes your car before they return it... My local dealer does that. But Id rather save 30 min of driving and 2 hours of waiting rather theng etting a free car wash.